Bartlett Springs Holidays from AU$1,388

Cstomer service is great

I absolutely loved this apt and hope it is available the next time we visit LA. it accommodated our entire family, and we felt welcome and at home. There were plenty of restaurants nearby, grocery close enough, and transportation (train). Parking was not convenient in the evenibg, but that is expected in downtown LA and has NOTHING to do with the apt itself, just our poor planning. 5stars

This hotel is for sure a 3-star. It started when we got there and they waited 5 minutes before our room was supposed to be ready to inform we would in a separate building. I asked a question about whether our bags could be brought over and he said, "As I said, they will be." That is not how you speak to guest and in fact is rude. The room and bed itself was not dirty but the towels weren't white and the bathroom lacked a through cleaning in between guest. The front desk person while nice when awake because he kept falling asleep. I think it would be beneficial to tell people that you all don't have an elevator and would expect people to carry your luggage up and down all those steep stairs. Overall not a terrible stay could of been a lot better 3/5.

Perfect. Home from home. Hotel is beautifully furnished, our room was fabulous with a huge bathroom with jacuzzi bath. Staff were friendly and efficient. Breakfast was lovely. Free cheese, biscuits and wine every afternoon. Home made cookies absolutely delicious. Walking distance from Santa Monica beach - miles of open sand with pacific rollers to play in. Free parking on site. Can’t praise it highly enough.