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Reviews of GHL Collection Barranquilla

4 out of 5
GHL Collection Barranquilla
Calle 107 # 50 - 69, Barranquilla

Reviews

8.8

Excellent

Rating 10 - Excellent. 455 out of 767 reviews" "
Rating 8 - Good. 200 out of 767 reviews" "
Rating 6 - Okay. 51 out of 767 reviews" "
Rating 4 - Poor. 27 out of 767 reviews" "
Rating 2 - Terrible. 34 out of 767 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ruby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!
Stayed 5 nights in Apr 2024

2/10 Terrible

Jean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has a big humidity problem. Couldn’t sleep and feel sick of it
Stayed 1 night in May 2024

10/10 Excellent

Angel, FREDERICKSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed here and is excellent. The free full breakfast is great with fresh fruits, juices, coffee, eggs, bread, ham, soup, etc. Nice big room with a king bed and huge bath. Parking is underground with a guard. Nice rooftop with a restaurant and music with a DJ. Staff is very friendly. Definitely, we will stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, Great restaurant and Bar
Stayed 1 night in Apr 2024
Response from GHL Collection Barranquilla on 7 May 2024
Making us your choice helps us on our way to excellence.Welcome,Maria Yubiza NietoGeneral Manager

10/10 Excellent

Patricia

Travelled with family and small children
Great location , very clean and staff were friendly and attentive. Beautiful view from rooftop. Will stay here again.
Stayed 1 night in Apr 2024
Response from GHL Collection Barranquilla on 7 May 2024
Thank you very much for your comments, which motivate us to continue strengthening our service and work with greater dedication. We look forward to your visit again at GHL Collection Hotel Barranquilla.Sincerely,Maria Yubiza NietoGeneral Manager

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very Good service
Stayed 1 night in Apr 2024
Response from GHL Collection Barranquilla on 7 May 2024
Always welcome to your home! Cordially yours,Maria Yubiza Nieto General Manager

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive, always treating me when they see me an more.
Stayed 5 nights in Apr 2024
Response from GHL Collection Barranquilla on 7 May 2024
Thank you very much for your comments, which motivate us to continue strengthening our service and work with greater dedication. We look forward to your visit again at GHL Collection Hotel Barranquilla.Sincerely,Maria Yubiza NietoGeneral Manager

8/10 Good

fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel need more maintenance
Stayed 3 nights in Apr 2024
Response from GHL Collection Barranquilla on 7 May 2024
We will take into account your comments for our continuous improvement effort to provide you with a better service in each experience, so that in your next visit you will feel more comfortable. Sincerely,Maria Yubiza Nieto General Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in Apr 2024
Response from GHL Collection Barranquilla on 9 Apr 2024
We are blissful to be part from your preferences, thanks for choosing us. Sincerely,Laura Manotas General Manager

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, but more variety Would be great. Everything else good..
Stayed 8 nights in Mar 2024
Response from GHL Collection Barranquilla on 9 Apr 2024
We are thankful for your comments about our service. Hope to have you back soon to GHL Collection Hotel Barranquilla.Sincerely,Laura Manotas General Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Breakfast was very good . Service excellent!!
Stayed 7 nights in Mar 2024
Response from GHL Collection Barranquilla on 9 Apr 2024
We are blissful to be part from your preferences, thanks for choosing us. Sincerely,Laura Manotas General Manager

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from GHL Collection Barranquilla on 9 Apr 2024
Hacernos su elección nos ayuda ir camino a la excelencia.Bienvenido,Laura ManotasGerente General

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 4 nights in Jan 2024
Response from GHL Collection Barranquilla on 19 Feb 2024
We are blissful to be part from your preferences, thanks for choosing us. Sincerely,Laura Manotas General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
♥️
Stayed 2 nights in Jan 2024
Response from GHL Collection Barranquilla on 19 Feb 2024
Siempre será bienvenido a nuestro hotel. Cordialmente,Laura Manotas General Manager

10/10 Excellent

Lucy, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds very comfortable, spacious rooms, good breakfast
Stayed 1 night in Jan 2024
Response from GHL Collection Barranquilla on 24 Jan 2024
Thank you for giving us the highest rating.We are very pleased to hear your coments and hope to see you again in GHL Collection Barranquilla.Honestly,Laura Manotas General Manager

6/10 Okay

Aurora, Bartonville

Travelled with family and small children
Liked: Staff & service
No me gustaría regresar a este hotel. La primera habitación no tenía agua caliente y la segunda tenía un mal olor en el baño. Los desayunos nunca me impresionaron, aunque los empleados se esforzaron mucho para que nos sintiéramos cómodos, la verdad es que no fue agradable nuestra estancia en este hotel. Valoro la buena disposición de sus empleados, pero el hotel no es lo que muestra en redes sociales
Stayed 5 nights in Jan 2024
Response from GHL Collection Barranquilla on 11 Feb 2024
Agradecemos el tiempo tomado para calificarnos. Cada proceso puesto en marcha tiene como objetivo proporcionarle una experiencia inolvidable. Su opinión lo hemos compartido con nuestros equipos involucrados asegurándonos de tomar las medidas necesarias para que los problemas de esta naturaleza no se produzcan en el futuro. Seguiremos trabajando para mejorar y prestarle un excelente servicio en su próxima visita. Sus comentarios lo recibimos con mucho gusto porque sabemos que son para mejorar.Cordialmente,Laura ManotasGerente General

8/10 Good

Joe Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It said the staff was supposed to be bilingual and speak English too. That was not my experience but luckily my GF is from Barranquilla and communicated for me.
Stayed 3 nights in Dec 2023
Response from GHL Collection Barranquilla on 5 Jan 2024
We appreciate the time you used to let us know your opinion, thanks to this we will work on all your observations to go beyond your expectations and undoubtedly offer a better service.Sincerely,Laura Manotas General Manager

10/10 Excellent

ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GHL Collection Barranquilla on 19 Feb 2024
Hacernos su elección nos ayuda ir camino a la excelencia.Bienvenido, Laura Manotas Gerente General

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GHL Collection Barranquilla on 21 Dec 2023
Le agradecemos el tiempo tomado para evaluar nuestro servicio. Esperamos contar una vez más con su presencia en nuestro Hotel.Atentamente,Laura Manotas Gerente General

10/10 Excellent

Marina l

Liked: Cleanliness, amenities, property conditions & facilities
Good service. Good place
Stayed 3 nights in Nov 2023
Response from GHL Collection Barranquilla on 21 Dec 2023
We are blissful to be part from your preferences, thanks for choosing us. Sincerely,Laura Manotas General Manager

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Barranquilla. Great value for the price!
Stayed 1 night in Nov 2023
Response from GHL Collection Barranquilla on 21 Dec 2023
It is awesome to know that you had a good experience; we are working to improve our services and make your next visit unforgettable. Thank you for taking the time to give us your opinion.Warm Regards,Laura Manotas General Manager

10/10 Excellent

Karelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viaje de Miami a Barranquilla a hacerme una cirugía y me hospede allí, todos los dias me bajaron el desayuno del bufé a la habitación por mi condición, tuve que quedarme unos días mas y olvide anunciárselos y apesar que este hotel siempre está lleno, se encargaron de mantenerme en mi habitación. todo el personal es maravilloso, No quería irme! Muchísimas gracias por todo! -Karelia
Stayed 2 nights in Oct 2023
Response from Ghl Collection Hotel Barranquilla on 25 Oct 2023
Siempre es alentador recibir comentarios positivos de los que más nos importan, ustedes nuestro huéspedes. Sus valiosas observaciones serán compartidas con nuestro equipo de trabajo como motivación a seguir creando experiencias memorables para todos nuestros huéspedes.Cordialmente,Laura Manotas Gerente General

10/10 Excellent

Karelia

Stayed 5 nights in Oct 2023
Response from Ghl Collection Hotel Barranquilla on 13 Nov 2023
Su presencia siempre será invaluable para nosotros.Bienvenida, Laura Manotas General Manager

10/10 Excellent

rossana

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Ghl Collection Hotel Barranquilla on 19 Oct 2023
Thank you for choosing our hotelWelcomeLaura ManotasGeneral manager

10/10 Excellent

LARRY, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Oct 2023
Response from Ghl Collection Hotel Barranquilla on 19 Oct 2023
Thank you for choosing our hotelWelcomeLaura ManotasGeneral manager

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and made me feel comfortable
Stayed 3 nights in Oct 2023
Response from Ghl Collection Hotel Barranquilla on 19 Oct 2023
It is very valuable for our team. We hope to have you back very soon.Laura Manotas General Manager

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Ghl Collection Hotel Barranquilla on 19 Oct 2023
Thank you for giving us the highest rating.We are very pleased to hear your coments and hope to see you again in GHL Collection Barranquilla.Honestly,Laura Manotas General Manager

10/10 Excellent

Fritz

Stayed 4 nights in Sep 2023
Response from Fritz on 6 Oct 2023
Muchas gracias por el tiempo empleado en darnos su calificación. Seguiremos mejorando a diario para garantizar excelentes experiencias. Atentamente, Laura Manotas Gerente General

10/10 Excellent

michael, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Ghl Collection Hotel Barranquilla on 19 Oct 2023
Thank you for choosing our hotelWelcomeLaura ManotasGeneral manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service 10/10
Stayed 3 nights in Aug 2023
Response from Roger on 6 Oct 2023
DearIt is awesome to know that you had a good experience; we are working to improve our services and make your next visit unforgettable. Thank you for taking the time to give us your opinion.Warm Regards,Laura Manotas General Manager

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good service and I do recommend this hotel
Stayed 6 nights in Sep 2023
Response from Carlos on 6 Oct 2023
DearIt is awesome to know that you had a good experience; we are working to improve our services and make your next visit unforgettable. Thank you for taking the time to give us your opinion.Warm Regards,Laura Manotas General Manager

10/10 Excellent

Carlos, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and outstanding value
Stayed 5 nights in Sep 2023
Response from Carlos on 6 Oct 2023
DearIt is awesome to know that you had a good experience; we are working to improve our services and make your next visit unforgettable. Thank you for taking the time to give us your opinion.Warm Regards,Laura Manotas General Manager

8/10 Good

Sandra

Stayed 2 nights in Sep 2023
Response from Ghl Collection Hotel Barranquilla on 6 Oct 2023
Muchas gracias por la calificación que nos ha dado, nos sentimos felices de haber llenado sus expectativas.Esperamos contar una vez más con su presencia en nuestro Hotel, para nosotros es un placer atenderle.Cordialmente, Laura Manotas Gerente General

2/10 Terrible

Francy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn’t work
Stayed 1 night in Aug 2023
Response from Francy on 5 Sept 2023
Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.Sincelery.Laura ManotasGeneral Manager

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They very professional staff
Stayed 4 nights in Aug 2023
Response from Aaron on 5 Sept 2023
I want to thank you. For your stay at Sonesta Hotel besides that your excellent comments about us, improving every day our service for your next trip to Colombia.Sincerely,Laura ManotasGeneral Manager.

2/10 Terrible

Andrea

Disliked: Staff & service
Where do I start. The hotel restaurant next to the pool area, we were FULLY dressed and they red
Stayed 3 nights in Aug 2023
Response from Andrea on 5 Sept 2023
On behalf of all the staff at the GHL Collection Hotel Barranquilla receive a warm greeting.Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great specially Sandy was very polite and helpful. Only thing to note is parking was a little tricky and sometimes the sec would take long to open
Stayed 4 nights in Aug 2023
Response from Jennifer on 5 Sept 2023
On behalf of all the staff at the GHL Collection Hotel Barranquilla receive a warm greeting.Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

8/10 Good

Sarai, Hialeah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool needs cleaning
Stayed 2 nights in Jul 2023
Response from Dear Sarai on 14 Aug 2023
Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.Sincerely,José Hermes CuartasQuality Assurance Manager.

10/10 Excellent

Julio

Disliked: Cleanliness
Stayed 20 nights in Jun 2023
Response from Julio on 5 Sept 2023
On behalf of all the staff at the GHL Collection Hotel Barranquilla receive a warm greeting.Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

8/10 Good

Donald J

Liked: Cleanliness, staff & service, room comfort
Decent stay overall
The staff is friendly and welcoming. The rooms definitely need a little maintenance. A lot of broken wood and the shower drains very slow leaving you standing in the dirt you just washed off.
Stayed 5 nights in Jul 2023
Response from Dear Donald on 3 Aug 2023
Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

8/10 Good

Sarai, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Breakfast was excellent, The room was clean, bed are super comfortable. Pool needs cleaning. I have pictures of how dirty it was.
Stayed 3 nights in Jul 2023
Response from Dear Sarai on 3 Aug 2023
Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

8/10 Good

zully

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok. The staff was nice. It Looks like it was a nice place when it first opened but they haven’t kept up with the maintenance needed. For example the light in our bathroom didn’t work. The blinds didn’t open properly, the water in the shower accumulated. Breakfast was mediocre.
Stayed 3 nights in Jul 2023
Response from zully on 3 Aug 2023
Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

10/10 Excellent

gina

Travelled with family and small children
Liked: Staff & service
Great staff
Stayed 5 nights in Jul 2023
Response from Apreciada Gina on 3 Aug 2023
Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great staff, including the room attendants, the restaurant and bar employes, the reception personnel and the manager. They deserve 5 stars
Stayed 5 nights in Jun 2023
Response from Beatriz on 12 July 2023
On behalf of all the staff at the GHL Collection Hotel Barranquilla receive a warm greeting.Your comments are of great importance to the ongoing improvement of our service, which is why I want to thank you for taking the time to evaluate your stay at our hotel.We look forward again with your presence at our hotel and our city, "Golden Gate ofColombia."Thanks for your preference.Sincerely,Laura ManotasGeneral Manager.

8/10 Good

Efrain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from Efrain on 12 July 2023
Estar a su servicio es nuestra mejor experiencia.Bienvenido,Laura ManotasGerente General

10/10 Excellent

ANDELARIA

Liked: Cleanliness, staff & service, property conditions & facilities
staff are very friendly always ready to help you to make your stay more comfortable love it
Stayed 5 nights in Jun 2023
Response from Andelaria on 12 July 2023
Estar a su servicio es nuestra mejor experiencia.Bienvenido,Laura ManotasGerente General

8/10 Good

Roberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
The daily breakfast came with the cost of the hotel for the week. It was amazing and included local cuisine. Great service in the restaurant and by the maids. Not as much at the front desk. The copier didn’t work and we were ignored by a male manager. Not cool! Had the front desk been more attentive it could had been the perfect stay.
Stayed 5 nights in Jun 2023
Response from Roberto on 13 June 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve .we are working on strategies that helping to meet your expectations.Sincerely,Laura ManotasGeneral Manager.

10/10 Excellent

ADRIANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2023
Response from Adriana on 12 July 2023
Estar a su servicio es nuestra mejor experiencia.Bienvenido,Laura ManotasGerente General

6/10 Okay

Ana, Parkland

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Property is a not clean enough. Carpetas in common area are dirty and stained. Bathrooms have mold.
Stayed 1 night in Jun 2023
Response from Ana on 13 June 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve .we are working on strategies that helping to meet your expectations.We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will try to make it right.Best Regards,Laura ManotasGeneral Manager

2/10 Terrible

Yalile

Travelled with family
The staff was helpful but we had many issues with the beds, AC, breakfast etc.
Stayed 5 nights in May 2023
Response from Yalile on 13 June 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve .we are working on strategies that helping to meet your expectations.Best Regards,Laura ManotasGeneral Manager