Out of all the places we stayed in southern Italy, this one cost the most. When we arrived, we were moved involuntarily to a suite (an extra 10 minutes walking from the train station, and we had difficulty finding the place when we returned in the evening. The bed was too small for an adult, and the other option was a sleeper sofa. In the morning, there was no hot water. I turned on the hair dryer after an ice cold shower, while my mom turned on the microwave. This cut the power - at this point we had no hot water, no electricity, and no internet. I was forced to walk 10 minutes to the original hotel, freezing outside with wet hair after my icy shower, to tell the manager what had happened. She sent her husband over, who was rude and pushy. Not once during the ordeal were we apologized to for our inconvenience. Alessandro, the son, was the one positive, as he had been very helpful and communicative throughout our stay (he went above and beyond).