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"Fun getting to amongst the alleyways of Naples. Easy to walk to restaurants and bars. Also walkable to Naples Archaeology museum. Friendly and helpful staff. "

"Felt very unsafe at hotel. Had to go thru added security to get into hotel. First impression, not good. Got put in room that did NOT look like pictures on website. Shower so small, back door did not lock securely, was very nervous to close ryes. Was on first level. "

"Great hotel! Staff were very friendly and helpful with restaurant recommendations! Great breakfast!"

"Extremely worn down and not worth the money. The air conditioning didn’t work, and there was no pool access as it was closed. Very outdated overall - location ok — I will never come back."

"An amazing hotel. The staff was really kind and helpful. The service was impeccable. The location of the hotel was good, close to the historic center and the Marina Piccola. Bravo!"

"The Grand Hotel is a mediocre, apparently 5*, hotel. I have stayed in 3* hotels which have been much better. In Naples, Parkers Hotel is far superior. The ‘superior’ room whilst reasonably spacious was drab and had no facility for making hot drinks. It was located on the side of the hotel and the balcony overlooked what seemed to be a massive taxi rank. The receptionist said she had upgraded us from a Classic room although we had actually paid for and reserved a Superior room on Expedia. The bathroom was small and cramped with a conventional hose shower in a small cubicle. There was little space to hang towels or anything else. The buffet breakfast was standard for this type of hotel. A few members of staff were helpful. There seemed to be a very close relationship between the taxi drivers and some of the door men who preferred to discuss the fare in Neapolitan. "

"Excelsior Hotel's historic past and fabulous corner location makes it a wonderful place to enjoy the heart of Naples. The rooms are beautifully renovated, some with a tiny balcony overlooking the bay of Naples, are lovely. The hotel's roof-top bar has my favorite panoramic view of Vesuvius, Sorrento and Capri. A wonderful place to enjoy a relaxing moment after a day of touring."

"The room is small and old and this was shocking as the price is pretty high. The breakfast was rich with things that were not that tasty and the eggs were terrible. The team is not very nice I must say."

"The hotel was amazing. Staff were incredible Hotel stunning Facilities and location can’t be beat! Would 100% stay here again! Wouldn’t even think to look somewhere else to stay. This was perfect!"