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Reviews of West Street Hotel

2 out of 5
West Street Hotel
50 West Street, Bar Harbor, ME

Reviews

9.4

Exceptional

Rating 10 - Excellent. 83 out of 108 reviews" "
Rating 8 - Good. 19 out of 108 reviews" "
Rating 6 - Okay. 5 out of 108 reviews" "
Rating 4 - Poor. 1 out of 108 reviews" "
Rating 2 - Terrible. 0 out of 108 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Walt, N.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.Very clean. The staff was very helpful. Easy check-in.
Stayed 4 nights in Oct 2018

8/10 Good

J

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel. Great location and comfortable rooms. Note the hot tub is across the street at the sister hotel.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location in Bar Harbor, but quite pricey with added fees.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2018

10/10 Excellent

Sue, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean modern hotel!! Perfect location. Convenient to everything. Beautiful view. Rooftop infinity pool was great.
Stayed 2 nights in Jul 2018
Response from HD on 24 July 2018
Thank you so much for your feedback Sue! We hope you visit again soon.

10/10 Excellent

Frankie, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in bar harbor. Loved every aspect of the place. The ac didnt stay or even go on at night. And there where no firm pillows only soft. But either way had a great experience and wouldnt stay anywhere else. Looking forward to returning. Oh room service stoos at 10PM not 11pm like the menu states. 👍👍
Stayed 3 nights in Jul 2018
Response from HD on 24 July 2018
Thank you so much for your feedback Frankie. We will certainly take a look at the hours of operation for room service to ensure we are not sending mixed messages. We look forward to seeing you again soon and hope we can give you another great vacation!

10/10 Excellent

LP, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
We enjoyed our stay in Bar Harbor at the West Street Hotel. First class accommodations. Loved the pantry on each floor and enjoyed the adult rooftop pool area and the access to the amenities across the street. Will definitely come back.
Stayed 4 nights in Jun 2018
Response from HD on 24 July 2018
Thank you so much for your feedback LP! We are delighted to hear that you enjoyed the amenities we have to offer and we look forward to seeing you again soon!

10/10 Excellent

Jen, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right by the water! Excellent roof top pool! A bit pricey.
Stayed 1 night in Jun 2018
Response from HD on 24 July 2018
Thank you so much for your feedback Jen. We hope you visit again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel close to harbor
Positive: Clean room with a beautiful harbor view. Location was wonderful. Negative: The pantry did not restock the coffee capsules over Memorial Day weekend. The staff were inexperienced and did not know much about the property. The facility fee was 25 per day and the fee allowed usages to the exclusive harbor side club. Unfortunately the club was not nearly ready for guests. Hot tub was cold and swimming pool was dirty with leaves and dead bugs in the pool. There were no towels in the shower/changing room. Sauna was only for SPA guests and required additional fees. The fee was excessive with level of service and conditions of the facility.
Stayed 3 nights in May 2018

6/10 Okay

steph, new york, ny

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Close to attractions but overpriced
Given the high costs ($419/night and $25/night for resort fees), we expected spectacular facilities and services, but this experience was comparable to experiences at less expensive hotels. They have an infinity pool that overlooks the harbor, but it is small. We were told that we could use the sister hotel's facilities. Again for the price, I expected soft towels (extremely rough), slippers with my robe, turn down service (available but you have to request it). If the rate was more moderate, would not have these expectations.
Stayed 2 nights in Jul 2017

10/10 Excellent

Jeanie, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way!
Staff were wonderful, helpful and professional. Room was beautiful, clean and with up to date style. Location was perfect, would stay hear again.

10/10 Excellent

Scott, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary getaway
Great dog friendly property right in town. Had free access to the amazing spa across the street. Free coffee/water/snack pantry on every floor. Warm cookies at night. Ample parking. Friendly staff. Wood fireplace. Definitely go

10/10 Excellent

Shoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Olga P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great location, incredible views, quite, nearby dining and shopping!
View from the rooftop pool
Rooftop pool at night
Hotel lobby
Hotel check in

10/10 Excellent

Timothy, York, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and a Great Location in Bar Harbor
My wife and I really enjoyed our stay at the West Street Hotel! This was our first trip to Bar Harbor and we booked based on online recommendations and we weren't disappointed. The location is very convenient right on the waterfront and the staff was very attentive. We were We extended for an extra day and the staff was very efficient about handling our extended stay and keeping us at the same rate as our original booking. I travel often for business and pleasure and this was a very pleasant experience...We will stay here again!

10/10 Excellent

Claire, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our balcony! We got an upgrade which was really nice. The staff was very helpful & extremely nice! The amenities were amazing! I would definitely stay there again!

10/10 Excellent

Romulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Bay Harbor was Terrific, Every thing was perfect , Not often you can be delighted, But we where delighted with this wonderful place in every aspect .

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dante, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position (A) , no doubt.
Large pool / hot tub were across the street at other facility. Long street walk in your robe. There's a side building and mani building. Get yourself in the main building. Highly recommend it. A bit pricey

8/10 Good

Maureen, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & staff
We spent 5 days at the hotel while visiting Bar Harbor & Acadia NP. It's the perfect location if you want to be on the water while also close to the park, which was our main goal when searching for a place to stay. The hotel is very nice and the staff is tremendous. The pantry (water, ice, coffee, fruit and cookies) located on each floor is a wonderful amenity as is the laundry room. Both are super clean and convenient. My only complaint is the additional $25.00 charge each day for the Bar Harbor Club. We didn't have great weather for 2 days, so swimming was not an option, and most of our free time was spent at Acadia on the remaining days. We used the pool one day but paid $125.00 for it. I think the charge should be on a daily as used basis and not a flat fee. The club itself is beautiful and we loved the time we spent there and would be happy to pay the fee, if we were actually using it. Had I realized we were being charged extra for the club (which very well may have been stated and I missed it) I certainly would have planned to spend time there swimming/playing tennis on one of the nice days. Parking is also conveniently located just behind the hotel, which is necessary in the area. All and all, we loved our stay and would recommend the hotel and the Bar Harbor/Acadia area in general.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

huailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fred, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
A very nice hotel with excellent location. Ask for delux room the shower is very nice and desirable. Cool rooftop with pool and seating areas.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Glenn, Greeenwich, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, facilities and amenities.
Spacious, new rooms. Really appreciated the pantry with complimentary coffee, bottled water, fruit and the complimentary laundry facilities. Would definitely stay here again!
View from our balcony.

10/10 Excellent

BLAIR N, Chester County, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Excellent service and room. Loved the balcony with ocean/ downtown views. My husband and I will be back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable hotel. great staff, and good amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel, it provided all the comforts of a luxury hotel. The staff were phenomenal. I loved the laundry room and snacks . I would highly recommend the West Street, the location is perfect!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark, lancaster PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and accommodations.
Excellent hotel for traveling families. Common pantry area with coffee, fruit, and complimentary water on each floor. Washing machines and driers for laundry. Great food nearby with acess to the harbor directly across the street. Pool and spa nearby at the Harborside hotel were great too. Easy drive to Acadia NP. Two connecting king rooms excellent for family of 4-5. We could not have been more impressed!
Harbor lobster traps in the morning
Bar Harbor with West Street hotel in background
West Street Hotel
Hot tub at the Harborside Hitel

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!
We had a wonderful stay at this hotel. We are already planning on going back next year.

10/10 Excellent

Kenneth, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous boutique hotel with outstanding service
Wow! From the minute we walked into the door we felt right at home and were treated like royalty. This is a gem of a hotel, and is a great value, no matter the cost. Every associate was outgoing, professional and aimed to please. The hotel was well appointed, elegant and contemporary, yet had a Maine feel about it. There were so many extras included in the resort fee....big bowls of Hershey kisses throughout the lobby, free water bottles, coffee, fresh fruit, sweets at night, valet parking, and use of the gorgeous Bar Harbor Club. Plus a great health club on sight. The location was perfect, views spectacular, roof top pool beautiful, but children under 18 had to use the Bar Harbor Club across the street. All other hotels we stayed in could not measure up. We can't wait to return.

10/10 Excellent

Jon, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This hotel is absolutely fabulous! Beautiful views of the water and super close to the best shops and restaurants in Bar Harbor. The room was spacious with a great view of the harbor. The complimentary water, coffee, fruit, and cookies was a definite plus.

10/10 Excellent

AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Bar Harbor!
Friendly staff and a wonderful room! Great views of the harbor!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Staffs are friendly. Good condition.Little pricy but worth. Only concern is that you need to make sure the rooms are close if you book multiple rooms. Otherwise I would give 5 stars for all.

10/10 Excellent

PHILLIP, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute & comfortable, boutique feeling hotel
Went to Bar Harbor & Acadia for early summer trip with wife & dog. The stay at West Street was perfect. Very cute & comfortable, boutique feeling, very dog friendly hotel in an amazing location in Bar Harbor. Very clean & comfortable. The pantry on each floor was surprising amenity. Fully stocked with bottles of water (grab a couple before heading to Acadia). Keurig coffeemaker with sugars & half & half. Fruit in the morning. And really good cookies at night. These little touches add a lot to the experience. I held back one star for service just because they didn't have a couple of items that most 4+ star hotels would (needed a sewing kit). But staff is very friendly & professional. Planning on coming back next year & will definitely stay at West Street. And will book Water View rooms. Morning coffee on balcony facing the harbor must be amazing.

10/10 Excellent

Mitzi, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a gorgeous location
The hotel was absolutely beautiful. It is definitely worth getting the ocean view. The staff was extremely friendly and helpful and the location couldn't have been better. Free parking is always a plus and it was a close drive to Acadia National Park. I only wish the pillows weren't twin size, but otherwise we were very comfortable. The rooftop pool is for 18 plus; but the pool at the club is kid-friendly and I loved the spa there as well.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in center of town
Beautiful hotel, but staff seemed a bit green. Some trouble with room service, handled poorly manager. Affiliated Charter Club was great.

10/10 Excellent

Jennifer, Fairview, Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
While visiting Bar Harbor this month, we stayed one night at at West Street Westin. It was a great stay! The hotel is right on the harbor and within walking distance of all the restaurants and shopping. The hotel itself is clean and comfortable! Sitting on the balcony and looking out over the harbor and ocean was very relaxing! I looked forward to booking the West Street Hotel again in the future!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Very good location in town w
Overall experience was top of the line. I would add breakfast as part of the room rate

10/10 Excellent

Sally, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
Perfect hotel and perfect stay!

10/10 Excellent

Kathy, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and everything you need!
Beautiful hotel in perfect location with great amenities. Breakfast and dinner restaurants within easy walking distance and very abundant. Great restaurant on site of hotel. Access to spa and other amenities at sister hotel across the street. Shopping on site and easy walking distance. Beach walk is across the street. Free laundry facilities in the hotel, as well as snack stations on each floor with water, coffee and fruit supplied.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Larry, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Originally planned on staying one night, but after being upgraded to a room with a balcony overlooking West Street and the harbor; we extended our stay. I don't have a bad thing to say. Everything was clean, plenty of parking in a private lot, in a great location. I can definitely see us staying there on our next trip to Bar Harbor.

10/10 Excellent

William, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New England Stay
Hotel has a pantry on each floor for coffee, tea, fruit, etc. Nice feature. One caution: like many resorts today, you get a mandetory "resort" fee for services you may or may not use. So price will be $25 a day more than advertised.

10/10 Excellent

Timothy, portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Great place will definetly be back

10/10 Excellent

Margaret, South Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Now that's a nice hotel!
Very nice hotel! Nice front desk staff! Attention to detail with the nice coastal/nautical decor. Very modern and luxurious feel to the rooms. Comfortable bed! Had an oceanfront room which was worth the extra money. We had drinks and appetizers at Paddy's and enjoyed it very much.

10/10 Excellent

Jatin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort