Banks Holidays from AU$3,089

Everything went well, the place is nice but need more activities. Most of the staff were nice but need to smile to customers more. I know people are going through a lot but cheerful customer service warms people's hearts. There were some who were very welcoming but most had a straight face at the first sight. We enjoyed our stay, felt safe and had fun. The Red Snapper menu could also use a change at least every other day or twice a week. Variety is the spice of life. Overall, i'd recommend the resort for friends and loved ones. Thanks for having us.

Apart from limited dining options for vegetarians everything else was amazing!!

Everything was great except you would think that the hot pools/jacuzzi was really made for adults to relax and open their pores. Was warm for the kids to jump in and out, swim and play in making it dirty.. No room for adults and was definitely not hot enough. Really needed this to relax.The first time I went to Moon Palace it wasn't working....Now I give up

We stayed post Melissa and they were working very hard to on repairs. The Signature side was being worked on as it was hit the hardest so we were placed in a third floor ocean view room. All the restaurants were open and events were taking place at various times. We happened to be there for their champagne tree lighting ceremony and it was beautiful. We have stayed at this resort a few times now and always love it. The staff are always super friendly and accommodating. We will likely return in the future.

Very nice and welcoming staff. Resort is beautiful with a variety of restaurants for every taste bud. The only thing I would change is the cleaning people using some type of disinfectant to clean bathrooms and rooms because room had an offensive odor upon check in. My next trip to Jamaica I will be staying at this resort again.