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Reviews of Janevalla Bandung

4 out of 5
Janevalla Bandung
Jalan Aceh No. 65, Bandung, Jawa Barat

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 46 reviews" "
Rating 8 - Good. 18 out of 46 reviews" "
Rating 6 - Okay. 1 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Moga, ST HELENS PARK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view in town
Stayed 1 night in Jan 2024

10/10 Excellent

Juffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Zaahra on 11 Oct 2023
Dear Juffrey,Thank you for taking the time to leave a review for our hotel. We appreciated it. And we look forward to welcome you to Janevalla Bandung near in the future.

10/10 Excellent

raney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Zaahra on 7 June 2023
Thank you Ms. Raney.

10/10 Excellent

Felicitas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Zaahra on 8 Apr 2023
Thank you for stayed with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast service was our favorite part, and the view was gorgeous:)
Stayed 6 nights in Nov 2022

10/10 Excellent

Zoltan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on the perfect spot: shopping center nearby, transportation and taxi easy to find, city center is on walking distance. The staff is very polite and helpful, they can speak English. The room service is excellent, they even set up a honeymoon for our request. It was wonderful, we appreciate that very much. The breakfast has a wide variety of choices: Asian food, western food, nice drinks. You can enjoy the city view from the top of the building.
Response from Jim Nizar General Manager | Janévalla Bandung on 11 Nov 2023
Hi ZoltanWe are very grateful for your comments. It is very pleasing for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next visit will be as satisfying as the previous one.Cheers,Jim NizarGeneral Manager Janévalla Bandung

8/10 Good

Shella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property room design is unique. They serve their breakfast on the rooftop which enable you to enjoy the view while having your breakfast. The staff is really attentive and catered your needs.
Stayed 1 night in Sep 2022

8/10 Good

Miradewi

Stayed 1 night in Jun 2022

8/10 Good

panji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There's room for improvement 😊
This was our 4th time staying in U Janevala, and for the 1st time staying in Deluxe for 2 days. Overall, we are satisfied with the service. + all of the staff were so helpfull and with good attitude + the room itself was just perfect + bfast was good, the taste itself👌 handling service in pandemic time with limited occupancy guest - no refill hand sanitizier in 6th floor for 2 days of my staying) - there's no soap holder in the bathroom,not even one - i can still hear a noisy sound motorcycle outside the hotel in every night
Stayed 2 nights in Oct 2020
Response from Jim Nizar | General Manager | U Janevalla Bandung on 27 Oct 2020
Hi Panji! Thank you for taking the time to rate our hotel! We really appreciate it. Thank you for letting us know of the issues you faced during your stay. Your feedback is valuable to us as we continuously try to improve the services and facilities that we offer. Thank you as well for letting us know that you enjoyed the services we offered and that our friendly staff made a positive impression on you. We're glad to hear that your first stay with us was a good one. We really hope that you found your visit to be comfortable at U Janevalla Bandung, and that it will bring you back to our doors again in the future. We look forward to welcoming you for your next visit to U Janevalla Bandung. Cheers!

2/10 Terrible

LAN CHIU HSIANG

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not good
The bed is not comfortable and there is not hot water and the outside is noisy,
Stayed 2 nights in Jul 2020
Response from Jim Nizar | General Manager | U Janevalla Bandung on 4 Aug 2020
Hi Lan Chiu Hsiang, Thank you for taking the time to rate and review U Janevalla Bandung. We are sorry for any inconveniences you may have experienced during your stay. Your feedback is valuable for us as we try to improve the services and facilities that we provide. We will be sure to discuss the issues you mentioned with our team. We hope that you will visit us in the future to observe the improvements that we will implement thanks to your feedback. Best,

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020
Response from Jim Nizar | General Manager | U Janevalla Bandung on 23 Apr 2020
Hello! Thanks for leaving your ratings for U Janevalla Bandung, it is much appreciated. We hope that you had a comfortable stay at our hotel and that you will return soon. Cheers!

10/10 Excellent

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cousy and modern
A nice and modern hotel with a skybar
Stayed 5 nights in Mar 2020
Response from Jim Nizar | General Manager on 8 Apr 2020
Dear Milan, Greetings from U Janevalla Bandung!! Thank you for taking the time to let us know about your experience during your recent stay with us. We are glad to hear that you liked our rooftop bar. We hope to have the chance to welcome you back to U Janevalla Bandung. With warm regards,

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Jim Nizar | General Manager on 8 Apr 2020
Dear Anonymous, Greetings from U Janevalla Bandung!! Thank you for taking the time to rate your experience during your recent stay with us. We hope to have the chance to welcome you back to U Janevalla Bandung. With warm regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel out of the ordinary
Funky hotel with a positive vibe.
Stayed 2 nights in Feb 2020
Response from Jim Nizar | General Manager on 8 Apr 2020
Dear Christopher, Greetings from U Janevalla Bandung!! Thank you for taking the time to let us know about your experience during your recent stay with us. We are glad to hear that you enjoyed our positive vibe. We hope to have the chance to welcome you back to U Janevalla Bandung. With warm regards,

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Jim Nizar General Manager | U Janevalla Bandung on 23 Dec 2019
Hi Mohd! Thank you for taking the time to rate \our hotel! We really appreciate it. We hope that you found your visit at U Janevalla Bandung to be comfortable and memorable. We hope to see you back at U Janevalla Bandung soon. Cheers!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was simple and clean, staff was polite and helpful.
Stayed 3 nights in Nov 2019
Response from Jim Nizar | General Manager | U Janevalla Bandung on 4 Dec 2019
Hello! Thank you for taking the time to rate our hotel! We really appreciate it. We're glad you found the room clean and our staff polite and helpful. We really hope that you found your visit to be comfortable at U Janevalla Bandung, and that it will bring you back to our doors again in the future. We look forward to welcoming you for your next visit to U Janevalla Bandung. Cheers!

8/10 Good

Rnb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and spacious. Room on the 9th floor was a bit noisy as there was party on roof top bar.
Stayed 2 nights in Nov 2019
Response from Jim Nizar General Manager | U Janevalla Bandung on 14 Nov 2019
Hi Rnb, Thank you so much for leaving us feedback. We're happy to hear that you liked our room. We apologize for any inconveniences you may have experienced due to the noise. Thank you for letting us know, your feedback is valuable for us as we are always on the lookout on how to imrove our services and facilities. We hope you had a pleasant and comfortable time at U Janevalla Bandung. Cheers!

10/10 Excellent

Raag, Seattle, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I loved the modern urban design. The staff were very friendly and courteous. The rooftop is a great place to unwind after a long day. Would definitely recommend this for people visiting Bandung.
Stayed 2 nights in Aug 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 2 Sept 2019
Hi Raag, Thanks for taking the time to rate and review U Janevalla Bandung! We're happy to hear you would recommend our hotel to other visitors in Bandung, and that you have a good time relaxing on our rooftop. We're also thrilled to hear that our friendly staff made such a good impression on you. Cheers!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location near city center and a big shopping mall. place had nice facilities and the staff were warm and helpful. the infinity pool was nice to get a view of the cityscape. breakfast had a good variety and tasty. room could do with better soundproofing as all noises outside were quite audible from the room
Stayed 3 nights in Aug 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 27 Aug 2019
Hi Anonymous! Thank s for taking the time to rate and review U Janevalla Bandung. We're happy to hear that our friendly staff made such a great impression on you, and that you enjoyed our facilities. Thank you for letting us know your experience with our room, we hope you were not too inconvenienced with the noise. Your feedback is very valuable to us as we continuously try to improve the services and facilities that we offer. We really hope that you enjoyed your stay and that you would be willing to visit us again in the future!

8/10 Good

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 14 Aug 2019
Hi Rudi, Thank you for taking the time to rate and review our hotel. It was much apppreciated! We hope you had a pleasant and comfortable stay at U Janevalla Bandung, and will come visit us again soon. Cheers! Jim Nizar | General Manager U Janevalla Bandung

4/10 Poor

ANDREAS

Liked: Staff & service
The noisiest hotels ever
If you want a peaceful night, please avoid this hotel. For six-night stay there, I had a really bad sleeping experience, due to noises. The walls are very thin and don’t have good sound proofing, so I could hear the loud noise of neighbour’s shower pipes, noise from the streets (especially after midnight) and even people’s conversations from corridor and rooms next door. The worst part, on the last day, there was a live band (from across the street) playing loudly around midnight.
Stayed 6 nights in Aug 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 14 Aug 2019
Hi Andreas, Thank you for taking the time to rate and review our hotel. We apologize for any inconveniences you experienced due to the noise level, we will look into this problem. Thank you for letting us know, your feedback is valuable for us as we strive to continuously improve the services and facilities that we provide. Cheers, Jim Nizar | General Manager U Janevalla Bandung

4/10 Poor

Em

Travelled with partner
Liked: Cleanliness
Didn't like the energy of the hotel. Felt cold and eerie. Also, the girl who checked us in wasn't friendly at all. we checked in at 3pm but they still didn't have a room ready for us.
Stayed 2 nights in Jul 2019
Response from Jim Nizar on 30 July 2019
Hi Em, Thank you for taking the time to review and rate our hotel, we apologize for any inconveniences you faced checking in, would you mind getting back to us with the details of your check in so we can check what the problem was? We really appreciate your feedback as it will allow us to continuously improve our services. We hope that we will see you again at U Janevalla Bandung! Cheers! Jim Nizar | General Manager

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Jim Nizar | General Manager on 11 July 2019
Dear Anonymous, We really appreciate you taking the time to rate our hotel. We hope that you enjoyed you stay, and that you will come to visit us again soon! Cheers,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 24 June 2019
Hi Anonymous, Thanks so much for leaving exceptional ratings for U Janavella Bandung. We hope that you enjoyed your stay, and that you found everything to your liking. We hope to see you again at U Janavella Bandung! Cheers,

10/10 Excellent

CK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very thoughtful staffs, we need to check out by 6am, but the b/fast only starting after 6, so, they packed our b/fast to go, well done U Janevalla
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay at the hotel
Pros: 1. Great service especially at the reception 2. Breakfast spread was decent enough and the staff cleared our plates quickly which was great 3. Nice modern industrial design in the hotel room 4. Let us choose the type of hand soap as well as tea for our room 5. Pool view is great. Unfortunately didn't have time to use it... Cons: 1. Could hear motorcycles driving very loudly in the middle of the night 2. No other cons!
Stayed 3 nights in Nov 2018

10/10 Excellent

Harnani, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Definitely will stay there if i in bandung again!
Stayed 4 nights in Oct 2018

10/10 Excellent

Julie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Convenience
Walking distance to shopping centre and restaurants. Short ride to spa for good massage. Room is spacious and comfortable with minimal furnishings.
Stayed 2 nights in Oct 2018
Response from Jim Nizar on 19 Oct 2018
Hai Julie, This might be our favorite review ever! We are so thrilled that you came away to stay with U Janevalla and know that our service meet your expectations. Can't wait to welcoming you very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Jim Nizar on 18 Oct 2018
Hi Our Dearest Guest, Thank you for your ratings and we are so happy that you have a great stay experience with U Janevalla. Looking forward to welcoming you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent new hotel
Stayed 3 nights in Sep 2018
Response from Jim Nizar on 18 Oct 2018
Hi Our Dearest Guest, Thank you for your ratings and we are so happy that you have a great stay experience with U Janevalla. Looking forward to welcoming you very soon.

8/10 Good

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U Janevalla Hotel, you are Good.
Our stay in U Janevalla was great. The hotel was clean and neat. Breakfast spread were good. However their staff is a notch above many other hotels. They were friendly and helpful. Especially, Mr Tira Nova, he was the driver that pick us up from the airport. In the hotel, he had gone out of his way to help us on our requests. Mr Tira is an excellent worker. Thank you Mr Tira. Thank you U Janvalla.
Stayed 2 nights in Aug 2018
Response from Jim Nizar on 18 Oct 2018
Hai Serena, Thank you so much for taking time to share your thoughts about U Janevalla, we do appreciate your feedback and we are so happy that our services meet your expectations, we will send your regards to Mr. Tira Nova. Can’t wait to see you very soon and give you superb service for your next stay with U Janevalla!

10/10 Excellent

Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff
Stayed 4 nights in Jul 2018
Response from Jim Nizar on 5 Sept 2018
Dear Kong, Thank you for your honest feedback during your stay at U Janevalla Bandung. Looking forward to welcoming you again soon. Cheers! Jim Nizar | General Manager U Janevalla Bandung

8/10 Good

Malik, Singapore

Liked: Cleanliness, staff & service, room comfort
Hotel In The Heart of Bandung City
Satisfied and will come aback again with such experience staying 4 days at U Janevalla Hotel. Hope that U Janevalla can maintain the standard and the good rate.
Stayed 3 nights in Jul 2018
Response from Jim Nizar on 5 Sept 2018
Dear Malik, Thank you so much for taking time to share your thoughts about U Janevalla, we do appreciate your feedback and we are so sorry for the inconvenience related the parking lot and the main entrance, we will be working on it and give the best for our guests. Can’t wait to see you very soon and give you superb service for your next stay with U Janevalla! Cheers! Jim Nizar | General Manager U Janevalla Bandung | gm@ujanevallabandung.com

8/10 Good

Virani

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018
Response from Jim Nizar on 5 Sept 2018
Dear Virani, Thank you for your ratings of U Janevalla Bandung. Can't wait to welcoming you again. Cheers! Jim Nizar | General Manager U Janevalla Bandung

2/10 Terrible

tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Punnama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Zahra on 11 Oct 2023
Thank you for taking the time to leave a review for our hotel. We appreciated it. And we look forward to welcome you to Janevalla Bandung near in the future.

6/10 Okay

Menno

Travelled with family
Liked: Staff & service
The hotel was sufficient. The staff was friendly, the rooms spacious enough, breakfast was good, and the location was convenient. However, the actual condition of the hotel is much worse than the photos on the internet suggest. The hotel is grimy and dark in reality. A significant disappointment for me was the fact that under my name, two days before check-in, a fake review was posted with a five-star rating. This is incorrect and not an appropriate way to handle personal data. I strongly resent this behavior by the hotel.
Stayed 3 nights in Aug 2023
Response from Jim Nizar on 10 Aug 2023
Hi Menno,Thank you for staying at Janevalla Bandung and write a review regarding your stay experience. While all of us wish you had a better stay with us as many others has experienced, it is to my deepest regret to know that we did not meet your expectations during your stay with us. We work hard to deliver an exceptional guest experience. Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously .Once again thank you for your feedback that allows us to look into detail area for our review and improvement and it is our hope to be able to serve you better in your next visit.Cheers!Jim NizarGeneral Manager Janévalla Bandung

2/10 Terrible

byengwoo

Stayed 1 night in May 2023

8/10 Good

Zulaika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funkis hotell
Hotellet ligger ganska strategisk, nära till huvudgatan med restauranger och butiker. En stor shopping center ligger 100 m. Rummet har standard utrustning, normal storlek dock stor sköna säng. Frukosten är 75% lokalt mat men tillräckligt med västerländska mat. Jag reste under röda dagar så det finns många barn familjer. Lyhörd av lekande barn. Wi-fi funkar hyfsat i rummet.
Stayed 2 nights in Feb 2023
Response from Zaahra on 8 Apr 2023
Thank you for stay with us.

10/10 Excellent

Dongwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족
만족
Stayed 3 nights in Aug 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 24 Sept 2019
Hi Dongwon, Thank you for taking the time to rate and review our hotel. We're really happy to hear that you were satisfied with your stay at U Janevalla Bnadung. We hope to see you back with us again, soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is good. Near the centre of Bandung. Good service.
Stayed 1 night in Jun 2019
Response from Jim Nizar | General Manager on 28 June 2019
Dear Anonymous, We really appreciate you taking the time to review and rate our hotel! We're happy to hear that you had a good experience at our hotel, we hope you also found our location convenient for you. We hope that you enjoyed you stay, and that you will come to visit us again soon! Cheers,

8/10 Good

Abdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Limited choices of food at breakfast buffet.
Stayed 1 night in May 2019

8/10 Good

Abdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern industrial style hotel, in the heart of Bandung. Nice rooftop swimming pool. Breakfast buffet not that great.
Stayed 1 night in May 2019
Response from Jim Nizar | General Manager U Janevalla Bandung on 24 June 2019
Hi Abdan! Thank you so much for the ratings and review that you have left U Janavella Bandung. We're happy to hear you enjoyed your stay. Thank you for your feedback regarding the breakfast buffet, it will be useful for us as we continuously try to review and improve our services and facilities. We hope that you will consider revisiting us on your next trip to Bandung. Cheers! Jim Nizar | General Manager U Janevalla Bandung

10/10 Excellent

Abdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24 hours of stay.
The only thing needs to be improved is the "industrial style" flooring looks not completely cleaned. Other than that, U Janevalla offer great services. You are rent the room for exactly 24 hours, not the ordinary "check in at two, check out at twelve".
Stayed 1 night in Mar 2019

10/10 Excellent

Putri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang enak,nyaman. Hanya 1 yg kurang rasa makanannya ada beberapa yg kurang pas, pemanggang untuk pastry dan minuman buah serta buahnya kurang bervariasi.
Stayed 4 nights in Sep 2018
Response from Jim Nizar on 18 Oct 2018
Hai Putri, Terima kasih telah tinggal bersama kami dan juga terima kasih untuk masukan, saran dan kritiknya, semoga membuat U Janevalla menjadi semakin baik kedepannya. Kami tunggu kedatangan anda selanjutnya.