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Reviews of Holiday Inn Express Hotel and Suites Laurel, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites Laurel, an IHG Hotel
14402 Laurel Pl, Laurel, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations!!! From the clean beds, close shopping & eating down to the dove body wash & shower cap with a scrunchie lol. I loved my stay here. Highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Taiwo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean, right amenities in the room.
Stayed 2 nights in May 2024

4/10 Poor

Nilsa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities
My room was on the 3rd floor under construction with debris, construction dust, and work equipment in and around the hall. There were about 6 occupied rooms on that floor and the remainder were under construction. Is it legal to book rooms on a construction site/floor?
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Dear Robert, We apologize and we are disappointed to see your review. We hope that we can change your mind if you ever tour back to this area. Unfortunately, we are unsure what your issue was that you may have encountered during your stay to review us as the worst hotel but would love the opportunity to fix it. Sincerely, Management

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE QUALITY OF THE BREAKFAST FOOD COULD BE BETTER. THE HOSTESS, HOWEVER WAS EXTREMELY NICE, COURTEOUS AND HELPFUL.
Stayed 5 nights in Apr 2024
Response from Management on 17 Apr 2024
Dear Erin, Thanks for taking the time to review our hotel and we appreciate your feedback about our staff. We hope to see you again soon! Sincerely, Management

10/10 Excellent

Shanon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and staff extremely friendly.
Stayed 2 nights in Apr 2024
Response from Management on 17 Apr 2024
Dear Shannon, We appreciate your 5 out of 5 rating! We hope to see you again soon! Sincerely, Management

8/10 Good

JOHANNA

Travelled with family
Liked: Cleanliness, staff & service
I was at this hotel with my family (2 adults and 4 teenagers). We had to reserve two rooms. Upon arrival they very kindly put us in connecting rooms which I thought was excellent. As for the facilities, they are not modern but they are kept clean. The rooms are small and so is the bathroom, the room I had the air conditioning made a little noise at first I found it annoying but in the end you get used to it. In addition to the fact that the price seemed appropriate to me, we chose this hotel because it included breakfast which I found It seemed complete and they are always checking that there is always everything. And they always have coffee and tea available at all times. As for its location, it is convenient as it is close to several restaurants and supermarkets to which you can walk.
Stayed 3 nights in Mar 2024
Response from Management on 17 Apr 2024
Dear Johanna, Thanks for taking the time to provide us with your feedback. My staff and I are excited to see your descriptive details on what you enjoyed about our property as well as what we direct to maintenance so that our next guest does not encounter the same issues. We hope to see you again on your next travel. Sincerely, Management

10/10 Excellent

Courtney

Stayed 2 nights in Apr 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 28 Mar 2024
We appreciate your 5/5 rating. We hope to have you back soon!Sincerely, Management

6/10 Okay

Cecil

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar 2024
Dear Cecil, We apologize that we fell below your expectations. We hope that you allow us a future opportunity to serve you again. Sincerely, Christmas Cockrell

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar 2024
Dear Patty, We appreciate your feedback. Sincerely, Management

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay
Stayed 1 night in Mar 2024
Response from Management on 5 Mar 2024
Dear Jennifer, We love hearing that you always enjoy your stay here with us while in town. We hope to see you again soon. Sincerely, Christmas Cockrell

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Management on 5 Mar 2024
Dear Crystal, Thanks for taking the time to review our hotel. We appreciate you acknowledging our excellent customer service and will be sure to share your feedback with our team! Sincerely, Christmas Cockrell

10/10 Excellent

Brenda

Room was spacious and clean breakfast was amazing staff was very helpful
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Dear Brenda, We appreciate your kind words about our staff and love seeing that you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely,Christmas Cockrell

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great service
Stayed 1 night in Jan 2024
Response from Management on 22 Feb 2024
Dear Kenton, We appreciate you taking the time to review our hotel and love that we were able to provide you great service during your stay. We hope to see you again soon on your future travels back to Laurel MD. Sincerely, Management

10/10 Excellent

Joseph

Response from Management on 18 Feb 2024
Dear Joseph, We appreciate your 5-star review and hope to see you again on your next travels back to Laurel MDSincerely,Management

10/10 Excellent

Joseph

Stayed 4 nights in Jan 2024
Response from Management on 18 Feb 2024
Dear Joseph, We truly appreciate your 5 out of 5 rating and hope to have you back soon. SincerelyManagement

10/10 Excellent

Laurie

Stayed 1 night in Feb 2024
Response from Management on 28 Mar 2024
Dear Laurie We appreciate your 5/5 rating. We hope to have you back soon!Sincerely, Management

10/10 Excellent

Susana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this Hotel for the employees and all the comments/reviews were the best. Every time i need to choose a Hotel in Laurel Holiday Inn is my first choice. Thanks and keep the good work.
Stayed 1 night in Jan 2024
Response from Management on 13 Feb 2024
Dear Susana, We love that you enjoyed your stay here with us and while reading the comments and reviews we were able to show you that we do have an amazing team here at the Holiday Inn Express Laurel. We can't wait to have you back with us soon. Sincerely, Christmas

10/10 Excellent

Glenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming. The room a mini suite with sitting area and desk to work from. Bathroom a little small but clean with adequate amenities. The hotel itself very nice and clean. Location close to everything with lots of shopping/restaurants. Stayed 2 nights but would certainly book for more on another trip. The complimentary breakfast was a hot buffet, including your bagels/cereal etc. Staff attending to keep the area clean after each guest finished breakfast. I highly recommend this hotel. Great for families with children as well.
Stayed 2 nights in Feb 2024
Response from Management on 13 Feb 2024
Dear Glenis, Thanks for taking the time to review our hotel. We appreciate your business and kind words about our team and love hearing that you enjoyed your stay here with us at the Holiday Inn Express Laurel. Sincerely, Christmas

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for a quick trip!
Room was nice and spacious, we had a double room with couch. Lots of channels on the tv. Good breakfast with bacon and eggs, cinnamon rolls and a pancake machine, with a large clean seating area. Small pool and a hot tub, kids and I enjoyed them! Lots of food and shopping nearby. My keys kept deactivating, but staff was friendly and helped me every time!
Stayed 2 nights in Jan 2024
Response from Management on 29 Jan 2024
Jessica, Thanks for taking the time to review our hotel. We appreciate your feedback and love hearing how much you enjoyed your stay as well as the room amenities and breakfast. We do however apologize for the inconvenience of the keys and looking to resolve that issue quickly. We hope to see you again on your return visit. Sincerely, Christmas Cockrell General Manager

10/10 Excellent

Mishel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel to stay
Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
Dear Mishel, Thanks for taking the time to leave us a review. We appreciate your feedback and enjoy seeing your kind words. We hope to see you again on your return visit to Laurel. Sincerely, Management

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
Dear Peggy, We love seeing your 5-5-star review! We hope to see you again soon. Sincerely, Management

10/10 Excellent

Chiffon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
Dear Chiffon, We love seeing your 10-10 rating. We hope to see you again soon! Sincerely, Management

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Management on 25 Jan 2024
Dear Victoria, We appreciate your 5-5 review and love seeing your excellent review! We hope to see you again soon! Sincerely,Management

10/10 Excellent

ELISHA

Liked: Cleanliness, staff & service, amenities
Great Staff, clean facility, just a little maintenance work required
Stayed 3 nights in Dec 2023
Response from Management on 15 Jan 2024
Dear Elisha, Thanks for taking the time to review our hotel. We truly appreciate your feedback. Sincerely,Management

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 15 Jan 2024
Dear Christopher, Thanks for taking the time to review our hotel. We appreciate your 5-star rating. Sincerely, Management

10/10 Excellent

Curtis

Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Dear Curtis, We love seeing your 5 out of 5 rating! We appreciate your business and hope to see you again soon! Sincerely, Management

6/10 Okay

Brinkley, Laurel

Travelled with family and small children
Just not the (most) family friendly.
Stayed 1 night in Dec 2023
Response from Management on 11 Jan 2024
Dear Brinkley, It saddens me to hear that you felt our hotel was not the most family friendly. We enjoy all families and their children however we do have to address any noise due to other guests staying in house and we want everyone to have an enjoyable one. Sincerely, Management

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay good breakfast, real breakfast. Comfortable beds areas o k transportation e transportation easing ankle walk to certain locations will definitely stay again
Stayed 1 night in Jan 2024
Response from Management on 11 Jan 2024
Dear Arthur, We appreciate your 5-5 rating. Thanks for taking the time to review our hotel. We truly appreciate your review and are excited to have you back on your future travels back to Laurel MD. Sincerely, Management

10/10 Excellent

M Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From my arrival to check out and everything in between, I/we enjoyed our visit.
Stayed 1 night in Jan 2024
Response from Management on 11 Jan 2024
Dear M Frances, Thanks for taking the time to review our hotel. We appreciate your business and love knowing that you enjoyed everything about your stay. We hope to see you again on your next travels back to Laurel MD. Sincerely, Management

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Management on 3 Jan 2024
Dear Charolette, We apologize for the inconvenience you experienced during your stay and hope that you allow us an opportunity to serve you in the future to show you that we are better than a 6. Sincerely, Management

10/10 Excellent

Elroy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Dear Elroy, We appreciate your feedback and hope to see you again in the near future.Sincerely, Management

10/10 Excellent

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Management on 6 Feb 2024
Dear Charmaine, We love seeing your 10 out of 10 rating! We appreciate your business and hope to see you again soon! Sincerely, Management

10/10 Excellent

Christa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The pool was heated.
Stayed 2 nights in Dec 2023
Response from Management on 3 Jan 2024
Dear Christa, We appreciate your 5/5 rating. We are happy to hear that you enjoyed the warmth of our pool during your stay as well. We look forward to your return visit. Sincerely, Management

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Dear Aisha, We appreciate your 5-star review! We love knowing that you enjoyed your stay with us! Sincerely, Management

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this location for years, since my son relocated from Southern Virginia.
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Dear William, We appreciate your feedback and love knowing that you continue to stay with us. We look forward to your return visit. Sincerely, Management

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Thanks for your 10-star review. We appreciate your feedback!

10/10 Excellent

Elikplim

Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Thanks for your 5-star review. We appreciate your feedback! Sincerely, Management

10/10 Excellent

antoin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
Dear Antoin, We appreciate your 5/5 review. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
Thanks for your 10/10 rating. Sincerely, Management

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management on 13 Feb 2024
Dear Kenneth, We are happy to see that you enjoyed your stay with us! We hope to see you again soon. Sincerely, Management

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 11 Dec 2023
Dear Harry, We appreciate your feedback. Sincerely, Management

10/10 Excellent

John

Stayed 4 nights in Nov 2023
Response from Management on 27 Dec 2023
Thanks for your 5-star review. We appreciate your feedback! Sincerely, Management

10/10 Excellent

Gabriela Fher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was super clean. The staff was great. Amazing
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Dear Gabriela, Thanks for taking the time to review our hotel. We appreciate your feedback and love seeing your positive compliments. Sincerely, Management

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Dear Christian, We truly appreciate your 10/10 review and hope to have you back soon. Sincerely, Management

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Dear Brian, Thanks for taking the time to provide us with your feedback. We enjoy hearing that our hotel staff was friendly and that your room was clean. We hope to see you again soon. Sincerely, Management

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom loved the bed slept very well. I loved the morning breakfast and the convience of shopping and restaurants. The staff was friendly The room was clean. Enjoyed the stay.
Stayed 2 nights in Nov 2023
Response from Management on 30 Nov 2023
Dear Jacqueline, We appreciate your feedback and love hearing that you and your mom enjoyed your stay here with us as well as the amenities. So great to hear that your mom loved our beds and was able to sleep very well. We hope to see you and your family again soon. Sincerely, Management