Lobby

Reviews of Best Western Plus Hotel & Conference Center

2.5 out of 5
Best Western Plus Hotel & Conference Center
5625 O'Donnell Street, Baltimore, MD

Reviews

7.6

Good

Rating 10 - Excellent. 376 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 88 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tmain

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome.
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on 29 Apr 2024
Dear Mr. TrainWe are thrilled to hear that you had an awesome experience with our staff!Your positive feedback about our team is greatly appreciated. We take pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded in making your stay enjoyable.We value your feedback and look forward to welcoming you back soon.Best regards,

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on 17 Apr 2024
Dear Ms. Marian,Thank you very much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us.We appreciate your support and look forward to welcoming you back soon for another great experience!Best regards,

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for couples
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on 15 Apr 2024
Dear Mr. Edward,Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel to be a good choice for couples.Creating a welcoming and comfortable environment for all our guests, including couples, is something we strive for. We are pleased that you enjoyed your stay with us and that we could contribute to a pleasant experience.We always value input from our guests to improve our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,

4/10 Poor

David

Travelled with family, Travelled with pets
Disliked: Cleanliness
Best Western was not the cleanest hotel !! My wife and i were very unhappy when there was a 25.00 charge for my dog while thereis nothing on there website about a fee for an dog
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on 15 Apr 2024
Dear Mr. David,Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western. We sincerely apologize for any dissatisfaction you experienced during your visit.We understand the importance of cleanliness and maintaining high standards throughout our hotel, and we regret that we did not meet your expectations in this regard. Rest assured, we are taking immediate steps to address and rectify any cleanliness issues to ensure a more pleasant stay for our guests in the future.Regarding the pet fee, we apologize for any confusion or inconvenience caused. We strive to provide transparent information to our guests, and we regret if there was any oversight in communicating our pet policy and associated fees. Your feedback highlights an area where we can improve our communication and clarity.We appreciate your feedback as it helps us identify areas for improvement. Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide you with a more positive experience that reflects our commitment to guest satisfaction.Best regards,

10/10 Excellent

Brendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to Dundalk and Central to different places we wanted to go to.The Food was excellent Breakfast and Dinner. I would recommend The Best Western Hotel Conference Center for anyone that comes to visit for a long or short term. Thanks!
Stayed 5 nights in Apr 2024
Response from Iryna Galushko, Executive Assistant on 15 Apr 2024
Dear Mr. Brendon,Thank you so much for your wonderful feedback regarding your recent stay at The Best Western Hotel Conference Center. We are thrilled to hear that our location near Dundalk and central accessibility to various places meet your needs perfectly.We are equally delighted that you enjoyed our excellent food offerings for both breakfast and dinner. Your recommendation means a lot to us, and we appreciate your kind words.Whether it's a long-term or short-term visit, providing a comfortable and enjoyable experience for our guests is our top priority. We are pleased to hear that we met your expectations during your stay.Thank you once again for choosing to stay with us and for recommending us to others. We can't wait to welcome you back for another fantastic stay in the future!Best regards,

10/10 Excellent

Tyrone

Liked: Cleanliness
Convenient
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 8 Apr 2024
Dear Mr. Tyrone,Thank you for taking the time to share your feedback with us.We are glad to hear that you found our hotel convenient during your stay. Your satisfaction is important to us, and we appreciate your positive comments.We look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 1 Apr 2024
Dear Mr. Marvin,Thank you for taking the time to leave us a review and for giving us a positive rating of 4 out of 5. Your feedback is invaluable to us as we continually strive to provide exceptional experiences for all our guests.We're glad to hear that your overall experience was satisfactory. Your feedback helps us identify areas where we excel and areas where we can improve, ensuring that we maintain the high standards of service and comfort that we aim to deliver.If there are any specific aspects of your stay that you believe could be enhanced to earn a perfect score next time, please feel free to share your thoughts with us. Your input is essential in helping us tailor our services to better meet your needs and preferences.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,

10/10 Excellent

Donetta Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect
Stayed 3 nights in Mar 2024
Response from Iryna Galushko, Executive Assistant on 26 Mar 2024
Dear Ms. Marie,Thank you for your wonderful feedback!We're thrilled to hear that you found your room to be perfect during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's delightful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another perfect stay in the future!Warm regards,

10/10 Excellent

Lashell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to an event at the hotel. As a solo traveller, I felt safe. Check in was quick and friendly.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 25 Mar 2024
Dear Ms. Lashell,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt safe and comfortable during the event at our hotel, especially as a solo traveler.Ensuring the safety and well-being of all our guests is a top priority for us, and we're thrilled that you found our hotel to be a secure environment. We're also pleased to hear that your check-in experience was quick and that our staff provided friendly service.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

LaRita

Travelled with partner
Stayed one night after the comedy show, quiet place, helpful front desk staff
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 25 Mar 2024
Dear Ms. Larita,Thank you for choosing to stay with us after attending the comedy show. We're thrilled to hear that you found our hotel to be a quiet place and that our front desk staff were helpful during your stay.Ensuring a peaceful environment and providing exceptional service are top priorities for us, and we're delighted that we were able to meet your expectations in these regards.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 Excellent

Brya

10/10
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 25 Mar 2024
Dear Ms. Brya,Thank you for taking the time to leave us a perfect score of 5 out of 5! We greatly appreciate your positive rating and are thrilled to hear that you had a great experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bath tub was leaking thus noisy. I reported it to the front desk but was under the impression that it,had been reported before but not fixed.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 25 Mar 2024
Dear Mr. John,I want to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the leaking bathtub. Your comfort and satisfaction are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations in this regard.I deeply regret any disturbance caused by the noise resulting from the leaking bathtub. It is certainly not the experience we aim to provide to our valued guests. Please rest assured that your feedback was taken seriously, and we have since addressed the issue to prevent any future occurrences.I understand your concern about the impression that this issue may not have been adequately addressed in the past. Please know that we take maintenance matters seriously and strive to promptly resolve any issues reported to us. Your feedback highlights areas where we can improve, and I assure you that we will take steps to ensure better communication and resolution of such concerns in the future.We sincerely appreciate you bringing this matter to our attention, as it allows us the opportunity to improve our service and facilities for all our guests. Your satisfaction is our priority, and we are committed to making your future stays with us seamless and enjoyable.Once again, please accept our apologies for any inconvenience caused. We value your feedback and hope to welcome you back for a more pleasant experience in the future.Warm regards,

6/10 Okay

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
I am grateful that they allowed me to end my stay early, but I am still waiting on a new receipt. I need this receipt for insurance purposes, but nobody seems to want to help.
Stayed 14 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on 13 Mar 2024
Dear Micheal,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you've experienced in obtaining a new receipt for your early checkout.Firstly, we appreciate your understanding and cooperation in accommodating your early departure. Your satisfaction is our priority, and we're glad we could assist with your change in plans.However, it's disheartening to learn that you've encountered difficulties in obtaining a new receipt for insurance purposes. Please accept our sincerest apologies for any inconvenience or frustration this has caused you.Rest assured, we take your concern seriously, and our team is actively working to address this issue promptly. I have personally forwarded your request to our front office department, emphasizing the urgency of the matter. They will ensure that a new receipt is generated and sent to you at the earliest convenience.Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.Warm regards,

10/10 Excellent

JENNIFER, ROANOKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 12 Mar 2024
Dear Ms. Jennifer,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had such a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are grateful for your acknowledgment.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive thoughts. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Haley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The room was plenty big for 4 of us. The kids loved the pool.
Stayed 2 nights in Mar 2024
Response from Iryna Galushko, Executive Assistant on 11 Mar 2024
Dear Ms. Haley,Thank you so much for taking the time to leave us a stellar 5 out of 5 review! We are thrilled to hear that you had a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, well kept, and friendly staff.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 7 Mar 2024
Dear Ms. Virginia,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our establishment clean, well-kept, and our staff friendly. Your kind words are truly appreciated and motivate us to continue providing excellent service.We look forward to welcoming you back for another delightful experience in the future. If you have any further comments or suggestions, feel free to share.Thank you again for choosing Best Western Plus Hotel & Conference Center.Best regards,

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast and very clean rooms.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 4 Mar 2024
Dear Mr. Miguel,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found the room to your liking. It's wonderful to know that you also appreciated our breakfast offerings and the cleanliness of our rooms.Your feedback is valuable to us, and we hope to welcome you back for another great experience in the future. Best Regards,

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 5 Mar 2024
Dear Mr. Thomas,We wanted to extend our heartfelt gratitude for taking the time to leave a review following your recent stay with us.We're thrilled to see that you rated your experience with us a 4 out of 5. Your positive feedback is greatly appreciated and serves as a testament to our ongoing commitment to providing exceptional service.We value your input and are always eager to learn how we can make our guests' experiences even better.Once again, thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and clean
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 4 Mar 2024
Dear Ms. Tina,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts have made a positive impact on our guests.We look forward to welcoming you back on your next visit!Best Regards,

10/10 Excellent

Chante, Largo

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 25 Mar 2024
Dear Ms. Chante,Thank you very much for your recent stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that your experience at Best Western Plus Hotel & Conference Center met and even exceeded your expectations, earning us a perfect score of 5 out of 5.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon!Warm regards,

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on 4 Mar 2024
Dear Ms. Vanessa,Thank you for taking the time to share your wonderful 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team is dedicated to providing top-notch service, and we are delighted to know that their efforts contributed to making your stay enjoyable. Your positive feedback serves as a great encouragement to all of us.If there's anything specific that stood out to you or any suggestions you have for us to enhance our services further, please don't hesitate to let us know.We appreciate your choosing Best Western Plus Hotel & Conference Center, and we look forward to welcoming you back for another exceptional stay.Best Regards,

6/10 Okay

Alan

Not bad, not good, just MEH..
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 1 Mar 2024
Dear Mr. Alan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty, and we're sorry to hear that your experience was less than stellar.Your input is valuable to us, and we hope to have the opportunity to better meet your expectations in the future.Best regards,

10/10 Excellent

Mia

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 21 Mar 2024
Dear Ms. Mia,Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a 5-star experience during your stay with us. Your score means a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all of our guests, and we're delighted that we succeeded in making your stay enjoyable. We look forward to welcoming you back on your next visit. Thank you again for choosing us!Warm regards,

10/10 Excellent

Evan

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 29 Feb 2024
Dear Mr. Evan,Thank you so much for taking the time to share your fantastic 5-star review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.It's wonderful to know that our staff left a positive impression on you, and we are delighted that you found the service, amenities, and overall stay to be perfect.We truly appreciate your feedback and the opportunity to have been a part of your positive travel experience.If your travels bring you back to Baltimore, we would be honored to host you again. Please do not hesitate to reach out if there is anything we can assist you with.Thank you once again for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back in the future.Best regards,

6/10 Okay

Dragisa

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 29 Feb 2024
Dear Ms. Dragisa,Thank you for taking the time to share your rating of your recent stay at our hotel. We appreciate your feedback.We see that you rated your experience as a 3 out of 5, and while we're glad to have had you as our guest, we would love to know more about your stay. Your insights are valuable to us in our ongoing efforts to enhance our services.If there are specific aspects or details you'd like to share, please feel free to provide additional comments. We want to ensure that every guest has a positive experience, and your input will help us in achieving that goal.Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Lucy

Very kind staff
Stayed 6 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on 20 Feb 2024
Dear Ms. Lucy,Thank you so much for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be very kind.Providing excellent service with a warm and welcoming attitude is our top priority, and your kind words motivate us to continue delivering exceptional experiences for our guests.We look forward to the pleasure of welcoming you back.Warm regards,

10/10 Excellent

Lawrence, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 19 Feb 2024
Dear Mr. Lawrence,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had a positive experience during your stay.Your feedback is incredibly valuable to us, and we appreciate your kind words. It motivates our team to continue delivering excellent service and ensures that we are meeting the expectations of our guests.We hope to have the pleasure of welcoming you back for another outstanding stay. Thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to serving you again in the future.Best regards,

8/10 Good

Vernon

Travelled with family
Liked: Amenities
Overall good place to stay
Stayed 3 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on 16 Feb 2024
Dear Mr. Vernon,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be an overall good place to stay. Your positive experience is our utmost priority, and we're delighted that you enjoyed your time with us.Your input is valuable as we continuously strive to provide excellent service.We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,

10/10 Excellent

Marie-Eve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like it a lot of parking
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 8 Feb 2024
Dear Ms. Marie-Eve,Thank you for sharing your wonderful 5 out of 5 review! We're delighted to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support, and we look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the room smelled like cigarettes.
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 8 Feb 2024
Dear Mr. Samuel, Thank you for sharing your feedback and giving us a 4 out of 5 rating. We're delighted that you had a positive experience during your stay. Your insights are valuable, and we look forward to the opportunity of hosting you again in the future.Best regards,

10/10 Excellent

Markita

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 8 Feb 2024
Dear Ms. Markita,Thank you for taking the time to leave us a fantastic 5 out of 5 review! We're thrilled to hear that you had an excellent experience during your stay. We appreciate your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Best regards,

6/10 Okay

Lateea

It was decent, good breakfast
Stayed 2 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on 6 Feb 2024
Dear Ms. Lateea,Thank you for sharing your feedback with us. We're glad to hear that you found your stay decent, and we appreciate your positive remarks about our breakfast. Your comments are valuable, and we hope to have the opportunity to enhance your experience even further during your next visit. Best regards,

8/10 Good

Elizabet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on 5 Feb 2024
Dear Ms. Elizabet,Thank you for taking the time to share your feedback and awarding us a 4 out of 5. We appreciate your insights, and we'll use your comments to continually enhance our services. We look forward to the opportunity to welcome you back for an even better experience.Best regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, heated pool, provided breakfast and bar are what we need in a hotel. All were great and the bartender, Angel, made the trip entertaining
Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on 5 Feb 2024
Dear Mr. David,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our hotel met your needs with free parking, a heated pool, complimentary breakfast, and a bar. It's fantastic to know that Angel, our bartender, added an entertaining touch to your trip. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,

6/10 Okay

Mirna

Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 31 Jan 2024
Dear Ms. Mirna,Thank you for taking the time to provide your feedback on our guest survey. We appreciate your honesty and value your input.While we're pleased to see aspects of your stay met your expectations, we also acknowledge there is room for improvement. Your feedback is essential to us, and we would like to learn more about the areas where we can enhance your experience.If you have specific suggestions or details you'd like to share, please feel free to let us know. We are committed to continuously improving our services, and your insights are instrumental in that process.Thank you for choosing to stay with us. We hope to have the opportunity to exceed your expectations on your next visit.Best regards,

6/10 Okay

Steve

The TV in the room didn't work
Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on 30 Jan 2024
Dear Mr. Steve,Thank you for bringing the issue with the TV in your room to our attention. We apologize for any inconvenience this may have caused during your stay.Our team is committed to providing a comfortable and enjoyable experience for our guests, and we regret that we fell short in this instance. Please be assured that we are looking into the matter promptly to resolve the TV issue and ensure that it does not recur.Your satisfaction is our priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.Warm regards,

10/10 Excellent

Fortunata

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Really nice place close to the city
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 29 Jan 2024
Dear Mr. Fortunata,Thank you for your kind words! We're delighted to hear that you found our place enjoyable, especially its proximity to the city. We strive to provide a positive experience for our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back on your next visit.Warm regards,

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 23 Jan 2024
Dear Mr. Christopher,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you gave us a perfect score of 10 out of 10. Your feedback means a lot to us, and we are delighted that you enjoyed your stay with us.Our team works hard to provide the best possible experience for our guests, and it's incredibly rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future. Once again, thank you for choosing the Best Western Plus Hotel & Conference Center.Best regards,

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival, this is how we found our sheets
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 22 Jan 2024
Dear Ms. Valerie,We sincerely apologize for the inconvenience you experienced upon your arrival regarding the dirty sheets. This is not reflective of our usual standards, and we understand the impact it had on your stay.Please know that we take your feedback seriously, and we will be investigating this matter thoroughly to ensure such issues are addressed and prevented in the future. Clean and well-maintained accommodations are a top priority for us, and we regret falling short during your visit.If there's anything specific you would like to share or discuss further, please feel free to reach out. We appreciate your understanding and the opportunity to rectify this situation.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more positive experience.Best regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made me feel right home away from home. I truly appreciated that. Thank you all so so much.
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 19 Jan 2024
Dear Mr. Robert,Thank you so much for taking the time to share your kind words about your recent stay with us. We're thrilled to hear that our staff made you feel right at home away from home. Providing a welcoming and comfortable experience for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We greatly value your appreciation and thank you for acknowledging the efforts of our team. Your positive feedback serves as motivation for all of us to continue delivering exceptional service.We hope to have the pleasure of hosting you again in the future.Once again, thank you for choosing us, and we look forward to welcoming you back.Warm regards,

8/10 Good

Chadonne

Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on 19 Jan 2024
Dear Ms. Chadonne,Thank you for taking the time to share your feedback and for giving us a rating of 4 out of 5. We truly appreciate your input as it helps us understand how we can better meet the expectations of our valued guests.We're pleased to hear that your overall experience was positive. However, if there were specific areas where we could improve and earn that extra star in your review, we would love to know more. Your insights are invaluable in our continuous efforts to enhance the quality of our services.We're committed to making every guest's stay as enjoyable as possible, and your feedback is instrumental in that process.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back for an even more exceptional experience.Best regards,

6/10 Okay

Mark

Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 17 Jan 2024
Dear Mr. Mark,Thank you for sharing your feedback with us. We appreciate you taking the time to provide your thoughts on your recent stay.We noticed your rating of 3 out of 5, and we would love to learn more about your experience to better understand how we can improve. Your satisfaction is important to us, and your insights are invaluable in helping us enhance our services.If there are specific areas or aspects of your stay that you'd like to highlight or discuss further, please feel free to reach out. We are committed to delivering a great experience for our guests, and your feedback is instrumental in achieving that goal.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

4/10 Poor

Ashley

Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 17 Jan 2024
Dear Ms. Ashley,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations, and we appreciate your honesty.We take guest feedback seriously, and we would love the opportunity to understand more about the specific issues you encountered to address and improve upon them. Your satisfaction is our priority, and we're committed to making necessary improvements based on your input.If you'd be willing to provide more details about your stay, we would greatly appreciate it. Your insights are invaluable, and we hope to have the chance to exceed your expectations during any future visits.Thank you for your feedback, and we hope to welcome you back for a more positive experience.Best regards,

8/10 Good

Nykiesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday night check-in.
My stay was great once we got setteled. The drunk people in the lobby from whatever events that were taking place had me a little concerned at first. However the security staff on duty, kept the situation calm and respectful with a peacefule ending.
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 15 Jan 2024
Dear Ms. Nykiesha,Thank you for sharing your feedback with us, and we're delighted to hear that your stay turned out to be great once you got settled. We sincerely appreciate your understanding and patience regarding the situation in the lobby.We apologize for any initial concerns caused by the presence of intoxicated individuals from events taking place at the hotel. However, we are thrilled to hear that our security staff was able to handle the situation effectively, maintaining a calm and respectful environment with a peaceful resolution.Your safety and comfort are our top priorities, and we are grateful for your positive acknowledgment of our security team's efforts. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another excellent experience in the future.Best regards,

8/10 Good

Maria

Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on 30 Jan 2024
Dear Ms. Maria,Thank you for taking the time to provide your feedback and rating. We appreciate your input and are pleased to see that your overall experience was positive with a rating of 4 out of 5.Your feedback helps us enhance our services and ensure we continue to meet and exceed our guests' expectations.We look forward to the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on 8 Jan 2024
Dear Ms. Linda,Thank you for choosing to stay with us and for taking the time to leave a 5-star review! We're thrilled to hear about your positive experience during your stay.Your feedback means a lot to us and serves as great encouragement for our team. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

shannon

Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on 31 Jan 2024
Dear Ms. ShannonThank you so much for taking the time to share your feedback with us on our guest survey. We are thrilled to see that you gave us a perfect score of 10 out of 10!Your satisfaction is our top priority, and we're delighted to hear that your experience met or exceeded your expectations. We appreciate your feedback and the opportunity to serve you. We look forward to welcoming you back for another outstanding stay.Warm regards,

10/10 Excellent

shannon

Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on 31 Jan 2024
Dear Ms. Shannon,Thank you so much for taking the time to share your feedback with us on our guest survey. We are thrilled to see that you gave us a perfect score of 10 out of 10!Your satisfaction is our top priority, and we're delighted to hear that your experience met or exceeded your expectations. We appreciate your feedback and the opportunity to serve you. We look forward to welcoming you back for another outstanding stay.Warm regards,

10/10 Excellent

BRITT

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels in Baltimore.
Stayed 2 nights in Dec 2023
Response from Iryna Galushko, Executive Assistant on 2 Jan 2024
Dear Mr. Britt,Thank you for taking the time to rate your experience at Best Western Plus Hotel & Conference Center with a perfect 5 out of 5! Your positive rating means a lot to us.We greatly appreciate your support and hope to welcome you back for another fantastic stay. We're here to ensure your next stay is just as wonderful as this one.Once again, thank you for choosing us. We look forward to hosting you again soon!Best regards,

4/10 Poor

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on 2 Jan 2024
Dear Mr. Chris,Thank you for sharing your recent experience at our establishment. Your feedback is invaluable, and we appreciate you taking the time to provide your insights.I'm sorry to hear that your stay fell short of your expectations, and I apologize for any inconvenience caused. Your review has been carefully reviewed, and we take your score seriously as we continuously strive to enhance our guest experience.We regret that your experience with us was not reflective of the high standards we aim to maintain. We hope to have the opportunity to regain your trust during a future visit. Thank you once again for your review. We value your patronage and hope to welcome you back for a more enjoyable stay that aligns with your expectations.Warm regards,