Pet Friendly Hotels & Resorts in Balsfjord from AU$129

"My stay was very good. Location is more than perfect and breakfast is very complete. It can be crowded at 8.30 but you'll always find where to seat. Bedrooms for one have little space for clothes. If they would correct that, it would be a ten for me"

"The perfect location "

"Shower was cold water. Room very small. Clogged bathroom drain. Very bad"

"Friendly staff. Great location!"

"The management. We checked in all went well and when we got to the bedroom we noticed the safe was locked so I called front desk to report it and they said someone will come in about 20-30 minutes. I said ok. No one came and after 30 min I called again and got same response after the 3rd time they said they are busy and only the front desk staff can come. We had to go out so we took our valuables. Came back around 6 pm over 3 hours after we reported it and someone was in our room sorting it. Next day we went out for the afternoon and returned back around 4:30 and found the safe open with all our valuables in a plastic bag. Called reception and they said they sent someone to unlock the safe as it was reported the previous day by the customer who checked out they they could not unlock it. I told her why did they enter the room when we were not in . She had not explanation and said the manager had left for the day and I can speak to him in the morning. I was shocked. I raised an issue with the manager the next morning and he said he was sorry they had new staff so not trained or something like this. I asked what they will do to compensate for my stress? He said he will add points to my membership!!! Do I really want to stay again in a Radisson?? I suggested they pay for us to get a taxi to the airport and he just shrugged. Very sad as the Hotel was otherwise good breakfast and facilities great location. Same the management is not good. "

"From the moment we arrived we were a bit thrown off. The lobby was full of guests waiting to check in but the desk clerk would not process anyone before 3pm, even though rooms were obviously ready. So we waited in a long queue, with only one person working, to finally get checked in. This is not how you want to start your stay, especially after a long day of travel. We were in Tromso celebrating my husband's birthday so I opted for a room upgrade at a cost of an extra $220 for 3 nights, bringing our grand total to $1320. To say the room was not worth that price is an understatement. Small, dingy, ourdated and unclean. We had a small balcony, but it was covered in snow, so were tracking snow in and out of the room. Also, I had advised we were coming for a special occasion and the hotel offered no gesture, which is surprising and disappointing. The hotel offered meals which is convenient for some guests. The breakfast seemed reasonable but the dinner was a sad affair. On our last night, they served chicken egg rolls as a main course. There was a roof top jacuzzi but, not only did you have to reserve time in 30 minute blocks, you had to pay for it! When we checked out, I expressed my disappointment and also showed photos of the room's poor condition. The staff person refunded me $60. What an insult! If you can find alternate accommodations in Tromso, take it. "

"We booked here because some family members stayed 9 years ago and loved it, so we weren't as careful with checking reviews as we would normally be. The resort is very far from 4*. The apartments are tired and basic. The soft furnishings (sofa, cushions and blanket) in the living room are dirty and smelly. The bedrooms are tiny, with just beds and no other furniture, not even a bedside table. The shower cubicles are cheap plastic. The only great thing is the view over the fjord. If the weather is good then I'm sure it's a fantastic place to see the Northern Lights but if it's cloudy, as it was during our visit, then you won't see anything and you're stuck in one location. The activities are run by a separate company and the staff are lovely but completely untrained. We booked a trappers experience day, where we were meant to learn about local flora and fauna, and how to make a fire. In reality, it was just a snowshoe hike, which was gorgeous and fun but not what we thought we were getting. Our guide had only been at the resort for a few weeks and had been given minimal training, so didn't know the area very well (not his fault, he was doing his best). We also found out that some of the activities staff live in tiny near the dog yard in extremely basic conditions. There was actually a fire while we were there - likely caused by unsafe electrics (no injuries thankfully). The sauna was also not working properly. On the plus side, the hotel staff were friendly. "