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Reviews of Grand Tjokro Balikpapan

4 out of 5
Grand Tjokro Balikpapan
Jl. Marsma Iswahyudi No.21, Balikpapan Selatan, Kel.Sepinggan Raya, Balikpapan, Kalimantan Timur

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 32 reviews" "
Rating 8 - Good. 21 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl

Disliked: Cleanliness, amenities, property conditions & facilities
It was a one night layover between flights but I booked the hotel because it is close to the airport and advertised room service from an advertised restaurant and bar. After travelling for most of the day I was looking forward to a nice dinner and a glass of wine, but there was no bar as noted in the listing. The front desk was also not able to provide converter plug to accommodate my electrical devices, decovered there were no towels in my room after I had already showered, and at midnight, there was a knocking on my door enough to wake me up, when I opened the door the gentleman handed me a towel. I was so over this hotel by that point I just took it and closed the door and went back to bed to sleep before my flight the next morning. Really felt the room was not cleaned before I got there, bedding seemed okay but the carpet was not vacuumed and the bathroom counter was not cleaned. These were just the really obvious things.
Stayed 1 night in Apr 2024

8/10 Good

Larry P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Transit Hotel
The hotel is very close to the airport which makes it a good option as a transit hotel. The room was clean and the breakfast was pretty good. The front desk staff was polite and helpful.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable modern hotel, very close to airport. Staff are very helpful.
Stayed 1 night in Jun 2019

8/10 Good

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Tjokro is professionally handling customer request prior to check-in. They follow up the request from airport pick up and drop service, re-confirm room request and breakfast box. Keep it up good service
Stayed 1 night in Apr 2019

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel. The staff went put of their way to help me. The room was clean and modern. Absolutely no complaints about any issue. Very close to the airport and they have a bus to take you back to the airport during the mornings. $7.00 via taxi.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

The Hotel was what I was expecting from the pichures it was clean and tidy and the buffet had plenty of choices for a good simple breakfast to start the day the service of the staff was very good can speak English to a extent and are friendly and fast aswell always willing to help with a smile I would recommend them
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short stay, but the hotel is overall good and Close to the airport
Stayed 1 night in Dec 2018

10/10 Excellent

Tom, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was very nice, and our room was well appointed. Also, the breakfast offering was extensive and quite good!
Stayed 1 night in Aug 2018

8/10 Good

Abd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2018

8/10 Good

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel

10/10 Excellent

Bersatu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Puji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Jeffrey

Disliked: Cleanliness
Poor cleaning service
Checked in late night. Too tired to check the room. I believe have requested non smoking room. But when woke up in the morning I found cigarette butts in the room from previous guest. Report to the front desk but the officer just wrote it down and didn't show any prompt response
Stayed 1 night in Jan 2018

6/10 Okay

Handi

The room so small.
Stayed 1 night in Oct 2017

8/10 Good

Oman

Liked: Staff & service, property conditions & facilities, room comfort
Hotel aminities
Over all is GOOD , more varian menu for breakfast and taste is Good .

8/10 Good

Oman

Liked: Staff & service, property conditions & facilities, room comfort
I think for all Good , breakfast, room is comfort. Only one, when i stay in first day i get Twin bad and for cover pillow small not Good im complain With room service and fast for handle problem solve. What ever all service This hotel very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Content Traveler
The room had a musty smell that seemed to disappear after the air conditioner had run for a while. The room was clean. Breakfast had a wide selection of food, although most was not western in taste.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for transfer
Free transportations to the airport was quite convenient and the service was good.

8/10 Good

destien, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel near Airport
Better than Hakaya Hotel at Sepinggan Airport...They also have free airport transfer for return

8/10 Good

Ardy, bogor

Liked: Cleanliness, staff & service, property conditions & facilities
great location
meetings at the airport, hotel location is great, walking distance to airport

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy!
New & nice hotel, but I couldn't get wifi connection in my room. And on the last day of my stay the water came out very dirty & I was disappointed as hotel didnot react immediately, we called 3 times & they took action after we came down to the front desk. Anyway, hotel's condition is very nice & comfy.

8/10 Good

Peter

Sehr schönes Hotel mit perfektem Service.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Waiting for ordered drinks and food took about 1,5 hours. First dish on the table after 40 minutes. Last dish after 1,5 hours. Not what you call a familydinner.. No one approaching for an explanantion. When I mentioned it myself there was a soft sort of excuse. Rooms so so. Not 4 star experience. I will not visit again.
Stayed 1 night in Jul 2022
Response from Sutan.P.Lubis on 8 Aug 2022
Dear Mr. Schalkwijk Ramon, Warmest Greetings from Grand Tjokro Balikpapan, Thank you for trusting choosing Grand Tjokro Balikpapan as your accommodation accommodation during your activities and for taking the time to share your experiences on Hotels.com Review. We apologize for the inconvenience and this will be our focus going forward. We hope to welcome back to our hotel soon. Thank you. Sincerely, Management of Grand Tjokro Balikpapan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Didi, Samarinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pemandangan runway Bandara cukup menarik anak-anak dan fasilitas kolam renang yg cocok untuk anak-anak.

10/10 Excellent

Vladimir, Россия

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Замечательный отель. Жаль, что удалось оставаться в нем непродолжительное время.

8/10 Good

Didi, Samarinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg bagus utk liburan keluarga dengan kolam renang yg cocok utk anak dan view kamar ke runway bandara Sepinggan.

8/10 Good

Tsuton, 千葉県

Liked: Cleanliness, room comfort
空港から降りてタクシーで5分の静かなホテル。
日本のビジネスホテルを2割ほど大きくした部屋。値段は、半分。設備や内装は綺麗。食事する場所は広くてよい。