Luxury Hotels & Resorts in Balapitiya from AU$92

"Overpriced for what you get, quality of the upkeep and maintenance is lacking "

"Check in time 2pm up to 3.30pm room not ready after I arrived they said cleaner clean the room. Checked in floor and bathrooms are wet. And lift out of service use the stairs all the time. No responsible for anything. When checked out time the keep asking what time going to check out. Resultant and bars are expensive "

"The bedsheets and mattress were wet and some moist smell was coming. One half of the bathroom sliding door was broken. The beds are very small for twin beds’ size. There was no proper process/queue for check-in. It was not managed properly and anyone was coming in between and was checking in. The hotel seems to be overcrowded. The beach was not accessible. There were stones and fisherman boats were there which made the water smell oily and bad. The only good thing in hotel was swimming pool and food. I tried calling reception to get my room upgraded or changed but the number call was transferred and disconnected eventually. Not sure how it is rated as 5 star. Overall we had a really bad experience, not at all worth the money we spent. "