Balai Beach Tours and Activities

Hotel property is great (even though it’s not in the beach , and there is a great view from the pool deck. Our issue is more about our booking. Initially we booked two rooms but after coming to the hotel we saw that we actually booked a room and a two bedroom studio. We told the hotel and Expedia that we want to move to the studio and vacate the room. The hotel staff actually told us to do that but the hotel and Expedia refused to refund the room we did not use so we ended up spending $1200 extra for room we did not use. Hotel gave use a 10% discount for our last day.

Incredible property, beautiful rooms, great location (very close to shops, restaurants, and nightlife, and immediately next door to one of the best restaurants I’ve ever experiences: L’Essenza Bistrot. Love this place and will return.