Balagolla Holidays from AU$1,454

The room was excellent clean and tidy, but our room was just above the dining/ restaurant area they had loud music on from 7am which woke us up, the location is super with great views, we wanted to try catch of the day (fish) meal. Waiter told us it will take 25min but took an hour, but wasn't sure if it was fresh or frozen, lovely staff, and good location with great views.

The location is excellent, though the access roads are a bit challenging due to the property being situated high in the mountains. The staff were very friendly and helpful, including the restaurant staff, who were great, welcoming, and very attentive. Breakfast options were somewhat limited, but still decent. The swimming pool is in a beautiful location.

The hallmark of the hotel is the staff. Amazing friendliness, very accommodative and made us feel very much at home. Hotel overall was convenient and did justice to our stay. Check in was delayed for at least 45 minutes. It didn’t appear to be busy at the reception. Restaurant: Dinner was quite good with a well planned menu. Much variety and on point when it came to taste. Desserts could be better as seemed to be in the same spectrum. Breakfast could have been better on quality. Rooms were good sized, beds with average comfort. TV remote did not work but didn't really use it. Bathroom was well equipped. Showers with good pressure and wonderful hot water. Could have better utility for hanging towels and hooks for cloth storage. Would like to come back and enjoy the hospitality again.

The staff in the dinning are more focused to the foreigners than local, we pay the same rate as them and have the less respect we get, that's not what we expect. We had to talk to the staff at the

The older building has slight smell of damp. The new building is fresh and clean.