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Reviews of Lake Palace Hotel

4 out of 5
Lake Palace Hotel
63 A, Zahid Halilov Street, Baku

Reviews

6.6
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Serafima V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 2 nights in Aug 2023
Response from Eddy on 10 Sept 2023
Appreciate for your feedback.

8/10 Good

Tawfik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Workers in the hotel are friendly and polite
Stayed 4 nights in Feb 2023
Response from Eddy on 24 Feb 2023
Dear Guest,Appreciate for your valuable feedback.

2/10 Terrible

khosrow

Stayed 2 nights in Oct 2019
Response from Eddy on 21 Sept 2022
We’ll try our best.

8/10 Good

muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good experience for me the hotel is very nice staff cooperative and good clean ness
Stayed 5 nights in Oct 2019
Response from Eddy on 21 Sept 2022
Dear GuestBig thanks for your kind words.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the room, friendly staffs, and very good view. The present of the lake and vicinity of the breakfast room to the lake shore were remarkable items about this hotel.
Stayed 4 nights in Sep 2019
Response from Eddy on 21 Sept 2022
Dear GuestWe do big appreciate for your review.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019
Response from Eddy on 21 Sept 2022
Dear GuestWe are sorry to see low rate. Next time we will try do our best

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Is not realy good hotel is not ben 5 stars hotel im sory
Stayed 7 nights in Dec 2018
Response from Eddy on 21 Sept 2022
We are sorry for bad experience. Next time we will do our best.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Lake Palace Hotel
Everything had a fabulous stay at Lake Palace Hotel. It started with check in, we were upgraded to a suite for our stay. The staff were very good at organising taxis for us when we wanted to go out. There is a good supermarket just across a lane from the hotel. Each afternoon I would order a pot of hot water to make myself a cup of tea. There wasn't any extra charges for this. The hotel is a short taxi ride to the old city. Our room over looked the lake.
Stayed 4 nights in Jul 2018
Response from Reservation Manager, Ulviyya M. on 11 Aug 2018
Dear Lynda, Thank you so much for the review! We appreciate it. Hope if you come back to Baku the next time you will choose our hotel. Best regards to you!

8/10 Good

MOHD, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Please add the right photos of room, the photos on the website much better than what i got
Response from Eddy on 21 Sept 2022
Dear GuestWe will do our best for next time.

8/10 Good

Fireguy12321, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
The room was nice and the air conditioning worked perfectly. The only thing I didn't like about the room is that the shower didn't have a shower curtain, so water got all over the floor. The lake at the back of the hotel barely qualifies as a lake, but it's still a nice touch. The free breakfast was standard fare. Nothing impressive, but what does one expect when it's free? When I return to Baku I plan on staying here again.
Response from Eddy on 21 Sept 2022
Dear GuestThank you very much for valuable opinion.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is not as it seems
We stayed there 3 days with my brother...First of all, The hotel was so dirty...its foods in its breakfast werent fresh enough...Secondly, the internet access was horrible...We couldnt reach internet one whole day...Finally, I paid extra however it was written it doesnt matter how many person will stay in a room...I recommend you to find another hotel...
Response from Eddy on 21 Sept 2022
Dear GuestWe are sorry for bad experience. In your next trip we will do our best.

2/10 Terrible

Gábor

Disliked: Staff & service, property conditions & facilities, room comfort
Rubbish hotel
We hate to stay in this property, max 2 szar noisy hotel, breakfast only from 8, poor choice not woth a Penny, it was a FATAL mistake to stay there.
Stayed 3 nights in Oct 2023
Response from Eddy on 24 Oct 2023
Dear Guest,We are sorry to hear that.And thanks for review. Because we will try to fix all negativities.With Regards

8/10 Good

Muslum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Eddy on 21 Sept 2022
Thank dear Guest

10/10 Excellent

ANIL

Stayed 3 nights in Oct 2019
Response from Eddy on 21 Sept 2022
We do appreciate for your score and visit.

2/10 Terrible

ABDULAZIZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
اسوء فندق
تعامل سى خدمات سيئة لا يستحق السكن فيه حتى لو ساعه
Stayed 3 nights in Sep 2019
Response from Eddy on 21 Sept 2022
Dear Guest,We’ll try do our best for next visit.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Wellnessbereich extra Kosten und immer geschlossen Frühstück mangelhaft Rezeption: äußerst freundlich und hilfsbereit
Stayed 4 nights in Jul 2019
Response from Eddy on 21 Sept 2022
Dear Guest,We’ll try do our best for next time.

6/10 Okay

Esmaeel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
ه
التكييف كان حار جدا
Stayed 3 nights in Apr 2019
Response from Eddy on 21 Sept 2022
Dear GuestNow we fixed all. Next time will not be happen same problem.

6/10 Okay

Jörg

Liked: Staff & service
Disliked: Cleanliness
Room was not clean.
The location of the hotel is not bad, it is far from the city center, but for families with children , there is a playground one minute walk from the hotel and a big supermarket across the street. The Wifi connection is great! The staff were very polite. Breakfast was ok. Our room was spacious but unfortunately, the carpet flooring was very dirty. The ceiling of the bathroom had leak stains / water stains.
Stayed 4 nights in Oct 2017
Response from Eddy on 21 Sept 2022
Dear GuestFor improving your review is valuable for us.

8/10 Good

Emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mastercard kredi kartı ile ödeme gerçekleştiremedim. Onun dışında olumsuz herhangi bir gelişme yaşanmadı.
Response from Eddy on 21 Sept 2022
Sayın Emre bey,Şimdi her hangi bir sıkıntı yok. Olumsuz durum için üzgünüz.

6/10 Okay

Morgan

Disliked: Cleanliness
Bien pour un court séjour.
Hotel confortable mais la propreté globale laisse à désirer. Le petit déjeuner inclus est un plus même s'il n'est pas très varié.
Response from Eddy on 21 Sept 2022
Dear GuestWe do big appreciate for your valuable review.

8/10 Good

Anzhelika, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Замечательный отель, но расположен далековато от метро. Персонал отеля очень внимательный и доброжелательный.
Response from Eddy on 21 Sept 2022
Dear GuestWe do big appreciate for your valuable review.

8/10 Good

Marina, Тюмень

Liked: Cleanliness, property conditions & facilities, room comfort
Вместо озера, карьер
Находится в удаленном районе Баку, в криминогенном райончике. До метро далековато минут 20. Автобусная остановка поближе минут 10. Озеро на картинке очень живописное, на самом деле оказался карьер, огорежженный забором и кучами мусора на берегу. Перед поездкой я написала письмо на емаил отеля, где попросила встретить меня в аэропорту и сообщила, что во время пребывания в отеле у меня будет день рождения, в надежде на комплимент от отеля, как заявлено на сайте отеля. На емеил мне ответили, подтвердили что встретят, номер подготовят самый лучший, что ждут не дождутся меня. По приезду в Баку никто меня не встречал, девушка на ресепшн сказала, что письма не получали, в день рождения комплимента я не удостоилась. По вечерам в ресторане отеля проводят свадьбы и юбилеи, музыка играет до поздна. Интерьер отеля и номеров красивый, в стиле легкого арт- деко. Но отель уже немного уставший, особенно ковровое покрытие в номерах. Уборка ежедневная, но не очень качественная (раковина, пол в ванной, унитаз, в шкафу остался мужской свитр от предыдущего постояльца). Халаты, полотенца, тапочки, постельное белье чистое. Воровства не замечено. Завтраки хорошие: овощи, сыры, колбасы, сосиски, яичница, блинчики, йогурт, хлопья, выпечка, творог, оливки, сгущенка, шоколадная паста, цукаты, хлопья, молоко, соки, чай, кофе. Вайфай в номере бесплатный, но несколько дней не работал.
Response from Eddy on 21 Sept 2022
Dear GuestFor improving your review is valuable for us.