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"No cooked breakfast when I was supposed to get an English breakfast "

"Stayed overnight and had prepaid for breakfast. Went down when breakfast opened but there were many students staying and had formed a queue around the dining room. We didn't have time to wait as had to catch a particular ferry. Told receptionist when we checked out and was told "they paid too". Not impressed at customer service."

"Internet was ok"

"Our Dog was welcomed. Very friendly and approachable staff, our room was as expected clean and exactly what we required as being disabled, on the ground floor and a walk in shower. We had no problems getting there, and being there, staff were excellent and attentive, Especially Gavin GM. Dale HM, and Pete the Executive Chef. Other staff were friendly and helpful too. We had a great stay."

"Food and quality of service. "

"Room was fine, staff were great"

"staff friendly and helpful.Food good"

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"Room was very spacious and comfortable. We ate at the hotel every night of our stay, the food was top notch and all the staff were friendly and attentive. Couldn’t ask for better. Highly recommended "