Premium bedding, desk, blackout curtains, iron/ironing board

Reviews of Hampton Inn Auburn

2.5 out of 5
Hampton Inn Auburn
2430 S College St, Auburn, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 847 reviews" "
Rating 8 - Good. 256 out of 847 reviews" "
Rating 6 - Okay. 82 out of 847 reviews" "
Rating 4 - Poor. 33 out of 847 reviews" "
Rating 2 - Terrible. 32 out of 847 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Hi Jessica,Thank you for staying with us at Hampton Auburn. We appreciate you taking the time to rate your stay. We look forward to serving you again.

8/10 Good

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, and glad our room did not face the main road.
Stayed 1 night in Apr 2024
Response from Kim May, Assistant General Manager on 24 Apr 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Kim May, assistant manager on 10 Apr 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Carrington

Liked: Cleanliness, staff & service, property conditions & facilities
Good coffee & waffles
Stayed 1 night in Apr 2024
Response from Kim May ,assistant Manager on 10 Apr 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

6/10 Okay

Danielle

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
My daughter stayed here in route from a medical procedure. The property insisted that her reservation was not valid, even though she shared reservation documentation that it was. I was on the phone with Expedia for nearly an hour while they begged the property to allow her to stay there while I had already paid in advance. There were times where I thought I would lose payment & would have to book my daughter a room elsewhere, but Expedia stuck it out & worked through the issue. Expedia was amazing, while the hotel was not. In the end she was able to stay there. I’m grateful to the hotel & especially grateful to Expedia for that. Please do yourself a favor & do not book third party through this hotel. Otherwise, they were a great place to stay.
Stayed 1 night in Mar 2024
Response from Kim May, Assistant General Manager on 10 Apr 2024
As we all know your time is valuable - we appreciate you taking a moment to let us know about your stay with us here at Hampton Inn - Auburn, AL. Please rest assured that we're taking the feedback you've given to heart and using it as a training and coaching tool. I hope that you'll give us another opportunity to give you the excellent service that you - and all our guests deserve when they visit us. Again, my sincerest apologies to you and I ensure you all the issues you reported have been corrected for not only yours, but for all our valued members' quality of comfort while staying with us. Thank you and have a good day.

10/10 Excellent

April, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
I love finding hotels that are pet friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Hi April,Thank you for taking the time to leave us your feedback regarding your most recent stay. We are happy that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very convenient stop for us. The breakfast was great. The only comment is that the carpet was wet around the A/C. We mentioned it to housekeeping and hope it is attended to for the next guests.
Stayed 1 night in Mar 2024
Response from Kim May, Assistant General Manager on 26 Mar 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 10 out of 10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

James

Travelled with family
Great and quick service at check in. Clean and quiet room. And even provided everyone in our group complementary waters at check out.
Stayed 1 night in Mar 2024
Response from Kim May, Assistant General Manager on 26 Mar 2024
As we all know your time is valuable - we appreciate you taking a moment to let us know about your stay with us here at Hampton Inn - Auburn, AL. Please rest assured that we're taking the feedback you've given to heart and using it as a training and coaching tool. I hope that you'll give us another opportunity to give you the excellent service that you - and all our guests deserve when they visit us. Again, my sincerest apologies to you and I ensure you all the issues you reported have been corrected for not only yours, but for all our valued members' quality of comfort while staying with us. Thank you and have a good day.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim May, Assistant General Manager on 26 Mar 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Edward

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Kim May, Assistant General Manager on 26 Mar 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 10 out of 10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
I liked most everything except one set of elevators were out of service and that was a little inconvenient. Did not like that there was no free WiFi unless you were a rewards member. I liked the breakfast. It had an excellent choice of food.
Stayed 1 night in Jan 2024
Response from Kim May. Assistant General Manager on 16 Jan 2024
s we all know your time is valuable - we appreciate you taking a moment to let us know about your stay with us here at Hampton Inn - Auburn, AL. Please rest assured that we're taking the feedback you've given to heart and using it as a training and coaching tool. I hope that you'll give us another opportunity to give you the excellent service that you - and all our guests deserve when they visit us. Again, my sincerest apologies to you and I ensure you all the issues you reported have been corrected for not only yours, but for all our valued members' quality of comfort while staying with us. Thank you and have a good day.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Hi Colleen,Thank you for staying with us at Hampton Inn Auburn. We appreciate you taking the time to rate your stay with us. We look forward to serving you again.

8/10 Good

Danielle

Stayed 2 nights in Jan 2024
Response from Kim May Assistant General Manager on 4 Feb 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and comfortable. Breakfast was fine. Check in and Check out were easy. We would stay again.
Stayed 1 night in Jan 2024
Response from Kimberly May, Assistant General Manager on 15 Jan 2024
Thank you for choosing to stay at our hotel and for your fantastic rating of 8/10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kim May, Assistant General Manager on 25 Dec 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 8/10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were clean and breakfast was delicious. Would definitely recommend.
Stayed 2 nights in Oct 2023
Response from Kimberly May, Assistant General Manager on 25 Dec 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Meg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kim May, Assistant General Manager on 25 Dec 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 10 out of 10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Emily

Other than Iron Bowl weekend, you get what you pay for.
Stayed 2 nights in Nov 2023
Response from Kim May , Assistant General Manager on 25 Dec 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Auburn stadium, clean , nice , and a nice breakfast.
Stayed 1 night in Nov 2023
Response from Kimberly May, Assistant General Manager on 24 Nov 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

4/10 Poor

Michelle, Dunnellon

Disliked: Amenities
Rude overnight front desk employee. Breakfast ran out before 9:30 and the attendant just stopped refilling stuff, and stated they don't have anymore. How can you not have enough breakfast for your guest. And have ugly
Stayed 1 night in Nov 2023
Response from Kim May, Assistant General Manager on 20 Nov 2023
As we all know your time is valuable - we appreciate you taking a moment to let us know about your stay with us here at Hampton Inn - Auburn, AL. Please rest assured that we're taking the feedback you've given to heart and using it as a training and coaching tool. I hope that you'll give us another opportunity to give you the excellent service that you - and all our guests deserve when they visit us. Again, my sincerest apologies to you and I ensure you all the issues you reported have been corrected for not only yours, but for all our valued members' quality of comfort while staying with us. Thank you and have a good day.

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Kim May, Assistant General Manager on 25 Dec 2023
As we all know your time is valuable - we appreciate you taking a moment to let us know about your stay with us here at Hampton Inn - Auburn, AL. Please rest assured that we're taking the feedback you've given to heart and using it as a training and coaching tool. I hope that you'll give us another opportunity to give you the excellent service that you - and all our guests deserve when they visit us. Again, my sincerest apologies to you and I ensure you all the issues you reported have been corrected for not only yours, but for all our valued members' quality of comfort while staying with us. Thank you and have a good day.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kimberly May, Assistant General Manager on 24 Nov 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 10/10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Carolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable, pleasant, and well-appointed. No complaints. I would stay there again and look for Hampton Inns in other towns.
Stayed 2 nights in Nov 2023
Response from Kimberly May, Assistant General Manager on 15 Nov 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from Kimberly May, Assistant General Manager on 25 Dec 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Alisson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right off a very busy road, so we could hear the traffic all night long as I forgot to ask for a room facing the back of the hotel instead of the room. We only stayed one night so it was fine. Loved that it was close Auburn University, so we could easily go and come back for breakfast after warm-ups.
Stayed 1 night in Nov 2023
Response from Kim May, Assistant General Manager on 13 Nov 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. I do apologize for hearing the cars all night. I will address this with my management team if there is something we can do fix that issue. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

PTG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberly May, Assistant General Manager on 3 Nov 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 10/10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

Romy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimberly May, Assistant General Manager on 30 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Very safe and easy to locate off I-85. Know how to exit the hotel parking lot at the light.
Stayed 1 night in Oct 2023
Response from Kim May, Assistant General Manager on 27 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

David

Travelled with family
This location is very clean and easy to locate.
Stayed 1 night in Oct 2023
Response from Kim May, assistant general manager on 25 Oct 2023
hank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Bathroom was not clean. Hair on the floor, countertops, and drawers. Other than this it was nice.
Stayed 2 nights in Oct 2023
Response from Kimberly May, Assistant General Manager on 23 Oct 2023
We appreciate your time in letting us know about your stay with us here at Hampton Inn in Auburn, AL. We hope that when you come back to the Auburn, AL area. I do apologize about the dirty room. I know how frustrating to expect a clean room, and not meet the expectations. I will address these issue with management. Again, we thank you for letting us know about your stay with us and hope you'll come back to visit again. Have a good night. Again, I do apologize for the inconvenience.

10/10 Excellent

Brian

Stayed 2 nights in Oct 2023
Response from Kim May, Assistant General Manager on 13 Nov 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a safe place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Charlotte, Texarkana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for Tuskegee homecoming. It was quiet and clean. We will be staying here again.
Stayed 2 nights in Oct 2023
Response from Kimberly May, Assistant General Manager on 20 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy
Stayed 3 nights in Oct 2023
Response from Kimberly May, Assistant General Manager on 20 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimberly May, Assistant General Manager on 20 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
The property was old and the price was about quadruple of the normal rate due to the team Auburn was playing. If you’re going to charge that price the facility should be worth it.
Stayed 2 nights in Sep 2023
Response from ZHW on 11 Oct 2023
Thank you for sharing your feedback with us. We understand that prices can significantly rise during game weekends in Auburn, and we appreciate your patience during such high-demand times. We regret that your experience did not fully meet your expectations. Guest satisfaction is of utmost importance, and we continuously strive to improve our services. Your comments will be taken into consideration as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Luke

Travelled with partner
Tiny toilets
Stayed 2 nights in Oct 2023
Response from ZHW on 11 Oct 2023
Thank you for your review. We appreciate your feedback, and we're sorry to hear that the size of our toilets did not meet your expectations. We take guest comments seriously and will certainly take this into consideration as we continually work to improve our guest experience. We hope you'll consider staying with us again in the future, and please don't hesitate to reach out if there's anything specific you'd like us to address during your next visit. Your comfort is important to us.

8/10 Good

Scott

Stayed 3 nights in Oct 2023
Response from Kimberly May, Assistant General manager on 28 Oct 2023
hank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

6/10 Okay

james

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our air conditioning controls did not work. Front desk no help and seldom staffed. Breakfast selections excellent.
Stayed 1 night in Oct 2023
Response from ZHW on 11 Oct 2023
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast selections. However, we apologize for the inconvenience you experienced with the air conditioning and the service at the front desk. Your comments will be shared with our team to address these issues and ensure improvements are made. We appreciate your input, and we hope you'll give us another chance to provide you with an even better stay in the future. Your comfort and satisfaction are important to us.

10/10 Excellent

Wells

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and quick access to Interstate. Removed enough that remained quiet on a busy game day weekend
Stayed 2 nights in Sep 2023
Response from Kimberly May, Assistant General Manager on 2 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Kimberly May, Assistant General Manager on 13 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Brian

Stayed 2 nights in Sep 2023
Response from Kimberly May, Assistant General Manager on 19 Sept 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 10 out of 10! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

Jodi

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Kimberly May, Assistant General Manager on 19 Sept 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

Melanie

Travelled with partner
Great service and staff! Clean hotel but 318 bed frame is breaking:)
Stayed 3 nights in Sep 2023
Response from Kimberly May, Assistant general manager on 19 Sept 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. I do apologize about the bed frame. I can assure you, I'm having my maintence team to look at it. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

8/10 Good

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing birthday trip for late wife in Tuskegee
The stay was perfect in terms of relaxation. I needed to rest from my previous stays at Hampton in Gaithersburg, MD and a trip from Monroe, NJ the day before.
Stayed 1 night in Sep 2023
Response from Kimberly May, Assistant General Manager on 14 Sept 2023
Thank you for choosing our hotel for your recent stay, and for taking the time to leave amazing 8/10 rating. We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. We are delighted that the front desk provided you with helpful and pleasant service. Our team takes pride in delivering exceptional customer service, and it is rewarding to know that the front desk made a positive impact on your stay. We will be sure to pass along your compliments. We are delighted to know that her efforts made a positive impact on your experience. Your satisfaction is our utmost priority, and we are grateful for your recognition of our efforts. Thank you for choosing our hotel, and we look forward to serving you again in the future.

8/10 Good

Wayne

Stayed 2 nights in Sep 2023
Response from Kimberly May, Assistant General Manager on 2 Oct 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 4/5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

2/10 Terrible

Souheila, Knoxville

Travelled with family
Never received the king room I paid for, manager was there and did nothing to remedy the situation. Breakfast was awful and lacking . For the $&$&& I paid I would say steer away.
Stayed 1 night in Sep 2023
Response from Kimberly May, Assistant General manager on 13 Sept 2023
As we all know your time is valuable - we appreciate you taking a moment to let us know about your stay with us here at Hampton Inn - Auburn, AL. Please rest assured that we're taking the feedback you've given to heart and using it as a training and coaching tool. I hope that you'll give us another opportunity to give you the excellent service that you - and all our guests deserve when they visit us.Again, my sincerest apologies to you and I ensure you all the issues you reported have been corrected for not only yours, but for all our valued members' quality of comfort while staying with us. Thank you and have a good day.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kimberly May, Assistant General Manager on 5 Sept 2023
Thank you for choosing our hotel for your recent stay, and for taking the time to leave amazing 8/10 rating. We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. We are delighted that the front desk provided you with helpful and pleasant service. Our team takes pride in delivering exceptional customer service, and it is rewarding to know that the front desk made a positive impact on your stay. We will be sure to pass along your compliments. We are delighted to know that her efforts made a positive impact on your experience. Your satisfaction is our utmost priority, and we are grateful for your recognition of our efforts. Thank you for choosing our hotel, and we look forward to serving you again in the future.

8/10 Good

Delvin

Liked: Staff & service, property conditions & facilities, room comfort
Not bad
It was a good stay. The room…I could tell it hadn’t really been vacuumed or cleaned well before we came. Staff was respectful and polite.
Stayed 3 nights in Aug 2023
Response from Kimberly May, Assistant General Manager on 4 Sept 2023
We appreciate your time in letting us know about your stay with us here at Hampton Inn in Auburn, AL. We hope that when you come back to the Auburn, AL area - that you'll be here with us long enough to enjoy all the added amenities that make us truly unique to the market. I do apologize about the dirty room. I know how frustrating to expect a clean room, and not meet the expectations. I will address these issue with management. Again, we thank you for letting us know about your stay with us and hope you'll come back to visit again. Have a good night. Again, I do apologize for the inconvenience.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kimberly May, Assistant General Manager on 3 Sept 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Kimberly May, Assistant General Manager on 13 Aug 2023
Thank you for choosing to stay at our hotel and for your fantastic rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. Your positive feedback means a lot to us, and we're glad that our hotel provided a wonderful place for you to stay. It is our goal to ensure that our guests have a comfortable and enjoyable experience, and we are delighted to know that we succeeded in doing so for you. We truly appreciate your recommendation, and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can assist you with, please feel free to reach out to us directly. Thank you once again for choosing our hotel. We are honored to have had the opportunity to serve you, and we can't wait to create more memorable experiences for you during your next visit.