Exterior

Reviews of Hampton Inn Asheville-Tunnel Rd.

2.5 out of 5
Hampton Inn Asheville-Tunnel Rd.
204 Tunnel Rd, Asheville, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My rooms was dirty, we found a lot a hair from other guest in bathroom and room when we arrived
Stayed 2 nights in May 2024
Response from Buddy on 23 May 2024
Dear NancyWe would like to thank you for choosing to stay with us.We sincerely apologize that you found your room dirty. I will be sharing your comments and concerns with our executive housekeeper.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn was very clean and well decorated w/ a "contemporary " look and fresh looking walls, fixtures, carpet and bedding. Very comfortable bed! Nice room darkening features. Although we were on the first floor, it was quiet the first night of our stay. However, the second night we were abruptly woken up by the guests next door to us "slamming" doors shut, laughing and talking loudly. After about 15 minutes I called the front desk and someone did come and ask them to lower their voices. There just didn't seem to be much buffering between rooms and that was disappointing. Decent breakfast, and friendly staff. Nice outdoor fire pit good for evening relaxation.
Stayed 2 nights in May 2024
Response from Buddy on 20 May 2024
Dear SusanWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our newly renovated property. We do apologize for the noise complaint. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great overnight stay. The Hampton never disappoints.
Stayed 1 night in May 2024
Response from Buddy on 19 May 2024
Dear Beth,We would like to thank you for choosing to stay with us.We are thrilled that you had a great overnight stay and that the Hampton Inn never disappoints you.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Karen, covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly service, and clean rooms. We would stay again .
Stayed 1 night in Apr 2024
Response from Buddy on 20 May 2024
Dear KarenWe would like to thank you for choosing to stay with us. We are thrilled that our staff and our newly renovated hotel meet up to your expectations.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and comfortable bed.
Stayed 1 night in May 2024
Response from Buddy on 14 May 2024
Dear KathyWe would like to thank you for choosing to stay with us.We are thrilled that you found our newly renovated facility comfortable and clean.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Front desk staff and management helpful directions to local places to visit. No service to room for towels and emptying trash. Piles of trash and reused wash cloths/hand towels for the stay.
Stayed 2 nights in May 2024
Response from Buddy on 14 May 2024
Dear DonnaWe would like to thank you for choosing to stay with us. We sincerely apologize that you didn't received housekeeping during your stay. We thank you for your kind comments of our staff.Again, thank you for being our guest and we look forward to seeing you again in the future.Elbert L Taylor JrGuest Service Manger

8/10 Good

Ray

Very clean and nice hotel,
Stayed 3 nights in Apr 2024
Response from Buddy on 3 May 2024
Dear RayWe would like to thank you for being our guest. We are thrilled that you enjoyed our newly renovated hotel.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Kristilynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel was awesome! Breakfast was great. Room was really nice and everything was clean. Hot tub was great and outside fire was cool.
Stayed 2 nights in Apr 2024
Response from Buddy on 1 May 2024
Dear KristilynnWe would like to thank you for choosing to stay with us.We are thrilled that Daniel delivered excellent customer service. Also, it thrills us to see you enjoyed breakfast, our newly renovate rooms and our hot tub and fire pit. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, from the front desk to housekeeping were wonderful. Very friendly and responsive! The hotel itself was very clean and in a safe area.
Stayed 1 night in Apr 2024
Response from Buddy on 1 May 2024
Dear CindyWe would like to thank you for choosing to stay with us.We are thrilled that our front desk and housekeeping delivered the customer service that you deserved.Again, thank you for being our guest and we look forward to seeing you in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Buddy on 1 May 2024
Dear ShelbyWe would like to thank you for choosing to stay with us.We are thrilled that you rated us a 5 out of 5. Our team strives to give excellent customer service and with this score we know as a team we succeeded.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor jrGuest Service Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Buddy on 1 May 2024
Dear DanielWe would like to thank you for choosing to stay with us.We are thrilled that you rated us a 5 out of 5. Our team strives to give excellent customer service and with this score we as a team know we succeeded.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Buddy on 29 Apr 2024
Dear MatthewWe would like to thank you for choosing to stay with us.We are thrilled to see you gave us a 5 out of 5. Our team strives to give excellent customer service and with your rating we know we succeeded. Again, thank you for being our guest and we look forward to seeing you in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2024
Response from Buddy on 17 May 2024
Dear Matthew,We would like to thank you for choosing to stay with us.We are thrilled to see that you gave us a 5 out of 5. Our team strives to give excellent customer service and when you give us a 5, we know that we succeeded during your stay. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was rattling. Pipes from showers in the building were loud.
Stayed 1 night in Apr 2024
Response from Buddy on 20 Apr 2024
Dear JamesWe would like to thank you for choosing to stay with us.We sincerely apologize that your room A/C rattles and your pipes from the shower are loud. We will share your information with our Chief Engineer to we can fix these issues.Again. thank you for being our guest and we hope you have a great time while visiting Asheville.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Buddy on 18 Apr 2024
Dear CaseyWe would like to thank you for choosing to stay with us. We are thrilled to see you are enjoying your stay with us. If our team can be of any assistance, please don't hesitate to ask us for anything you might need. Elbert L Taylor JrGuest Service Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Buddy on 18 Apr 2024
Dear MatthewWe would like to thank you for choosing to stay with us.We are thrilled to see you are enjoying you stay. If our team can be of any assistance to you during the remainder of your stay, please don't hesitate to let us know.Again, thank you for being our guest and we hope you enjoy the remainder of your stay with usElbert L Taylor JrGuest Service Manager

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Apr 2024
Response from Buddy on 12 Apr 2024
Dear PhillipWe would like to thank you for choosing to stay with us.We are thrilled that our team was very helpful and nice. We strive to give excellent customer service.Again. thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

c

Stayed 2 nights in Mar 2024
Response from Buddy on 9 Apr 2024
Dear CWe would like to thank you for choosing to stay with us.We are thrilled to see that you rated us a 5 out of 5. Our team strives to give excellent customer service. When we receive a 5 out of 5 this let's our team know we have succeeded, and our guest enjoyed their stay with us.Again. thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Services Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Buddy on 1 Apr 2024
Good Afternoon VeronicaWe would like to thank you for choosing to stay with us.We are thrilled to see that you enjoyed your stay with us. Our team strives to give excellent customer service and with you rating us a 5 out of 5 we are delighted that we succeeded. Again thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Buddy on 21 Mar 2024
Dear NathanWe would like to thank you for choosing to stay with us.We are thrilled that you gave us a 5 out of 5. Our team strife's to give excellent customer service and with this rating we know that we succeeded on your stay.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Margie, Greensboro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe. Staff friendly. Food was great. Service was exceptional.
Stayed 2 nights in Mar 2024
Response from Buddy on 18 Mar 2024
Dear MargieWe would like to thank you for choosing to stay with us.We are thrilled to see that you enjoyed your breakfast and that our team delivered the hospitality that you deserve. We are also thrilled that you felt safe at our location. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice... great location .. affordable..would return
Stayed 2 nights in Mar 2024
Response from Buddy on 12 Mar 2024
Dear RudyWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed our location and our newly renovated facilities. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location with easy access to the freeway as well as downtown Asheville. The rooms have been recently renovated and are clean and functional. The breakfast was of good quality and the staff were very friendly. My only observation is that the bathroom sink has a ridiculously short spout, leaving very little room to actually put your hands or a washcloth under it. You end up spilling water all over the countertop. I'm hoping the absurdly short faucet is just temporary while the correct size faucet is on order. I'd hate to think all the rooms were renovated with such a flawed design. Overall, the stay was quite enjoyable. I would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Buddy on 10 Mar 2024
Dear DerekWe would like to thank you for choosing to stay with us. We are thrilled to see that you enjoyed our renovated rooms and our breakfast. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

6/10 Okay

Stephen

Stayed 2 nights in Mar 2024
Response from Buddy on 1 Apr 2024
Good afternoon StephenWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed your stay with us.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Anne

Travelled with family
I had stayed at this Hampton a few times several years ago. To my delight, it has been uppdated and it was a great improvement. The room was clean, the beds had new mattresses, and the room it’s self had new furniture. As usual the employees were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Buddy on 10 Mar 2024
Dear AnneWe would like to thank you for choosing to stay with us.We are thrilled to see that you enjoyed our newly renovated rooms.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Steven

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Dog friendly
Stayed 1 night in Mar 2024
Response from Buddy on 7 Mar 2024
Dear StevenWe would like to thank you for choosing to stay with us.We are thrilled that you enjoyed that we were super pet friendly. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly. Good hot breakfast and coffee.
Stayed 1 night in Mar 2024
Response from Buddy on 3 Mar 2024
Dear ChrisWe would like to thank you for being our guest.We are thrilled to see that you enjoyed our facilities, our breakfast and that our staff was friendly. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor JrGuest Services Manager

2/10 Terrible

Stephanie

Stayed 2 nights in Feb 2024
Response from Buddy on 3 Mar 2024
Dear StephanieI sincerely apologize that you stay didn't meet up to your expectations.On behalf of our staff, we are very sorry that we didn't deliver the hospitality that you once expecting.Please give us another opportunity to provide you with the hospitality that you deserve and please feel free to contact me with any feedback on your recent stay so we can make improvements and give the service that our guest deserves.Again, thank you for being our guest and we look for to seeing you again in the near future.Elbert L Taylor JrGuest Service Manager.

10/10 Excellent

EMILY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice indoor pool and jacuzzi
Stayed 2 nights in Feb 2024
Response from Buddy on 26 Feb 2024
Dear EmilyWe would like to thank you for being our guest. We are thrilled to see that you enjoyed our pool and hot tub.Again, thank you for being our guest and we look forward to seeing you in the near future.Elbert L Taylor Jr Guest Service Manager

6/10 Okay

Faith

Stayed 1 night in Feb 2024
Response from Buddy on 26 Feb 2024
Dear FaithWe would like to thank you for choosing to stay with us. We are thrilled to see that you enjoyed our free breakfast.Again thank you for being our guest and we hope to see you again in the near future. Elbert L Taylor Jr- Guest Services Manager

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Buddy on 26 Feb 2024
Dear RichardWe would like to thank you for choosing to stay with us. We are thrilled to see that you enjoyed your stay with us.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor Jr- Guest Service Manager.

10/10 Excellent

Ralph

Liked: Staff & service, property conditions & facilities
Great location and rooms. Really like look of lobby.
Stayed 1 night in Feb 2024
Response from Buddy on 23 Feb 2024
Dear RalphWe would like to thank you for choosing to stay with us and being our guest.We are thrilled that you enjoyed our location, our room's and our lobby. This means a lot to our staff.Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert L Taylor Jr -Guest Service Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Thank you for taking the time to rate us 10/10! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience during your stay with us.Your high rating speaks volumes, and we're grateful for your support. We look forward to the opportunity to host you again on your next visit. Thank you for choosing us, and we hope to exceed your expectations once more!

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accommodating.
Stayed 2 nights in Feb 2024
Response from Buddy on 19 Feb 2024
Dear Gina I would like to take this time to thank you for your feedback on your recent stay with us. We are thrilled to see that you enjoyed our facilities. We would like to thank you for being our guest and we hope to see you again soon. Elbert (Buddy) L Taylor JrGuest Service Manager

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful check-in staff. Clean and fresh smell and feel.
Stayed 1 night in Feb 2024
Response from Buddy on 19 Feb 2024
Dear Marilyn We would like to thank you for your feedback on your recent stay with us. We are thrilled that our staff and our facilities meet your expectations. We thank you for being our guest and we look forward to seeing you again in the near future.Elbert (Buddy) L Taylor JrGuest Services Manager

10/10 Excellent

Maureen

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Every person who worked there was friendly, helpful, and kind!
Stayed 2 nights in Feb 2024
Response from Buddy on 19 Feb 2024
Dear Maureen We would like to thank you for your feedback on your recent stay with us. We are very proud of our team and are very happy that they delivered the hospitality you deserve.Again, thank you for being our guest and we look forward to seeing you again very soon.Elbert (Buddy) L Taylor JrGuest Servicews Manager

10/10 Excellent

Courtney

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I would definitely stay here again! My daughters loved the pool and hot tub!!
Stayed 1 night in Feb 2024
Response from Buddy on 18 Feb 2024
Dear Courtney We are thrilled to see that your daughters enjoyed our pool and hot tub. Thank you for your kind words about our property.Again thank you for being our guest and we look forward to seeing you again in the near future.Elbert ( Buddy) L Taylor JrGuest Services Manager

10/10 Excellent

Ramy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and everyone was very friendly and helpful.
Stayed 5 nights in Feb 2024
Response from Buddy on 18 Feb 2024
We would like to thank you for your response. We are delighted that you enjoyed our hotel and that our staff was friendly and very helpful. Again, thank you for being our guest and we look forward to seeing you again in the near future.Elbert (Buddy) L Taylor JrGuest Services Manager

6/10 Okay

Elizabeth

Travelled with partner
Usually I love Hampton, this one had very uncomfortable mattresses…
Stayed 1 night in Feb 2024
Response from Buddy on 18 Feb 2024
Dear ElizabethI sincerely apologize that our mattress didn't meet up to your expectations. I will be sharing your comments and concerns with our team. Again thank you for being our guest and we look forward to seeing you again in the near future.Elbert ( Buddy ) L Taylor Jr

10/10 Excellent

JOSE A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing excellent service and accommodations is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only criticism I have of this hotel is the ridiculous placement of the faucet in the the bathroom on the right upper corner of the sink. It barely hangs over the lip of the sink and I’m sure that’s why not much water is allowed to come out of it or the whole counter would flood. We could barely wash our hands or brush our teeth! Not the staffs fault but annoying nonetheless less!!!
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for your perfect rating! We're delighted to hear that you had an overall enjoyable experience during your stay with us. We appreciate your feedback regarding the placement of the faucet in the bathroom. Your comments are valuable to us, and we will certainly take them into consideration as we strive to enhance our guests' experiences. We apologize for any inconvenience caused by this issue and appreciate your understanding. Providing a comfortable and convenient stay for our guests is our priority, and we will take steps to address this concern. We hope to have the opportunity to welcome you back for another fantastic stay in the future.

2/10 Terrible

Christelle

Stayed 1 night in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations during your recent stay with us. We strive to provide excellent service and accommodations for all our guests, and we apologize for any shortcomings you experienced. Your satisfaction is important to us, and we would like to understand more about your concerns so we can address them promptly. If there are any specific issues you encountered during your stay, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Good

Leslie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted to give this place a great review. The pool was great. The hot tub was great. Overall, the property is fabulous. The breakfast bar is good. And the dining area is really good. The staff was great. The problem that we had was that we were in a room that had obviously had animals in it. It was carpeted and smelled like dog poop. I have no idea why they would have carpets in rooms that they allow animals. Also, the sinks are ridiculous and the engineer who designed them should be sued. Why in the world would anyone have this sink on their property I will never know. It is the most ridiculous design; there is no way you can avoid getting water all over the counter. And why am I supposed to wash my face from the corner of the sink? It’s surely a sign of the downfall of civilization, in the beginning of a new dark ages.
Response from Guest Services on 8 Feb 2024
Thank you for sharing your recent experience with us. We're thrilled to hear that you enjoyed the amenities and service during your stay, including our pool, hot tub, breakfast bar, dining area, and our exceptional staff.We're truly sorry to learn about the odor issue you encountered in your room. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience this may have caused. Please rest assured that we have taken immediate steps to address this concern, and our newly renovated rooms now provide a fresh and inviting atmosphere for all our guests to enjoy.We also appreciate your feedback regarding the sink design. We understand the importance of functionality and aesthetics in our accommodations, and we will certainly take your comments into consideration as we strive to continually enhance our guest experience.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for an even more enjoyable stay in our fully refreshed accommodations.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
So comfy, great location
Fantastic location, the bed was INCREDIBLE!! Breakfast area was cramped and a few minor touchups need to be made but will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Feb 2024
Thank you for choosing to stay with us and for sharing your feedback! We're thrilled to hear that you found our location fantastic and that you had a comfortable night's sleep on our incredible beds.We appreciate your comments regarding the breakfast area and the minor touch-ups needed. Please know that we are continuously striving to improve, and your feedback helps us to focus our efforts. We're excited to share that our recent renovation includes enhancements to our facilities, ensuring an even more enjoyable experience for our guests. We can't wait to welcome you back for another fantastic stay, complete with our refreshed accommodations and the same exceptional service.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Feb 2024
Thank you so much for choosing to stay with us and for awarding us a perfect rating! We are thrilled to hear that you had a wonderful experience during your recent visit to our hotel.We are especially excited to share that our renovation is now complete, and we're delighted that you had the opportunity to enjoy our newly refreshed accommodations. Our team has worked tirelessly to create a space that combines modern comfort with exceptional amenities, and we're thrilled that you found your stay to be enjoyable.We can't wait to welcome you back soon for another fantastic stay in our fully renovated rooms. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

8/10 Good

THOMAS, Ponce Inlet

Liked: Cleanliness, staff & service, property conditions & facilities
I like the old breakfast they served before Covid.
Stayed 2 nights in Jan 2024
Response from Guest Services on 8 Feb 2024
Thank you for taking the time to share your feedback with us. We understand the importance of providing a satisfying breakfast experience for our guests, and we're constantly looking for ways to improve. We want to assure you that your comments have been noted and will be taken into consideration as we continue to refine our offerings.Additionally, we're excited to announce that our renovation is now complete, and we invite you to experience our newly refreshed hotel during your next stay. We're confident that you'll love the updated amenities and modern comforts that our renovated rooms provide.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Girls Get Away!
The desk staff was extremely helpful and welcoming. The breakfast was sooo tasty both mornings of our stay.
Stayed 2 nights in Jan 2024
Response from Guest Services on 8 Feb 2024
Thank you so much for choosing our hotel for your girls' getaway and for sharing your wonderful feedback! We're thrilled to hear that you had a fantastic experience and that our desk staff provided you with helpful and welcoming service.We're delighted that you enjoyed our tasty breakfast offerings on both mornings of your stay. Providing delicious and satisfying meals for our guests is always a priority, and we're glad to hear that we hit the mark during your visit.We're also excited to share that our recent renovation is now complete, and we invite you to experience our newly refreshed accommodations during your next stay. With updated amenities and modern comforts, we're sure you'll love the enhancements we've made to our hotel.We hope your getaway was filled with fun and memorable moments, and we look forward to welcoming you back for another enjoyable stay in the future. Don't hesitate to reach out if there's anything we can do to make your next visit even more special.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff! I’ll stay here again!
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Feb 2024
Thank you for your glowing review and for choosing to stay with us! We're thrilled to hear that you found our hotel very clean and our staff friendly. Your kind words mean a lot to us, and we're delighted to know that you'll be staying with us again.We're excited to share that our recent renovation is now complete, ensuring that our accommodations are even more comfortable and inviting for your next visit. We truly appreciate your feedback and will definitely share your comments with our staff, who work hard to provide exceptional service to our guests.We can't wait to welcome you back for another fantastic stay in our newly refreshed hotel!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and hot tub.
Stayed 1 night in Jan 2024
Response from Guest Services on 8 Feb 2024
Thank you for your fantastic review! We're thrilled to hear that you loved our pool and hot tub during your stay. Providing our guests with a relaxing and enjoyable experience is always our top priority.We're also excited to share that our recent renovation is now complete, offering even more comfort and modern amenities for you to enjoy during your next visit. We can't wait to welcome you back for another wonderful stay in our newly refreshed hotel!

10/10 Excellent

simona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Biltmore estates
Stayed 2 nights in Jan 2024
Response from Guest Services on 8 Feb 2024
Thank you for taking the time to leave us a perfect rating! We're delighted to hear that our hotel's proximity to the Biltmore Estates added value to your stay. We're also excited to share that our recent renovation is now complete, ensuring that our accommodations offer both convenience and comfort for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in our newly refreshed hotel soon!