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Reviews of Country Inn & Suites by Radisson Asheville River Arts District

3 out of 5
Country Inn & Suites by Radisson Asheville River Arts District
22 Westgate Parkway, Asheville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet
Stayed 1 night in Apr 2024

6/10 Okay

Marivel

Liked: Staff & service, amenities
Disliked: Cleanliness
It’s a very pet friendly hotel so it smells very strongly of animals.
Stayed 2 nights in Apr 2024
Response from C Cruz on 24 Apr 2024
Thank you for your feedback. I am sorry that pet friendly part of your stay was distracting.

10/10 Excellent

Sandie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay here!! The front desk staff was so helpful in dining suggestions, super friendly. Loved it being pet friendly. The room was clean, spacious, modern. So lovely. Will be back for next trip, and highly recommended.
Stayed 1 night in Apr 2024
Response from LaSheba on 19 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a shopping center. Parking was also in the parking lot of the shopping center or in a lot across the street on the other side of the hotel. The room was decent. We had a King suite. Unfortunately the couch uncomfortable and stuck to bare skin. The sink faucet was loose but maintenance fixed it the next day. The pool was indoor and heated but only 4.5 feet deep. The location was good for downtown. The Brazilian steakhouse in the shopping center was delicious and within easy walking distance.
Stayed 3 nights in Apr 2024
Response from LaSheba on 19 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Bea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievably convenient to the locations we were traveling to around Asheville. Hotel was great and clean, breakfast was excellent. Would stay here again
Stayed 2 nights in Apr 2024
Response from LaSheba on 19 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Allen, Tequesta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well=kept property but an awful lot of dogs.
Stayed 3 nights in Apr 2024
Response from C Cruz on 10 Apr 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our property well-kept. However, we understand that the presence of a large number of dogs may not have aligned with your expectations.As a pet-friendly establishment, we welcome guests traveling with their furry companions and strive to provide a comfortable experience for both pet owners and non-pet owners alike. We understand that preferences vary, and we apologize if the presence of dogs impacted your stay negatively.Your feedback is important to us, and we will take it into consideration as we continually strive to enhance the experience for all our guests.

8/10 Good

Andrew

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Shower ceiling had mold. There were noisy guests above us, banging and stomping. Parking lot was a little sketchy as the one side is shared with other businesses. Would recommend paying extra to stay in downtown if that’s your overall plan.
Stayed 2 nights in Apr 2024
Response from C Cruz on 10 Apr 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and maintenance very seriously, and we regret that the condition of the shower ceiling did not meet our usual standards. Your concerns will be addressed immediately to ensure that similar incidents do not occur in the future.Additionally, we apologize for the disturbance caused by noisy guests above you. We understand the importance of a peaceful environment for a restful stay, and we will take steps to address noise disturbances more effectively in the future.Regarding the parking lot, we apologize if it did not meet your expectations. While we share the lot with other businesses, we prioritize the safety and security of our guests and their vehicles. Nonetheless, we appreciate your feedback and will continue to explore ways to enhance the parking experience for our guests.We understand that location is an important factor for our guests, and we regret if our location did not align with your preferences. We always strive to provide a comfortable stay for all our guests, regardless of their plans.Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience

6/10 Okay

STEPHANIE

Stayed 1 night in Apr 2024

6/10 Okay

Dmitri

Travelled with family and small children
Liked: Property conditions & facilities
Very difficult to get to from the highway, but the bigger problem is parking. There is a lot next to it which belongs to a different company and they tow immediately. Supposedly that company told the hotel to notify the customers or put a sign in the hotel to warn people about it but nothing has been done. Imagine a mother coming with a small child at night in the dark, parking there, and then having no car in the morning because it was towed. Towing company said that it’s a normal occurrence a few times a week. Many of other places to stay in Asheville that are much better so if you can avoid this one, please do.
Stayed 2 nights in Apr 2024
Response from C Cruz on 10 Apr 2024
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced with parking during your stay. Ensuring the safety and convenience of our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand that difficulty in accessing the property and concerns about parking can greatly impact the overall guest experience. We take these issues seriously and will be reviewing our communication with guests regarding parking options to ensure clarity and prevent future incidents.Your feedback is invaluable to us as we strive to improve our services. We genuinely regret any inconvenience caused and appreciate your patience and understanding.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee!
Stayed 1 night in Apr 2024
Response from LaSheba on 4 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Malik

Stayed 2 nights in Mar 2024
Response from Sheba on 4 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient to Biltmore.
Stayed 1 night in Mar 2024
Response from Sheba on 4 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

8/10 Good

Yvette

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, Pet friendly hotel, affordable
Stayed 4 nights in Mar 2024
Response from Sheba on 4 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Rayna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a close drive to the River Arts District and downtown Asheville . This hotel is pet friendly. The rooms were clean and comfortable. Staff was kind and helpful. We will stay again.
Stayed 4 nights in Mar 2024
Response from Sheba on 4 Apr 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Susan, Palmyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff were professional, prompt and friendly. The room was clean and well furnished. The gym and pool were good sized and clean. The breakfast was more varied than most hotel breakfasts.
Stayed 3 nights in Mar 2024
Response from LaSheba on 28 Mar 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Easy to get to attractions in Asheville
Stayed 3 nights in Mar 2024
Response from LaSheba on 28 Mar 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It was all great. Breakfast was very good
Stayed 1 night in Mar 2024
Response from C. Cruz on 26 Mar 2024
Good morning Charles,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed it. We appreciate the feedback.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything waa great. The only issue i had was the loud noise from the room above us.
Stayed 2 nights in Mar 2024
Response from C. Cruz on 26 Mar 2024
Good morning Michele,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed most of it. Sorry about the thin walls. We appreciate the feedback.

8/10 Good

Hank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms. Clean. But not especially quiet - you can hear noise from adjacent rooms and rooms above. Difficult road access to a busy interstate to go into Asheville downtown. Somewhat deceptive name - River Arts district - because that area is not immediately nearby. Very courteous staff. Adjacent shopping mall has a great market.
Stayed 4 nights in Mar 2024
Response from C. Cruz on 26 Mar 2024
Good morning Hank,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed most of it. Sorry about the noise and the accessibility to hotel. We appreciate the feedback.

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from C. Cruz on 26 Mar 2024
Good morning Sharon,Thank you for staying with us and letting us know about your stay. Thrilled you enjoyed it. We appreciate the feedback.

10/10 Excellent

Venetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, clean, and the staff was nice and friendly.
Stayed 3 nights in Mar 2024
Response from C. Cruz on 21 Mar 2024
Good morning, Venetta,Thank you for staying with us. Thrilled you enjoyed your stay, out clean hotel and friendly staff. We appreciate the feedback.

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from C. Cruz on 21 Mar 2024
Good morning, Jessica,Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Rachael

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from C Cruz on 21 Mar 2024
Our sincerest apologies that we fell very short of your expectations. We will strive to do better.

6/10 Okay

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities
I love that you can walk to the CVS, and a beautiful grocery store . I was really disappointed that the hotel didn't offer the shuttle that it did last time we were there. I was also frustrated at check-in when they told me one of my rooms had been canceled from Expedia. I have to check my next statements to make sure I was not overcharged.
Stayed 4 nights in Mar 2024
Response from C. Cruz on 21 Mar 2024
Good morning, Venetta,Thank you for staying with us. Apologies, for lack of a shuttle during your stay. We had to reduce hours during our slow season. It is now back up and running normal days and hours.We appreciate the feedback.

8/10 Good

Marci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff. Nice facility.
Stayed 1 night in Mar 2024
Response from C. Cruz on 21 Mar 2024
Good morning, Marci,Thank you for staying with us. Thrilled you enjoyed your stay, out clean hotel and friendly staff. We appreciate the feedback.

8/10 Good

Gary, Chesapeake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised to find the hotel in an area I would describe as light industrial, not at all artsy. Bonus, though, was to discover in the adjacent strip shopping center a wonderful grocery, Earth Fare, and excellent Italian restaurant, Gemelli.
Stayed 2 nights in Mar 2024
Response from LaSheba on 6 Mar 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locationis simoltaneously strategically well placed and difficult to find
Stayed 2 nights in Feb 2024
Response from LaSheba on 6 Mar 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from C. Cruz on 21 Feb 2024
Good afternoon, Michael,Thank you so much for your feedback. WE are thrilled you enjoyed your stay.We appreciate you.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to some stores & the hotel was clean & quiet.
Stayed 1 night in Feb 2024
Response from C. Cruz on 21 Feb 2024
Good afternoon, Joan,Thank you so much for your feedback. WE are thrilled you enjoyed your stay.We appreciate you.

10/10 Excellent

Gary

Good location…breakfast was OK…big room and close to grocery store, restaurant. Only complaint was that it was not signed well and was hard to locate coming in after dark.
Stayed 3 nights in Feb 2024
Response from C. Cruz on 21 Feb 2024
Good afternoon, Gary,Thank you so much for your feedback. WE are thrilled you enjoyed your stay. Apologies for the lack of signage.We appreciate you.

8/10 Good

steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
The office chair in the room had a corner that was melted or ripped off, inside of the shower glass appeared to have mold or mildew at the base. Otherwise the room was clean,comfortable .
Stayed 1 night in Feb 2024
Response from C. Cruz on 21 Feb 2024
Good afternoon, StevenThank you so much for your feedback. We will look into the issues you mentioned.We appreciate you.

10/10 Excellent

Fran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay in Ashville. Nice room. Comfortable bed. Breakfast included in stay which was nice but I think the English muffins were left out all night and were stale.
Stayed 2 nights in Feb 2024
Response from LaSheba on 15 Feb 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LaSheba on 15 Feb 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Innokentiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, easy check in, clean, friendly staff, nice breakfast!
Stayed 2 nights in Feb 2024
Response from Manuela on 12 Feb 2024
Thank you for the awesome feed back. We are thrilled you enjoyed your stay.

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, amenities
Hotel was in a rundown area. Got a flat tire and staff was not helpful with finding somewhere or someone that could help with tire.
Stayed 3 nights in Feb 2024
Response from LaSheba on 7 Feb 2024
Thank you for staying with us. We really appreciate your feedback. Have a wonderful day.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked all the boxes
It checked all of our boxes. The King room was spacious and clean as well as the rest of the hotel. They have a large and plentiful breakfast. The attendant kept it clean and full. Ample parking. The thermostat was a little tricky to use. The bathroom faucet had a very powerful spray with a faucet that lifted and a shallow bowl. Needless to say I had to wipe up the counter and floor a couple of times:)
Stayed 1 night in Jan 2024
Response from Manuela on 4 Feb 2024
Thank you Amy for your feed back. We are thrilled that you enjoyed your stay at our property.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mnauela on 4 Feb 2024
Thank you for the feed back.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manuela on 4 Feb 2024
Thank you for the feed back.

8/10 Good

Tiffani

Stayed 2 nights in Jan 2024
Response from C. Cruz on 21 Mar 2024
Good morning, Tiffani,Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly nothing
Stayed 1 night in Jan 2024
Response from Manuela on 4 Feb 2024
Thank you for the feed back.

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and quiet. All interaction with staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Manuela on 4 Feb 2024
Thank you for the feed back.

6/10 Okay

Jerry, Spokane

Liked: Staff & service
Stayed 5 nights in Jan 2024
Response from Manuela on 4 Feb 2024
Thank you for the feed back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah on 22 Jan 2024
Thank you Christopher for the awesome feed back. We are thrilled to hear you enjoyed your stay at our property.

10/10 Excellent

Kimber

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location and clean.
Stayed 2 nights in Jan 2024
Response from sarah on 22 Jan 2024
Thank you for your feed back.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jan 2024
Response from C. Cruz on 23 Jan 2024
Good morning, Ronald,Thank you for staying with us. Thrilled you enjoyed your stay.

10/10 Excellent

Rhonda Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean, comfortable
Stayed 2 nights in Jan 2024
Response from Manuela on 21 Jan 2024
Thank you Rhonda Gale for the awesome feed back. We are thrilled to hear you enjoyed your stay at our property.

8/10 Good

Kutanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. There were some patrons that had small children who were allowed to run up and down the corridor
Stayed 4 nights in Jan 2024
Response from Manuela on 20 Jan 2024
Thank you for your feed back.

10/10 Excellent

Shanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manuela on 20 Jan 2024
Thank you for the feed back.

6/10 Okay

Jessie

Stayed 1 night in Jan 2024
Response from Manuela on 20 Jan 2024
Thank you for the Feed back.

10/10 Excellent

Barley

Stayed 2 nights in Jan 2024
Response from Manuela on 16 Jan 2024
Thank you for the feed back.