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Reviews of Candlewood Suites Asheville Downtown, an IHG Hotel

2.5 out of 5
Candlewood Suites Asheville Downtown, an IHG Hotel
49 TUNNEL ROAD, Asheville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 263 out of 358 reviews" "
Rating 8 - Good. 56 out of 358 reviews" "
Rating 6 - Okay. 12 out of 358 reviews" "
Rating 4 - Poor. 7 out of 358 reviews" "
Rating 2 - Terrible. 20 out of 358 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating for dog but very limited green area to walk dog.
Stayed 1 night in Apr 2024
Response from Marlene on 29 Apr 2024
Thanks for staying with us.

10/10 Excellent

Mar-Quan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view
Stayed 1 night in Apr 2024
Response from Marlene on 23 Apr 2024
Thanks for visiting with us

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Marlene on 23 Apr 2024
Thank you for staying with us, hope to see you again soon.

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marlene on 23 Apr 2024
Please come stay with us again soon.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
decent for the price - not bad
Stayed 1 night in Jan 2024
Response from Marlene on 23 Apr 2024
Please come visit again..

2/10 Terrible

Tiffany, Connelly Springs

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marlene on 23 Apr 2024
Hope to see you again.

10/10 Excellent

Suhail, Niles

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, clean and spacious.
Stayed 1 night in Mar 2024
Response from Marlene on 1 Apr 2024
Thank you

10/10 Excellent

Brenda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been nice to offer free breakfast! Property was nice , room was big and comfortable! Amazing there was dog park
Stayed 2 nights in Mar 2024
Response from Marlene on 12 Mar 2024
Thanks for your visit

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marlene on 12 Mar 2024
Thank you for staying with us.

10/10 Excellent

Brandee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Perfect for a night away!
Stayed 1 night in Mar 2024
Response from Marlene on 4 Mar 2024
Thank you, hope to see you again soon.

2/10 Terrible

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
When I tried to check in, the desk clerk could not find my reservation. Thankfully, I had a copy of the confirmation from expedia. Apparently, expedia never sent the reservation to the hotel. It took almost an hour to check in...nightmare, as I was there for a wedding. The front desk help was very apologetic, but it clearly was not their mistake. The property and room are both very nice.
Stayed 1 night in Feb 2024
Response from Marlene on 26 Feb 2024
Sorry for the issue you had and thanks for being so patient with us while we fixed the situation. Hope you come visit us again.

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from Marlene on 1 Apr 2024
Thank you

10/10 Excellent

Layna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had a full size kitchen with kitchen utensils and cooking supplies!
Stayed 1 night in Feb 2024
Response from Marlene on 21 Feb 2024
Thanks for staying with us.

2/10 Terrible

JIAWEN

Stayed 4 nights in Feb 2024
Response from Marlene on 7 Feb 2024
Sorry to see your review, please contact me at the hotel would like to know what issues you may have had.

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Marlene on 29 Jan 2024
Please feel free to get in touch with me so we can discuss whatever issues you had during your stay.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk always available and answered all my questions. Check in was super fast. The room was ready early and very clean. No issues. Even had an indoor pool and hot tub for the kids.
Stayed 1 night in Jan 2024
Response from Marlene on 28 Jan 2024
So glad you stayed with us, hope you can come back soon.

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were fine. However, I was told that I would be charged and early check-in fee of $25. I arrived around 2 pm. I regularly travel for business in this area but will not return to this property due to this fee.
Stayed 1 night in Jan 2024
Response from Marlene on 24 Jan 2024
Ben thank you for staying with us. Could you please give the hotel a call so we can discuss your situation.

10/10 Excellent

Kelsey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outside Asheville Ubers are like $6-$8. We spent a week here and enjoyed every second!
Stayed 8 nights in Dec 2023
Response from Marlene on 16 Jan 2024
Thanks for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marlene on 14 Jan 2024
Thank you so much

10/10 Excellent

Deeana

Stayed 3 nights in Jan 2024
Response from Marlene on 8 Jan 2024
Thank you very much.

8/10 Good

Janis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fine. The description said that breakfast was included but it was not. The description also said it was a "downtown" hotel -- not so much. It's only a mile walk to the downtown area but far enough away that not really comfortably walkable late at night. Staff was nice. It was clean. We were there at the peak fall scenery weekend so I think the price was high for what you get -- but, supply and demand!
Stayed 3 nights in Oct 2023
Response from Marlene on 8 Jan 2024
Thank you very much .

10/10 Excellent

Minh

Stayed 1 night in Dec 2023
Response from Marlene on 24 Jan 2024
Thank you for staying with us.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marlene on 8 Jan 2024
Thank you

10/10 Excellent

Cathy, Springfield

Response from Marlene on 2 Jan 2024
Thanks for staying with us.

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marlene on 1 Feb 2024
Thank you for staying with us.

10/10 Excellent

Kalyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is pretty close to downtown but away from its busy traffic. All attractions reachable within minutes.
Stayed 4 nights in Oct 2023
Response from Marlene on 29 Dec 2023
Thanks for staying with us .

10/10 Excellent

Korlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marlene on 28 Dec 2023
Thank you for staying with us.

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marlene on 22 Dec 2023
Thank you for staying with us, glad you enjoyed your stay.

10/10 Excellent

Eliana

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from marlene on 19 Dec 2023
Thank you very much, hope to see you again soon.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from marlene on 14 Dec 2023
Thank you very much

6/10 Okay

Elizabeth

Response from Marlene on 7 Feb 2024
Thanks for your review .

8/10 Good

edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Dec 2023
Response from marlene on 11 Dec 2023
Thank you

10/10 Excellent

Becky

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from marlene on 11 Dec 2023
Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Nov 2023
Response from marlene on 29 Nov 2023
Thank you for staying with us.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from marlene on 28 Nov 2023
Thank you for staying with us

6/10 Okay

Ashley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to update their wording on the pet policy. They use the words per occurrence to mean per day. They are other hotels with cheaper pet fees and wider parking spaces. The water pressure is terrible and the bathroom door did not shut all the way or lock. Pest control is needed as my husband killed several Asian Lady Beetles.
Stayed 3 nights in Nov 2023
Response from marlene on 28 Nov 2023
Thank you for staying with us and always let us know if there is an issue.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
This place is a dump in a terrible neighborhood and is poorly maintained and extremely noisy. Our room smelled like animal pee. Holes on bedding. Torn up carpeting. Cops lights blinking in the windows through the night.
Stayed 1 night in Nov 2023
Response from marlene on 22 Nov 2023
I am so very sorry for you experience please feel free to give me a call at the hotel so we can make this right for you .

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from marlene on 23 Nov 2023
Thank you for staying with us .

10/10 Excellent

Emily, Anchorage

Stayed 1 night in Nov 2023
Response from marlene on 11 Dec 2023
Thank you for your stay.

8/10 Good

FRANCES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023
Response from marlene on 19 Nov 2023
Thank you for your visit .

10/10 Excellent

Joy

Stayed 1 night in Nov 2023
Response from marlene on 11 Dec 2023
Hope to see you again soon.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We had a great stay!
Stayed 1 night in Nov 2023
Response from Tulsi Patel on 15 Nov 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Maiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from marlene on 14 Nov 2023
Thank you so much.

2/10 Terrible

Will

Stayed 1 night in Nov 2023
Response from marlene on 11 Dec 2023
Thank you

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from marlene on 9 Nov 2023
Thank you so much, come again soon.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was extremely rude. So rude I almost immediately turned around and walked out. It wasn’t until I smelled our room that it was a big nope and we booked another hotel in the area.
Stayed 3 nights in Nov 2023
Response from marlene on 7 Nov 2023
Please contact me at hotel to discuss issues.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from marlene on 7 Nov 2023
Thank you

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2023
Response from marlene on 5 Nov 2023
Thank you, hope to see you again soon.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and friendly. Not really in the downtown area, as stated but quiet and nice.
Stayed 1 night in Nov 2023
Response from marlene on 5 Nov 2023
Thank you for staying with us. .

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice. Very clean. About 30 minute walk to downtown.
Stayed 4 nights in Oct 2023
Response from Marlene on 30 Oct 2023
Thank you for staying with us.