Asbury Holidays from AU$4,724

The size of the room was good, location was great. However, the cleanliness of the rooms were mid. I did also ask for extra blankets and towels and they were not provided after asking a few times.

I used to stay at this property 20 years ago, it is in a great location for visiting NYC but this place is worn out. I must say the staff was great.

One lift was out of action first week and manually operated during week 2, very frustrating would not stay here again. We now know the lift issue has been ongoing for a long long time. The staff were amazing dealing with frustrated people over and over

Excellent location, friendly staff, upscale & clean property!

The Mandarin Oriiental is a beautiful charming hotel on the Upper West Side with great atmosphere and a far more welcoming wonderful accommodating staff! The staff was outstanding and the service impeccable. I had a horrendous experience at the hotel I had booked with my mother in Soho that week who lost our reservation and couldn’t care less, even when I showed them it was not cancelled. They were not helpful and we were frantic trying to find accommodations at 1am. My mother had a knee replacement and it was extremely traumatic for her to not be able to lay down and ice her leg and to be treated so poorly while I spent hours trying to re plan our entire trip to see my daughter in college. We were very relieved to be in the such great hands at the Mondrian Oriental. I can’t say enough good things about every single aspect the staff did to make our stay special! It is truly a gem.