Arvin Holidays from AU$1,592

Good location, well maintain room. Quick check in

Clean hotel nice big rooms But be prepared to hear the foot steps from upper floor

Beautiful hotel in a great location. Desk staff were great at check-in. Lobby is impressive with some amazing prints from events in old Pasadena. The only minor annoyance was an overly perfumed smell in the room.

The staff were exceptional, the facility was spotless, and the food we ordered was excellent. I don’t drink alcohol myself, but my daughter absolutely loved the rooftop pool bar and couldn’t stop talking about the experience. As someone who works in the people business and places a high value on customer service, I can honestly say that I have never received better service at any hotel. The team consistently went above and beyond. During my stay, I experienced some health challenges, and the staff were incredibly accommodating. One employee even helped secure a stool to get in the car for me and assisted me in getting to one of my training sessions when walking became difficult. Their kindness, attentiveness, and genuine care made a lasting impression. This was, without question, one of the best hospitality experiences I have ever had, and I cannot say enough positive things about the team. If I had to offer one area for improvement, it would be the room service delivery fee. Paying a $7 delivery charge for an $8 coffee felt a bit excessive. However, if that’s the biggest complaint I can find, it speaks volumes about how outstanding the overall experience truly was.

Overall, we enjoyed our stay and the hotel itself has a great vibe and beautiful design. One thing that would have really elevated the experience would be having the terrace open throughout the day so guests could fully enjoy the property. It would have been such a nice place to relax, read a book, or enjoy coffee. The terrace was typically only open after 5 PM. The first night we were there it was closed for a private party, and another evening it did not open until 7 PM, which felt a little limiting for guests wanting to use the space during the day. The surrounding neighborhood is definitely a bit gritty. While I personally felt safe, there was a noticeable amount of drug activity and homelessness nearby.