Denison Holidays from AU$2,182

Great visit. Staff was friendly and helpful

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

Me and the kids loved it. Had so much fun at the pool.

I checked in on Saturday July 25, and checked out on Sunday July 26. I paid a $50 fee for incidentals and when I called to complain on Friday July 31 that I haven’t received my $50 back, the front desk said I was charged for a no show when I obviously stayed there and even arrived early and even gave them my room number. Then the rep stated that it showed a credit on their end and to take it up with my bank. Poor customer service. First telling me why they kept the money then saying it showed credited on their end. I would like my funds to be credited to my account asap please. Thank you.