Apartments in Arras

"Very friendly and helpful lady member of staff, hotel was great for an overnight rest whilst travelling down to Italy. Room was clean, quiet and comfortable. Hotel has secure parking and all at a very reasonable price."

"Nice room, friendly efficient staff, lovely food and wine list. Bed to firm for us."

"Really friendly staff who contacted me before hand to check on arrival times. They spoke very good English. Clean room with comfortable bed, nice hot shower with good water pressure, and tea/coffee facilities. Right next to the centre of town but with its own parking was very useful. Many thanks"

"09:30 breakfast finish,to early"

"Lovely view from room, friendly helpful staff, excellent breakfast "

"The TV and internet in the room did not work and could not be fixed during our stay despite asking twice. Apparently no engineer on site but why put us in this room when most rooms were empty? The evening meal in the Restuarant - my wife’s Cote de Beouf steak was not eatable . We informed the waiter who apologised several times but never offered to replace it. You still charged us in full for it. Real shame as otherwise nice venue that we may have considered using regularly when travelling back from alps to UK, I asked twice at reception for these problems to be considered and no one was available to consider a partial refund or even a gesture of goodwill. Still not heard from hotel more than 24 hours after check out. Very disappointing , still waiting on a formal response to my legitimate service complaint ."

"Staff and room were lovely. Dinner was nice, but the drinks were very expensive (small glass of wine €10). Breakfast, for the price, (€22 each) was very average"

"Great location. Friendly and professional staff."

"Really clean room Easy check in. Helpful staff "