Arpora Apart Hotels

"Lovely hotel with great staff. Abeer made us feel welcome. The servers at breakfast were utmost helpful, pleasant, accommodating and humble. During our stay there was a conference and even a wedding. There was some noise and the breakfast was hectic, nevertheless we absolutely loved our stay. The rooms were perfect. The beds were huge. And the pool was lovely. Unfortunately the foodservice at the pool takes very long. That could have been better, maybe the pool should get their own kitchen, that might help. My family and I loved our stay. Thank you all."

"Our second stay at this property, the personal remembered us from before and they looked after us. There are a lot of people to mention but highlighting some of those fantastic guys who looked after us where Miraz the chef who looked after all our culinary needs, Yogesh, mustafa and srijita looking after us at breakfast. Vijay and all at the pool area looking after us. All the cleaning staff were amazing. Had a great 11days at the property Krishna the manager was attentive to all our needs. Plus all the support staff were great. Will definitely visit again as location is perfect. "

"Beautiful resort with luxurious buildings to roam and relax in. Room was very clean, staff (especially Vijay from the resort centre) were exceptionally attentive. The pool was a good temperature, and there were multiple sections and seating areas. There's even a shopping area within the resort! Multiple restaurants with a different cuisine meant we didn't eat the same meal twice during our 2 day stay!"

"In the matter of cleanliness it is worst based on the standards really poor"

"First and foremost, pay attention to their uncompromising cancellation and change policy! They do not budge. Also, the "no outside food" policy is ridiculous. While you can easily go to other restaurants outside of the grounds, (which are substantially cheaper!) The pricing for drinks and most food is "resort" pricing and rather skewed for the area. We actually had two rooms, the first during a business conference and the second because we stayed longer for a holiday. The first room over looked a disastrous construction project going on at the hotel because rooms were in short supply and construction didn't stop until 22:00 and security lighting was on all night. The second room was better, but the bath was dirty with soap scum on the tub fixtures and obvious mold in the corners. The most distressing thing though was the fact that the cleaning staff cleaned the coffee mugs in the room using hand soap from the bathroom. I know this because I discreetly marked the mugs to see if they were changed and the "cleaned" mugs smelled exactly like the scent of the bathroom hand soap. There were some positives, most of the staff was pleasant, the food was good with a large selection and my wife enjoyed the spa offerings. The pool area was well kept and quite nice. I just wish they didn't spray for mosquitoes at dusk everyday while we were out at the pool."

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Clean room and friendly satff"

"every thing was just what we hoped, the wonderful staff & in particular Rajen who was the most helpful driver "

"Booked for 4 people 2 kids 2 adults. When got ro room at 11 pm had to argue to get beds for childeen. They expected all 4 of us to share one bed. This was then again repeated on a second booking"