Arashi Holidays from AU$2,012

The outside of the property was beautiful. The rooms needs a lot of updating

Overall the stay was great and we will be definitely returning. Housekeeping needs some improvement, example didn’t have towels on several days.

We had a wonderful time there it met all our expectations

I was very surprised to learn that on the second day of my vacation we were told that we had to move to the new building. The elevator didn’t work , water was turned off and the a/c didn’t work. That situation was ongoing up to the time of my departure. The food was good and there was plenty of activities.

There were several issues with my stay that went completely unresolved, and it seemed the staff did not even try or care. 1) I made reservations a month out on Expedia, I specifically booked a studio suite with a beach view, but got a pool view. I called the front desk and was told; "Beach view? Here? Not here, no." I know that's not true, I saw the beach-view suites. 2) The patio doors were stuck shut, the latch did not work, I reported this 3 times. I was there for 3 days and had no access to the patio. 3) The ceiling fan did not work. I reported this on day 2 after trying to use it the night before. 4) The room had not been cleaned, I could swipe a trail in the dirt with my finger. 4) Water leaked from the shower, I had to put multiple towels on the floor to keep it from getting wet & slippery. (I did slip once but did not fall or get hurt, luckily) 5) Went to the front desk at 8pm on Sat to request a taxi, the front desk was closed! Same thing on Sun night. I would've gladly called my own taxis but was told on 2 occasions that I had to request taxis from the front desk, they would not give me a number for a taxi company. At check-out I raised all these issues, I was told "the manager is in a meeting", was given a card and told to call back, I called and wrote an email, I never got any response. This was a bad experience. I would not reccomend Divi Dutch.