Outdoor pool, pool umbrellas, pool loungers
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Reviews of Mina Hotel

3 out of 5
Mina Hotel
Al-nahda Street, Aqaba

Reviews

6.8
Rating 10 - Excellent. 12 out of 70 reviews" "
Rating 8 - Good. 28 out of 70 reviews" "
Rating 6 - Okay. 12 out of 70 reviews" "
Rating 4 - Poor. 11 out of 70 reviews" "
Rating 2 - Terrible. 7 out of 70 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

ildiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked Mina Hotel but when we arrived to the Hotel they told us the hotel is closed. They told us to go to Golden Tulip Hotel what was just opposite to Mina Hotel.The Hotel receptionist told us the Mina Hotel and The Golden tulip have a some management. So we got the room in Golden Tulip. The Hotel room was very clean.Breakfast was good staff extra friendly and helpful. Location is just perfect. I recommend this hotel to everyone.Thanks for all of the staff we had a nice stay.
Stayed 2 nights in Dec 2021
Response from Mamoun Alawneh on 8 Jan 2022
Dear Mr. Idiko Greetings from Aqaba Thank you for choosing our hotel for your stay,and also we would like to thank you for your nice comment, and we hope to welcoming you again with your family at our hotel wish you and your family a very Happy new year

10/10 Excellent

Abdelmoula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles war perfect
Stayed 3 nights in Nov 2019

8/10 Good

Michelle

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
When i booked the room, according to Expedia, it included half board. Nevertheless, on arrival the hotel disputed this and claimed that only breakfast was included despite my Expedia booking confirmation showing half board. The person on reception wasn't very helpful and did little to resolve the problem. After talking to the Reservations Manager I was offered one complimentary dinner. Sadly, the hotel doesn't serve dinner in its restaurant, you have to go to their sister hotel - The Golden Tulip - over the road. On arrival the restaurant was rammed with people, so i just gave up. Aside from the issue with being ripped off over food, the rest of the experience was disappointing too. Half of the power sockets in the room didn't work, WIFI didn't reach the fifth floor, the air con was horrendously noisy even on a low setting, there was hardly any hot water in the morning and the bathroom was dirty. Bizarrely the TV remote, hair dryer and lamp switches were all covered in cling film, almost as if the hotel didn't want you touching them. All-in-all a poor experience. The one positive thing is the hotel's location, which is very central.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
i was moved to another hotel last minute so i cant say anything about it
Stayed 1 night in Sep 2019

4/10 Poor

Yusuf

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!!!
This was a terrible place! Apart from the receptionist who was nice and polite.... nothing to recommend at all! The hotel looks good on pictures but it’s a disaster In reality! The room was ok although nothing to be impressed with! The swimming pool was cas trophique and so was breakfast! I will never go back there even if I went for free!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the Mina was very gracious and accommodating. The key card would not work on our room and there was no security lock. The person at the front desk changed our room. We were fortunate to get an ocean view. The area is active and great for walking night and day, and the breakfast at Mina is excellent. We would stay again when we return to Jordan
Stayed 1 night in Jun 2019
Response from MAMOUN ALAWNEH on 19 June 2019
Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was badly outdated, which showed in all the details. The keycard didn't work and only the fourth time I had returned back to the reception and after the staff changing the room for two times I finally got in the room. The room was not properly cleaned, the floors were untidy and you were able to see your steps as on the unclean floor, the shower floor was full of sand, the sheets had burning marks. If I had had payed half the price the level would have been satisfactory. The staff was not too welcoming and I am not expecting anything special. The location of the hotel is however good in the city centre. That is definitely a positive side of the story.
Stayed 2 nights in Jun 2019
Response from Mamoun Alawneh on 19 June 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as will definitely improve our services.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things was very nice stuff and reception and location near the beach and markets It’s really comfortable
Stayed 1 night in Mar 2019
Response from F.O Manager on 26 Mar 2019
Thank you for your kind review , hope to see you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Business traveller
Nice hotel in the city center,nice clean rooms with view to the sea. Rich buffet for breakfast , helpful staff
Stayed 1 night in Mar 2019
Response from F.O Manager on 26 Mar 2019
Thank you for your kind review , hope to see you again as a guest in our hotel

10/10 Excellent

Hashem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Me and my wife we stayed there for 4 days everything was great the location is awesome shops bazzars restaurants we had the breakfast on the roof I can’t explain how the view were amazing on the gulf professional service and fast take your hooka while setting on the pool . Over all 5 stars 👍👍👍👍 thank you Mena hotel 👌💯💯💯
Stayed 2 nights in Oct 2018
Response from mamoun alawneh on 31 Oct 2018
Thank you we hope to see you again

8/10 Good

Nadia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though none of the advertised restaurants in the hotel were open, the rooms were clean, the air conditioning worked and the staff were pleasant.
Stayed 2 nights in Oct 2018
Response from mamoun alawneh on 31 Oct 2018
Thank you for your choosing our hotel,and we hope to welcome you in our hotel next time with better experience

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hotel was a bit dated and rooms needed smartening up - particularly bathroom and balcony. The lady on reception was very inexperienced and seemed to frequently leave her post meaning there was a long wait to check in.
Stayed 2 nights in Aug 2018

8/10 Good

Michael

Liked: Staff & service
Stayed 1 night in Jul 2018

2/10 Terrible

Baidar

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing was like the pictures they showed. The rooms didn't even have a working AC. Towels were ripped and bed sheets had brown stains on them. Supposedly there is free wifi but there wasn't and free parking was whatever you found in the street. This is more of a scam then it is a deal. Probably the last time I use Expedia! Shameful!
Stayed 1 night in May 2018

4/10 Poor

ray, Louisiana

Disliked: Room comfort
No air conditioning
Air conditioning not working!😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓😓
Stayed 2 nights in Feb 2018

6/10 Okay

juan, florida

One night hotel
Just a one night hotel , no much around to do or to see , besides going to the beach at 10 Km away .
Stayed 1 night in Aug 2017

8/10 Good

Bharat, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value choice, super location
Mina hotel was a stop-over for us on our way to Wadi Rum and Petra. Although Aqaba was not one of the bigger attraction for us during our Jordan journey, a stop at Aqaba and a stay at Mina Hotel worked out great. Hotel itself is centrally located, has super WiFi and a very friendly staff. If you are passing through Aqaba or there for a longer snorkeling/diving activities, this hotel could be very convenient and very cost effective. Highly recommend it. BTW for foreign travelers, right across from the hotel are a bunch of restaurants and you can have a choice of cuisine wiithin steps away from where you live.
Stayed 1 night in Jun 2017

4/10 Poor

SM, WI

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, BUT only stay if others sold out!
Hotel was so dirty that we had to wear shoes in the room to prevent our feet from turning black, door on cabinet for fridge was coming off the hinges, fridge needed a defrost so to allow door to shut properly, shower in bathroom had flimsy rod holding up the shower curtain and shower sprayed out back and front. However, the room was huge, included a living room and 2 bedrooms in addition to the bath, beds were comfortable, and it was in a great location within walking distance to beach, restaurants, shops, etc. We could see the Red Sea from the windows, and although they lacked screens, it was great that they opened to catch the breeze. Pool was OK but towels and cleanliness were lacking. Staff was not responsive to our concerns about the couch in the room, which was stained and dirty like all the furniture (even in the lobby), and wreaked of rotten food or a dead mouse. Restaurant was closed the whole time we were there, but that's probably for the best. WiFi was terrible, and only barely worked in the lobby, ended up going to restaurant on corner to use theirs.
Couch in room - dirty, smelled bad

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing
Our room was very nice but unfortunately the rest of the hotel was very disappointing. They originally gave us the wrong room when we checked in and the wifi didn't work for our whole visit. The hotel was under refurbishment and so was very messy with building equipment and materials in the corridors and blocking the stairs and we couldn't use the pool area as this was also being refurbished. Breakfast was quite limited and the receptionist didn't even know where breakfast was being served and sent us to the wrong floor.

6/10 Okay

Annie, Toronto, Canada

Disliked: Property conditions & facilities
Basic, clean, a little noisy
Spent two nights at Mina, mother and daughter, early twenties. Tons of sugar estate smoke in the lobby; couldn't use pool because full of kids and men; this was quite disappointing. This is a conservative Arab Muslim country. Women travellers need to remember this.

8/10 Good

Raj, london

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel
Good hotel, across the road from some restaurants and good facilities (an alcohol shop with a good selection of European drinks, esp beers, proved handy). Sea view apartment had a lovely balcony, perfect for watching the sun go down. Room was comfortable. Only real gripe was that the swimming pool area looked tired and the bar woman in the upstairs bar was so rude, we chose not to drink there again! Breakfast was reasonable too.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money

6/10 Okay

Pia Jensen

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Philip, Israel

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
We were disappointed with the cleanliness of the room (floor not cleaned and slime in the shower. Plastic cups in bathroom had someone else's toothpaste remains in them). We also had to ask for towels to be delivered even after leaving them hanging so as to not have them replaced during our 2 day stay. We were also disturbed at 2.00 am on the last morning of our stay with a call from reception saying our driver was waiting. After some discussion it was determined that reception had dialled the wrong room. The final insult was to have the reception person accuse us of stealing from the mini bar when we checked out. The mini bar was never fully stocked during our stay despite two visits from housekeeping staff during the first day. I am still extremely offended that after saying that we did not use the mini bar during our stay, the male receptionist said "perhaps your wife used it when you were not looking". My wife was standing right there when he made the accusation. We will not be recommending the Mina hotel in Aqaba to anyone.

8/10 Good

Jens J

Liked: Cleanliness, property conditions & facilities, room comfort
Good location in "central Aqaba"
A hotel that lives up to the rating. Good location in the "city centre" of Aqaba. Restaurants just around the corner and also easy to get a hold of taxis outside the hotel. Located just behind Doubletree by Hilton. The hotel (as well as most others) is cooperating with "Berenice" (a pool- & beacharea by the south beach you can go to by bus for apr. 10 JOD). The breakfast isn't the most culinary you can find, but enough to get full. Though very cold (due to A/C) both in the corridors and restaurant, so bring a warm sweater when off to eat breakfast. If you're thinking about ordering something by the waiter by the pool, it might be a good idea to ask for the price first...

8/10 Good

Helen, UK

Liked: Cleanliness, staff & service, room comfort
Great hotel but maybe avoid Jordanian weekends
Location and position of the hotel is excellent, there is parking very nearby which helps if you have come from or going to petra/wadi rum. At the weekends Fri/Sat the hotel gets busy with locals coming from Amman and other areas. You could feel uncomfortable by the pool as it tends to be full of young men, with the girls locally dressed sat in the shade. Outside of these times it is quiet and always kept clean The main hotel is good, the breakfast isn't good and they often run out of bread and food during busy times -and weekends.

8/10 Good

Verified traveller

Liked: Staff & service
The hotel is run down but is in a central and convenient location. Breakfast was poor. However, I have a very good impression of the hotel mainly because of one of the receptionist - Sadeq, who was extremely helpful and professional, especially in recommending tours and restaurants.

8/10 Good

stefano

Liked: Cleanliness, staff & service, room comfort
good location close to shops and restaurants
good quality for the price, good location close to the sea and the marketnot, not far from the borde, kind personal very helpfull.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible terrible experience!!!!!!
The worst experience I had on my trip to Egypt, Jordan and Israel was without doubt this place. They gave me a room on the 4th floor, room 408 if I remember correctly. It was absolutely disgusting!!! Dirtiest carpets I've seen in awhile, no towels and only after three phone calls to reception and 45min later did I get some to shower, no hot water, nowhere to put the soap so was left to put it on a terribly dirty and moldy shower floor and aircon didn't work. Only after going downstairs and complaining did they move into a room reminiscent of the photos they have posted on Expedia. Was happy with the room in the end but my experience was ruined by then. Breakfast in the morning was an absolute zoo. Kids running round like it was the school playground. The staff have no control. Avoid this place if you can.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anna, Stockholm

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and very good staff.

8/10 Good

Spuz, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Located next to the Hilton, a perfect Hotel for stop over in Aqaba on way to Petra or over to Egypt. Restaurant & Bar top floor good views, breakfast perfect for price point, hire car companies downstairs next door (Thrifty/Dollar Plus)and across road (Hertz). Easy to find if driving into Aqaba. Rooms are clean and new, even mini bar! For price hard to beat. Reception staff even tried to assist with the Ferry booking sending bus boy up to the ride to try and buy ticket though had to do in person. Ferry to Egypt nobody really knows what time the fast ferry leaves as they are dictated to by the large tour groups! Yes you heard it here first, normally they go at 1pm though if a large tour group is running late they will hold the Ferry up hence call on the day, they don't tell you this, though when over 120 people turn up on tour buses at 17.50 with the ferry leaving at 18.00 it's easy to work out who runs the show!

8/10 Good

K & O, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mina-hotel in Aqaba, Jordan
Me and my boyfriend had a nice first trip to Jordan and Mina-hotel. Mina`s location is very central; there is good restaurants, shops, bazaar-area, internet-cafes, beauty salon, banks and so on, very near by. Almost everything what you need in a holiday, is in walking distance. Mina itself is nice middle-class hotel, we had extremely good deal from hotels.com. Cleaning is excellent: every day changing sheets and towels and sweeping floors. Staff is polite and kind, my boyfriend even played biljard with management in the top floor bar. Breakfast was allright; changing selection and we sure had our stomach full in the morning. Room was nice and large, comparing to Europe standard, but little bit noisy. There is road in front of Mina and a mosque very near and our room was in the road side in 6th floor. From other rooms there was no noise but from the hallway yes. But these were no issue, I just put ear-plugs when I go to sleep! ;) I think that pool side rooms has not so much noise. Although I liked to watch local life and people from our road side room, so this was not problem to us. It was low-season, so there was not so many tourists but it was actually quite funny sometimes to be only customers in a restaurants, very VIP! :D In Mina there was lobby bar, main restaurant where they served breakfast and nice roof top bar, where was nice view. Only downside which I can think of Mina, is that there was no water in the pool and free WIFI didn`t work. Although management said that we can go to other nearby hotel use the pool and WIFI, so it was not unsolvable problem either. Few tips: there is not many rooms with balcony so if you like to have balcony, be sure to mention it. We had reguested balcony but there was not any left. Although in our room were three big windows which can open, so it was nice. If you are not smoking person, be aware that there is smoking everywhere. And I mean everywhere in Jordan.. :D And use taxis to make trips, it is cheap and service is good. We went to Petra and Wadi Rum desert with taxi and these were amazing trips! We did not go to swimming but notice that the nearby beach is public beach where local people hang around with clothes on, drinking tea and barbecue, so that`s not place to take sun or swim. There is very beautiful beach about 12km south from Aqaba, Japanese Garden, where is good to swim and explore corals with snorkling or diving. We went there but we didn`t swim because of the low air temperature and windy day but it was beautiful beach. All and all, I can recommend Mina-hotel to all, who are not expecting five star quality. Very good value of money, central location, kind and polite staff, good service. What more do you need, especially if you have a good deal? We had a lovely vacation in Mina and in Jordan, which is amazing, kind, honest, safe, real, fascinating and hidden gem country, I highly recommend!

10/10 Excellent

Stefan, Borås

Liked: Cleanliness, staff & service, room comfort
I like the hotel
Very friendly staff. I was upgraded and I had a room with balcony on the 7th floor overlooking the Red Sea and the harbour (room 704). Very comfortable room. I wish I stayed at the hotel longer. Nice breakfast. At the time of writing the pool was closed for maintenance and will propably be so for a while. The hotel is not brand new so it is a little bit worn. The hotel is in the city center so it is very close to shops, cafees and resturants etc.

10/10 Excellent

Samsuri, Bahrain but from Spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mina Hotel- located in the heart of the City..
Don't expect to much from the hotel although read so many good reviews about this hotel..but was really surprise when my wife and I see the glimpse of the hotel when we saw it for the 1st time from the main road..The building and the location really look like a 4 star hotel..but not the room..the interior is match to the hotel rate but it is clean and quite a spacious..and the view also is very good..will recommend to my friends..

8/10 Good

Ralf, Austria

Liked: Cleanliness, staff & service, room comfort
Mina Hotel - good value for money
We got a very late booking at this hotel which did run surprisingly well. The room itself is fine and comfortable, and while not having a hotel beach the swimmingpool offers some nice rest after exploring the town or surroundings. It is very easy to access Aqaba from this hotel due to its central location. At the time of our stay the hotel was almost completely booked and a few guests made a lot of noise during the day from early morning. Here the managment could develop a little bit more pressure on those guests in favour of all others.

10/10 Excellent

ben, glasgow, scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Great central Aqaba hotel
Hotel is perfect for a stay in Aqaba. Right in centre of town with restaurants/cafe's all around. Breakfast is buffet style with decent mix of choice. Room was very clean and satelite TV (only one main english channel - fox movies). we had booked a double room but were given a twin. housekeeping just moved two beds together but took until 3rd day before they made up the mattress sheet as a double. Not a major issue. pool is great and sunbeds to use. reception staff very helpful. Please do note that although payment by AMEX/VISA/MASTERCARD is advised, AMEX is not allowed, and we felt the staff tried to make lots of excuses why NOT to take credit card and only wanted local currency. in the end we went to their sister hotel next door and paid on mastercard there instead.

4/10 Poor

Sukru

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice !
- This hotel is a total scam. We went there but it was under maintenance. The security guy sent us to Golden Tulip hotel. - The guy at the reception told us that Golden Tulip is 4-star hotel which is not even actually deserving 2-stars - The breakfast has almost nothing. And what they serve was all perished. - Rooms were horrible, noisy and dirty. - The staff attitude was the only thing we appreciated.
Stayed 2 nights in Apr 2022

8/10 Good

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ενα ξενοδοχείο που ειχε βαφτεί και ανακαινιστει προσφατα. Θέλει δουλειά ακόμη. Το λόμπυ ηταν φτωχο, το πρωινό είχε λίγες επιλογές. Οι τουαλέτες του εστιατοριου πιο πολύ καθαριοτητα.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ligger veldig sentralt og fint. Mange resturanter, bilutleie og alkoholutsalg i nærheten
Stayed 2 nights in Dec 2019

4/10 Poor

JEAN CHARLES

Disliked: Cleanliness, staff & service, property conditions & facilities
Hôtel au centre ville, plutôt bruyant. Accueil moyen. Le petit déjeuner classique est inexistant.
Stayed 6 nights in Oct 2019

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto grande e limpo. Nos atendeu super bem!
Stayed 1 night in Aug 2019

4/10 Poor

Isabelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel pris d’assaut par les locaux. Piscine envahie par les non résidents de l’hôtel. Propreté pas terrible Odeur de tabac partout
Stayed 2 nights in Aug 2019
Response from Mamoun Alawneh on 27 Aug 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as will definitely improve our services.

2/10 Terrible

Miryam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oseriöst och smutsig
Fruktansvärt vistelse. Hotellet hänvisar oss till ett annat hotell utan förklaring. Nya hotellet är smutsigt och skabbig.
Stayed 7 nights in Jul 2019
Response from Mamoun Alawneh on 14 July 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as will definitely improve our services.

8/10 Good

jan

Liked: Cleanliness, staff & service, room comfort
Udmærket men lidt slidt.
Flink personale der yder en god service. Hotellet ligger perfekt.
Stayed 7 nights in Mar 2019
Response from Fo. Manager on 16 Mar 2019
THANK YOU FOR CHOOSING MINA HOTEL, HOPE TO SEE YOU AGAIN.

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
listopad 2018
Przyzwoity hotel za rozsądne pieniądze, WIFI w lobby oraz w pokoju, otrzymaliśmy pokój na najwyższym pietrze z widokiem na morze, w hotelu jest zewnętrzny basen , śniadanie OK Bardzo dobra lokalizacja , wszędzie bardzo blisko na piechotę. Polecam ten hotel
Stayed 1 night in Nov 2018

6/10 Okay

ahmed

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2017