Arrived very tired and looking forward to go to my room to relax and rest. However, at Check in, I was treated very rudely by the lady at the desk. Told me my breakfast was not included although I had payed for that in advance. Also, said Wi-Fi was not working which was extremely important for my husband's work. I know these things can happen, but treating the customer with ZERO respect is just unacceptable. Glad that I will never be back to this "hotel".