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Reviews of Le Manumea Resort

3.5 out of 5
Le Manumea Resort
Vailima, Apia

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 170 reviews" "
Rating 8 - Good. 60 out of 170 reviews" "
Rating 6 - Okay. 19 out of 170 reviews" "
Rating 4 - Poor. 8 out of 170 reviews" "
Rating 2 - Terrible. 8 out of 170 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing i needed was at hand , great staff in a quiet location
Stayed 5 nights in Apr 2024
Response from Tualagi Paul on 5 May 2024
Thank you Ross, we are very happy to hear you enjoyed your stay with us :)

2/10 Terrible

Ulielo

Travelled with partner
Disliked: Property conditions & facilities
Like the location,staff were very good, customer service was awesome,what I don't like the room the front door and the back door to the bathroom it seems like it lock from outside, the bathroom is open on the top not fully cover anybody can climb up and looked in while showering and in toilet,the curtains all around the room were not completely close is about and inch between one curtain to another curtain anyone can stand outside looked in while changing or resting and it feels unsafe we booked for 3 night me and my husband decided to leave the hotel after 1 night and look for somewhere safe...
Stayed 3 nights in Apr 2024
Response from Tualagi Paul on 30 Apr 2024
Talofa lava Ulielo,We are sorry to hear that felt unsafe and had to leave our premises early. We do advertise our rooms as having an indoor/outdoor bathroom with photos showing this. The reason we say it is an indoor/outdoor is because it is ONLY ACCESSIBLE FROM THE INSIDE OF THE ROOM and it just gives a feeling of showering outside under the stars but is fully surrounded by a very tall rock wall. The property is also fully fenced. The front door as you enter is locked automatically when closed and cannot be opened from the outside unless you have a key but is easily opened from the inside, it also has a security lock inside for use if you would like the extra security. The back door that you use to enter the bathroom from the room has a lock for those who are using the shower or toilet so no one from the room is just walking in however can easily be opened with a butter knife from inside the room incase you have children that accidentally lock themselves in the bathroom. There is also a lock on the inside of the bathroom door should you need the extra security when you are about to sleep. For the curtains, thank you for bringing this up that it is an issue for you and may be a possible issue for other guests- we will work on having curtains that overlap. Hope you enjoyed the rest of your stay in Samoa.

10/10 Excellent

Maria, sydney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter booked this hotel for us. We appreciated the service, and the size of our hotel room. The AC unit had malfunctioned and this was quickly rectified. We saw new AC unit's were being installed in diff rooms. A beautiful small hotel away from the jungle of Apia. We would be happy to return and stay at Lemanumea again. Remember to bring your own toiletries such as Soap, shampoo and conditioner as the hotel doesnt supply this. We bought our own so this wasnt a problem. We requested extra towels and was always received well. 10/10 for the service from the Staff.
Stayed 7 nights in Apr 2024
Response from Tualagi Paul on 26 Apr 2024
Thank you for the lovely review, we are very happy to hear that you enjoyed your stay with us. We hope to host you again in the near future :)

10/10 Excellent

Maria, sydney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. The hotel is small, cosy & rooms are spacious with a beautiful outdoor bathroom/toilet. We had an issue with our AC. This was quickly rectified and we were given another room. Not a biggie. The parking area is small. Again not a biggie as there is space external from the site to park. Loved the service from the Staff. They were friendly, warm, attentive and helpful! Highly recommend this spot for families (big and small) and couples! Thank you so much for a great and enjoyable stay!!!
Stayed 8 nights in Apr 2024
Response from Tualagi Paul on 26 Apr 2024
You're most welcome! We are happy to hear you enjoyed your stay with us! Thank you for the lovely review :)

10/10 Excellent

Valelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The dogs around the property was very concerning especially when you’re afraid of dogs and travelling alone and at night
Stayed 2 nights in Apr 2024
Response from Tualagi on 15 Apr 2024
Much apologies Valelia, we have reported the dogs many times as they are the surrounding neighbors dogs. They walk around looking for food and have never harmed any guests however we also do not want them around the property. We will try to get it sorted asap. Other than that, I do hope you enjoyed your stay with us :)

8/10 Good

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the outdoor shower.
Stayed 2 nights in Apr 2024
Response from Tualagi on 15 Apr 2024
Thank you Ruby, we hope you enjoyed your time with us :)

10/10 Excellent

Pesi, Spring Mountain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Manumea provided an amazing experience; the staff were incredibly attentive, easy to talk to, and took excellent care of us throughout our stay. I'll definitely be booking here again in the future. Thank you, Le Manumea, for your outstanding hospitality
Stayed 14 nights in Apr 2024
Response from Tualagi on 15 Apr 2024
Thank you Pesi, we appreciate the lovely review and are happy to hear that you enjoyed your time with us :)We look forward to hosting you again in the future.

10/10 Excellent

Orepa, Pago Pago

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, just needed to service AC, I will definitely stay there when I visit again. Friendly Staff, great place for family, my kids enjoyed staying there. Thank You Le Manumea Hotel Management & Staff Until next time.
Stayed 2 nights in Apr 2024
Response from Tualagi on 15 Apr 2024
You're most welcome. Thank you for the lovely review, we are very happy that you and your family enjoyed your stay with us. We look forward to hosting you all again and will definitely have the AC's serviced :)

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome accomadation facility. Was made welcome as soon as we arrived. Beautiful place, great staff amd food was perfect. Could not fault anything
Stayed 4 nights in Apr 2024
Response from Tualagi on 15 Apr 2024
Thank you for this lovely review, we are happy to hear that you enjoyed your time with us :)

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute hidden hotel. Booked it last minute and the room was a perfect size for us and our 2 kids. It's not as big as the other hotels we stayed at on our trip but defs one of our faves. The feel of it and the ambience was so beautiful. We look forward to booking it again on our next trip
Stayed 1 night in Apr 2024
Response from Tualagi Paul on 10 Apr 2024
Thank you for the lovely review, we are happy to hear that you and your family enjoyed your stay with us. We look forward to hosting you all again :)

8/10 Good

Tom, Melbourne

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Stayed one night and for the price we paid, really happy with the facilities and our room.
Stayed 1 night in Apr 2024
Response from Tualagi Paul on 10 Apr 2024
Thank you for staying with us and happy you enjoyed your time with us :)

10/10 Excellent

vendella

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome customer service
Stayed 1 night in Mar 2024
Response from Tualagi on 17 Mar 2024
Thank you, we are happy to hear this :)Have a Blessed week!

8/10 Good

Matapuna

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Tualagi on 16 Feb 2024
Thank you, we are happy that you enjoyed your stay :)

8/10 Good

Vanya

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I travelled with 2 children under the age of 5, hotel is surrounded not too close to shops. Drive to Apia is less than 5/8 minutes away. The hotel is very spacious and nice. My only thing I did want was an actually bathroom and not one that was outside, again it is for the experience of being in Samoa so it was a nice feel of it. Breakfast was not incl when booking it was purchased with our own koney. Overall, nice hotel could do a little work and upgrading for the amount you pay. Otherwise, staff were wonderful and helpful.
Stayed 14 nights in Jan 2024
Response from Tualagi on 31 Jan 2024
Thank you Vanya for the review. Upgrading is definitely in the plans so hopefully done before the next time you book with us :)Have a Blessed 2024!

8/10 Good

Sina

Stayed 2 nights in Jan 2024
Response from Tualagi on 23 Jan 2024
Thank you Sina :)

8/10 Good

Sina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and good sized rooms
Stayed 8 nights in Jan 2024
Response from Tualagi on 22 Jan 2024
Thank you Sina!:)

8/10 Good

Sina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuinely friendly with spacious rooms!!!
Really accommodating staff that went beyond to help me when I was left with nowhere to stay after arriving on the island that day with kids and finding out the accommodation we booked at the Sheraton in town was canceled because it was closed for renovations! I was shocked. Anyway my other family were staying at Le M and shared my situation. Luna was so supportive and I am so grateful she managed to find us space for our whole time there. The staff are so friendly and pool was awesome as it was really deep. Entertainment at Fiafia night was a delight and the kids loved the fire dance. Pancakes for breakfast a win and large rooms makes it bliss with kids. Beds were comfortable and nice to have your own small kitchen. Tip is to turn off the air con at night and keep fan on, this made it a nice temp to sleep. I felt safe and secure with our belongings as other family staying elsewhere at the more flasher places have had things go missing. Also easy to get to town. Good to have a shop and laundromat across the street and easy to get a taxi. Car park good and the place is really pretty at night. We were able to have visitors come round and hang out and have a swim with us which was great. One thing I might suggest for improvement is lighting in the rooms are not bright enough. Overall affordable and comfortable. Thanks for a great stay.
Stayed 3 nights in Jan 2024
Response from Tualagi on 22 Jan 2024
Thank you Sina for this lovely and detailed review! :)We are very happy to hear that you enjoyed your time with us and will definitely work on the lighting in the rooms. We hope to host you and your family again in the near future. Have a Blessed 2024!

10/10 Excellent

Lamepa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are very friendly. The place is very clean and tidy. Highly recommended
Stayed 5 nights in Jan 2024
Response from Tualagi on 22 Jan 2024
Thank you Lamepa :)Have a Blessed 2024!

10/10 Excellent

Pesi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet beautiful location excellent customer service. Met the owner she’s lovely and beautiful. I’ll will recommend to my family and friends and other people
Stayed 7 nights in Jan 2024
Response from Tualagi on 12 Jan 2024
Thank you for the lovely review Pesi. We are very happy to hear you enjoyed your stay with us and will be recommending us to your family and friends :)

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Tualagi on 12 Jan 2024
Thank you! We are happy to hear you enjoyed your stay with us :)

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from Tualagi on 10 Jan 2024
Thank you for the 5 stars :)We are glad you enjoyed your stay with us!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and facilities with great outdoor bathroom. Well kept property (gardens) and Fiafia night was awesome. Hostess was very welcoming.
Stayed 3 nights in Dec 2023
Response from Tualagi on 26 Dec 2023
Talofa lava Karen,We are happy to hear you enjoyed your stay with us. Thank you for the lovely review. Have an awesome 2024!

10/10 Excellent

Ruth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful. Rooms were great and spacious! Air con!! Food from restaurant was great/tasty! Cocktails at happy hour were yummy too! Overall a great and easy place to start our vacation.
Stayed 2 nights in Dec 2023
Response from Tualagi on 26 Dec 2023
Talofa lava Ruth,We are happy to hear you enjoyed your stay with us. Thank you for the lovely review. Have an awesome 2024!

10/10 Excellent

Tofi

Stayed 1 night in Dec 2023
Response from Tualagi on 17 Dec 2023
Thank you Tofi, very happy that you enjoyed your time with us :)

10/10 Excellent

Fitu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Tualagi on 26 Dec 2023
Thank you Fitu. Have a Blessed 2024!

8/10 Good

Eleanor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The location is handy to town and therefore dining options. The air conditioning in the room was really effective and made for a comfortable sleep. Nice little kitchenette in the room and really good quality for the price overall. Main negative for us was that the bottom of the swimming pool was not clean so we did not swim whilst there at all, which was disappointing with a child. Also the room had a strong paint smell but that would of course fade over time as had just been painted.
Stayed 3 nights in Nov 2023
Response from Tualagi on 15 Nov 2023
Talofa lava Eleanor,Thank you for the lovely review. We apologize for our swimming pool, we have had some tiles missing and it has been a mission trying to find an underwater glue that holds the tiles in place without emptying the pool. We also had some work done in July building the rooftop deck and the welding of the rails has created a yellow dirty look on the tiles that we also cannot remove. Please know that it is not dirt but is the result of the welding sparks that have stained the tiles.And yes much apologies for the fresh paint smell as you were the first guests occupying that room after a fresh coat of paint.We do hope to host you again in the future and really hope that by we have found a way to fix our tiles in the pool by then :)

10/10 Excellent

Lavinia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating. Food was amazing. Aircon & fan in the room we're life savers for our trip. Stunning views from the veranda. Highly recommend & would definitely stay there again. Thank you for a wonderful stay.
Stayed 7 nights in Sep 2023
Response from Tualagi on 16 Oct 2023
Thank you for this lovely review. We are very happy you enjoyed your stay with us :)We hope to host you again in the near future!

10/10 Excellent

angelina

Stayed 3 nights in Sep 2023
Response from Tualagi on 15 Nov 2023
Thank you, we are very happy to hear you enjoyed your stay with us! :)

10/10 Excellent

poasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tualagi on 15 Nov 2023
Thank you, we are very happy to hear you enjoyed your stay with us! :)

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff . Aircon , hot showers and bed was comfortable. Do not miss the fia , fia night it was excellent
Stayed 3 nights in Sep 2023
Response from Tualagi on 16 Oct 2023
Thank you Darren :)Happy to hear you enjoyed your stay with us.

8/10 Good

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Apia township and also good eateries. Food overall at the resort was very average.
Stayed 7 nights in Sep 2023
Response from Tualagi on 16 Oct 2023
Thank you Philippa :)

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service
Beautiful setting, property a little tired in some areas but comfortable and convenient, staff were helpful .
Stayed 4 nights in Sep 2023
Response from Tualagi on 16 Oct 2023
Thank you Allan :)

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people, good hotel
Stayed 1 night in Sep 2023
Response from Tualagi on 11 Sept 2023
Talofa lava Andrew,Thank you for the 10 out of 10 :) Very happy that you enjoyed your stay with us!

10/10 Excellent

Carolyn & Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting spacious accommodation comfortable bed Friendly kind and helpful staff
Stayed 2 nights in Sep 2023
Response from Tualagi on 11 Sept 2023
Thank you Carolyn & Kevin :)We are happy to hear you enjoyed the accommodation and the staff. Have a Blessed end of year!

10/10 Excellent

Sione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and very peaceful
Stayed 2 nights in Sep 2023
Response from Tualagi on 5 Sept 2023
Thank you Sione, we are happy to hear you had a pleasant stay with us :)

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from Tualagi on 15 Nov 2023
Thank you, we are very happy to hear you enjoyed your stay with us! :)

6/10 Okay

Jenny

Stayed 1 night in Jul 2023
Response from Tualagi on 5 Sept 2023
Fa'afetai :)

2/10 Terrible

Vivienne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was not available for meals when required you had to leave the premises to buy elsewhere, dog and cat faeces everywhere that can’t be helped, the TV channels are terrible no signals no WIFI - the microwave doesn’t work lucky we booked 2 rooms, no hot water in my mums unit, if you run out of soap and toilet paper you have to buy elsewhere yourself as there were NO STAFF to be found on the premises to ask for help. Parking first in first serve otherwise you’re stuck outside the gate with your rental, no security. The only best thing is the FIAFIA NIGHT but the food was average not as good as expected Samoan Cuisine being a first time coming into the country. So unsatisfactory.
Stayed 4 nights in Apr 2023
Response from Tualagi on 11 Sept 2023
Talofa lava Vivienne,Much apologies, we have been short staffed since the borders have re-opened as a lot of our people have left our shores to work overseas. Most businesses in Samoa are facing the same problem and suffering trying to find staff. At the moment we only open for breakfast on Sundays and the restaurant/bar close the rest of the day so most likely this is when you were to find NO STAFF. However, housekeeping should have been around to service your room and restock supplies. Again, apologies that you did not enjoy your first experience and we do hope to host you again in the future and do better.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had the best time at Le Manumea, thank you to the staff for making our stay great.
Stayed 7 nights in Jul 2023
Response from Tualagi on 19 July 2023
We are happy to hear you enjoyed your time with us. Thank you for the lovely review :)

10/10 Excellent

Moe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and attended promptly to our requests. The accomodation was clean and comfortable. Will stay here again in the future.
Stayed 2 nights in Jul 2023
Response from Tualagi on 10 July 2023
Talofa lava Moe,Thank you for the lovely review :) We do hope to host you again in the near future.

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and welcoming staff. In good location on the hill just out of Apia. Fantastic Fao Fao night. Close to Robert Louis Stevenson museum which is a must see in Apia.
Stayed 3 nights in Jun 2023
Response from Tualagi on 4 July 2023
Talofa lava Anita,Thank you, we are happy to hear you enjoyed your stay with us.Until next time :)

10/10 Excellent

rowena

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Tualagi on 18 June 2023
Thank you for the 5 stars :)

6/10 Okay

Fred

Liked: Staff & service
Location is great. Room was alright, bedding was old, could do with new sheets, blankets, pillows were too hard tv wasnt working, very hard to catch taxi at night, no taxi contact details. Staff were friendly.
Stayed 5 nights in May 2023
Response from Tualagi on 18 June 2023
Thank you for the constructive feedback :)

10/10 Excellent

Saiasi

Liked: Cleanliness, staff & service, property conditions & facilities
Very well presented and friendly customer service. Delicious meal at dinner. Spacious room and very comfortable to relax and rest for the night. Really enjoyed the night spent at Le Manumea. Thank you.
Stayed 1 night in May 2023
Response from Tualagi on 10 May 2023
Thank you for the lovely review, we are very happy to hear you enjoyed your stay with us and we hope to host you again in the near future :)

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities

8/10 Good

Richard

Travelled with family
Liked: Room comfort
Beautiful comfortable beds and good facilities.
Stayed 4 nights in Dec 2022

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop selling non refundable hotel/motel rooms!!!
Hotel.com needs to stop making non-refundable hotel sites available in this uncertain covid climate. You are capitalising off this situation when we are not clear when countries are going to open their borders. BE LIKE AIR BNB
Stayed 3 nights in Jul 2020
Response from Lagi on 6 July 2020
Talofa lava Thomas, You are welcome to stay with us when borders do open for the amount of nights you have already booked and paid for, whether it be this year or next. We look forward to hosting you in the future. Until then stay safe and well. Kind regards, Le Manumea

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were always clean, pool needs a bit of tlc and a fix up, some bricks are movable and tiles inside pool are broken. Overall a very pleasant stay, Definitely will be back here again!
Stayed 7 nights in Feb 2020
Response from Lagi on 20 Feb 2020
We are glad you enjoyed your stay with us :) We are in the middle of trying different products to see which will allow us to replace the tiles without emptying the pool as we heard once you empty the pool so many more problems arise. Hopefully we have addressed this issue before your next stay :)

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Tualagi Paul on 22 Jan 2020
Thank you, we are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, staff are awesome and they host the best fiafia night in Samoa! HIGHLY RECOMMEND THIS PLACE
Stayed 4 nights in Jan 2020
Response from Lagi on 16 Jan 2020
Thank you for the awesome review, we are very glad to hear that you enjoyed your stay with us. We hope to host you again in the near future.