Lovely hotel and very helpful staff. But beware before booking!
Unfortunately, the hotel is accessed via a building site on the ground floor, builders dust everywhere, and you take a lift up to the 4th floor.
I was so convinced from the outside appearances that the hotel was closed down when I arrived, that I telephoned Expedia!
The building noise started at 0630 one morning, but 0730 most mornings. This is not ok. I telephoned the reception staff as this would not be legal in the UK but they were not helpful (and to be fair, I am not sure what they could do but pass on the complaint)
The staff and the hotel are actually lovely, so this really is a shame. They offered a free glass of bubbles for the trouble of the building work, but really what they should do is ACTUALLY LET YOU KNOW ABOUT THIS BEFORE YOU BOOK! And then you decide if the money you are paying is worthwhile for you or if you would rather stay somewhere else. Honestly, I found this only a minor inconvenience as I was in Antwerp for work and there were early starts anyway. I would be horrified if I were on holiday.
NB whilst the free 24h room service tea and coffee are nice touches, I would much prefer a minibar and kettle in the room. The reception staff are not always at the desk - quite reasonably- sometimes they are delivering tea or coffee to someone else's room, going to the bathroom, whatever. So getting your tea or coffee via room service may not be possible if you are on a tight schedule.