Exterior

Reviews of JW Marriott Anaheim Resort

4.5 out of 5
JW Marriott Anaheim Resort
1775 SOUTH CLEMENTINE ST, Anaheim, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 902 out of 1300 reviews" "
Rating 8 - Good. 222 out of 1300 reviews" "
Rating 6 - Okay. 84 out of 1300 reviews" "
Rating 4 - Poor. 51 out of 1300 reviews" "
Rating 2 - Terrible. 41 out of 1300 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

kamajit

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I wouldn’t not stay here rooms services was not picking up my phone. I had to walk down to receptionist to get everything done. Will I stay here ? No you better off finding somthing else than this place. When we entered are room no soap no brushes no coffee mugs I had to literally go down and get them in bag all this should be put in room before guest arrived.
Stayed 2 nights in Apr 2024
Response from Director on 29 Apr 2024
Dear Kamajit, Thank you for choosing us for your recent visit. We want our guests to experience genuine, attentive, and warm service throughout their stay; therefore, we apologize that our associates were not responsive to your calls and that you were disappointed with the lack of amenities in your room. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals to ensure this is not repeated. We hope you will reconsider us so that we can provide you with the attentive hospitality for which we are known.All the best,Jovani GuzmanDirector

8/10 Good

Deepak, FREMONT

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the stay here barring couple of minor problems.
Stayed 3 nights in Apr 2024
Response from Director on 28 Apr 2024
Dear Deepak, Thank you for being our guest at JW Marriott, Anaheim Resort, and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences.All the best,Jovani GuzmanDirector

10/10 Excellent

heather

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director on 24 Apr 2024
Dear Heather, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott, Anaheim Resort for another spectacular escape.All the best,Jovani Guzman,Director

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Apr 2024
Response from Director on 22 Apr 2024
Dear Liliana, We are so pleased to know our associates made your experience at JW Marriott, Anaheim Resort, memorable. Our team's dedication to extraordinary hospitality and warmth is invaluable. Thank you for your kind words, and we look forward to making your next visit just as special.All the best,Jovani Guzman,Director

10/10 Excellent

Kai Ming

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 6 nights in Apr 2024
Response from Director on 22 Apr 2024
Dear Mr. Ming, We are so pleased you had an enjoyable experience during your time with us. It’s our priority to offer a tranquil and uplifting escape, and we are glad to have achieved this for you. We look forward to your return to JW Marriott, Anaheim Resort.All the best,Jovani Guzman,Director

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Everything was great besides the pool being on the wrong side of the building. Full shade by 2 pm when we were there. Also, the pool was not heated even though they claim it is.
Stayed 4 nights in Mar 2024
Response from Director on 19 Apr 2024
Dear Jeffrey, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations with regard to the pool. We want to extend our apologies for any inconvenience caused, and we will share your comments with our team as we are continually looking for ways to elevate our guest experience on all levels. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences.All the best,Jovani Guzman,Director

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 4 nights in Mar 2024
Response from Director on 11 Apr 2024
Dear Tong, Thank you for choosing to stay with us and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our Anaheim. We look forward to your next visit to JW Marriott, Anaheim.All the best,Jovani Guzman,Director

10/10 Excellent

Smriti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Apr 2024
Response from Director on 11 Apr 2024
Dear Smriti, Thank you for your generous feedback and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott, Anaheim Resort for another exceptional and revitalizing experience.All the best,Jovani Guzman,Director

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel stays I have ever had! The customer service was above and beyond! Loved that it was walking distance to the park. The restaurants in the hotel were also phenomenal! Will definitely be staying at this property again on our next trip!
Stayed 3 nights in Jan 2024
Response from Director on 10 Apr 2024
Dear Ashley, Thank you for the outstanding review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. It is also nice that you loved our perfect location and in-house restaurants. Thank you once more for choosing JW Marriott, Anaheim Resort; we look forward to having the opportunity to accommodate you again soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director on 9 Apr 2024
Dear Saul, We are delighted you had an outstanding stay at JW Marriott, Anaheim Resort, and that you loved all aspects of our resort. Thank you for the excellent rating, and we look forward to hosting you again soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top garden! Staff are exceptionally kind and helpful.
Stayed 5 nights in Apr 2024
Response from Director on 8 Apr 2024
Dear Michelle, Thank you for the generous review. We enjoy hearing from our guests and are pleased we exceeded your expectations. We appreciate you mentioning how much you loved our Secret Butterfly Garden and Digital Forest as well as our outstanding associates. It was our pleasure serving you at JW Marriott, Anaheim Resort, and we look forward to your next visit. All the best,Jovani GuzmanDirector

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best customer service experience I’ve had in a long time. Not a days seems like no one is willing to help but ALL staff members at this location when above and beyond to make out as memorable stay. Will definitely be coming back soon. Thank you.
Stayed 1 night in Apr 2024
Response from Director on 8 Apr 2024
Dear Adrian, Thank you for the outstanding review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. It is so wonderful to know you loved our perfect location. Thank you also for choosing JW Marriott, Anaheim Resort; we look forward to having the opportunity to accommodate you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Director on 7 Apr 2024
Dear Cindy, Thank you for sharing the nice rating about your experience at JW Marriott, Anaheim Resort. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.All the best,Jovani Guzman,Director

8/10 Good

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good area. It’s very quiet. The 3 young men were welcoming, nice and very helpful as I arrived.
Stayed 2 nights in Apr 2024
Response from Director on 5 Apr 2024
Dear Natali, Thank you for choosing JW Marriott, Anaheim Resort, and for the kind review. We are glad you were pleased with our location and our cordial team members. We value your business and hope to welcome you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

William, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with 4 pcs bath. 15 min walk to DLR
Stayed 4 nights in Mar 2024
Response from Director on 2 Apr 2024
Dear William, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We are happy knowing our spacious accommodations and the convenience of our location, enhanced your visit with us. It was a pleasure hosting you, and we hope to see you again soon.All the best,Jovani Guzman,Director

8/10 Good

Mohammad Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to check in at 4pm and were informed the room is not ready yet. We left and came back at 6:45pm and still didn't have the room ready.
Stayed 3 nights in Mar 2024
Response from Director on 2 Apr 2024
Dear Mr. Ali, Thank you for choosing us. We are sorry to hear that your room was not ready upon arrival and the delay you experienced in getting your accommodations ready. It is certainly not the kind of experience we strive to provide our valued guests. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.All the best,Jovani Guzman,Director

10/10 Excellent

Colin

Stayed 2 nights in Mar 2024
Response from Director on 3 Apr 2024
Dear Colin, Thank you for rating your stay at JW Marriott, Anaheim Resort. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Director on 2 Apr 2024
Dear Elizabeth, Thank you for the outstanding rating. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott, Anaheim Resort; we hope to have the opportunity to accommodate you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best!
Stayed 1 night in Mar 2024
Response from Director on 1 Apr 2024
Dear Daniel, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. Our resort is designed to uplift the soul and enrich the body, spirit, and mind. It was a pleasure hosting your visit, and we look forward to seeing you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, property conditions & facilities
It’s a great hotel, really, and if you need to stay decently close to Disneyland in a place that has a nice pool (but no hot tub, but huge bathtubs) and comfy beds, then choose this one. This review is more about the poor service we received when we checked in. There was one person at the desk, with a long line, and it took forever. Only to be told that only one room was available. It don’t matter that they have a guaranteed 4:00 check in as they kept apologizing to us that they were behind. A whole 2 hours later when we went back to the desk, they still didn’t have a room for us, until I pushed the issue, and low and behold, she magically found the room right beside us was empty! The constant apologizing and excusing was frustrating. No compensation was offered other than a few free coffees for the next day. The restaurant was also closed on the days we were there and the options around the hotel are really poor. Unless you drive, you aren’t eating well. You also pay a $30 resort fee per day that can go toward food for the day, but when some places are closed you’re limited only to their open bar/restaurant in the lobby. So, it’s a nice place, we were just not impressed with the service or the food options. Cheers.
Stayed 2 nights in Mar 2024
Response from Director on 2 Apr 2024
Dear Gina, Thank you for choosing JW Marriott, Anaheim Resort, for your recent visit. We are delighted to hear you enjoyed our outdoor pool as well as our comfortable beds and that we provided you with inspiring, modern luxury during your visit to Disneyland. However, we sincerely apologize for the inconvenience you faced during check-in due to the long wait and the poor service you received from our front desk associates. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in for all our guests. We also regret that your time with us was overshadowed due to the concerns you had with not being able to visit our on-site restaurants. We appreciate each of your remarks, and we indeed take your comments to heart. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.All the best,Jovani GuzmanDirector

4/10 Poor

Thirumal R

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception service is rude and didn’t provide the room selected in booking.
Stayed 2 nights in Mar 2024
Response from Director on 1 Apr 2024
Dear Thirumal, Thank you for choosing us and for your candid feedback. We apologize that the room type you requested was not available. We regret the frustration and inconvenience this caused and are grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We are also sorry for the concern you outlined about our front desk service. Your valuable comments will be addressed with our associates in keeping with our commitment to inspired service. We hope you will stay with us again so we can provide the enriching experience you deserve.All the best,Jovani GuzmanDirector

8/10 Good

IK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but the tiny beds in a 5 star hotel just don’t cut it. That needs to be changed.
Stayed 4 nights in Mar 2024
Response from Director on 1 Apr 2024
Dear Ik, Thank you for taking the time to write a review about your recent stay. We are delighted to know we were successful in providing you with a memorable time here. Thank you also for your specific feedback regarding the size of your bed. Feedback like yours helps us as we strive to provide complete guest satisfaction. We look forward to your next visit to JW Marriott, Anaheim.All the best,Jovani GuzmanDirector

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean rooms, staff was so friendly and welcoming.
Stayed 3 nights in Mar 2024
Response from Director on 31 Mar 2024
Dear Carrie, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We understand the importance of details that make up a significant stay and are happy knowing our welcoming accommodations and devoted associates enhanced your visit with us. Our resort is designed to uplift the soul and enrich the body, spirit, and mind. It was a pleasure hosting your stay, and we hope to see you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 2 nights in Mar 2024
Response from Director on 30 Mar 2024
Dear Charles, Thank you for choosing to stay with us at JW Marriott, Anaheim Resort, and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Anaheim.All the best,Jovani Guzman,Director

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director on 30 Mar 2024
Dear Rosalyn, Thank you for taking the time to leave your generous rating. At JW Marriott, Anaheim Resort, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you, and we hope to have the pleasure of serving you again soon.All the best,Jovani Guzman,Director

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Property is new and rooms are clean and look new. Great bathroom. Not great for families as only one unheated pool with no hottub. Resort fee was added and room upgrade fee for higher floors and earlier checkin.
Stayed 3 nights in Mar 2024
Response from Director on 28 Mar 2024
Dear Michael, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay and loved our upscale accommodations. However, we are sorry that our hotel's amenities did not meet your expectations. We appreciate your remarks because it helps us to improve our services. We also regret your dissatisfaction with some of the extra costs associated with your visit. Everything we do aims to provide an authentic, joyful experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to Anaheim.All the best,Jovani GuzmanDirector

10/10 Excellent

jose ignacio Paredes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Director on 28 Mar 2024
Dear Mr. Paredes, Your feedback is incredibly valuable to us. It is wonderful to hear how much you enjoyed your time with us. We look forward to having the pleasure of serving you again at JW Marriott, Anaheim Resort and provide with you another fulfilling experience.All the best,Jovani GuzmanDirector

10/10 Excellent

Zamina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Director on 1 Apr 2024
Dear Zamina, Thank you for taking the time to leave your kind rating. At JW Marriott, Anaheim Resort, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you and look forward to having the pleasure of serving you again soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about our stay. Would highly recommend and would stay again in an instant.
Stayed 4 nights in Mar 2024
Response from Director on 27 Mar 2024
Dear Philip, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We understand the importance of details that make up a significant visit and are happy knowing you loved your time with us. Our resort is designed to uplift the soul and enrich the body, spirit, and mind. We look forward to seeing you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Director on 26 Mar 2024
Dear Amanda, Thank you for the positive feedback. It is a pleasure knowing your visit with us was enjoyable. We look forward to seeing you again at JW Marriott, Anaheim Resort.All the best,Jovani GuzmanDirector

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was freezing cold and whoever designed where to put the pool should be fired. There is no sun on that side..
Stayed 4 nights in Mar 2024
Response from Director on 27 Mar 2024
Dear Billy, Thank you for reviewing our resort, JW Marriott, Anaheim Resort. We are pleased you enjoyed your overall stay and appreciate your four-star rating. However, we apologize for the frustration you encountered and the concern you had about the location of our pool. We have shared your feedback with the appropriate individuals as we continually strive to improve our guest experience. We are pleased you left the resort with an overall good impression. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.All the best,Jovani GuzmanDirector

10/10 Excellent

Karamjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at, will definitely return
Stayed 4 nights in Mar 2024
Response from Director on 24 Mar 2024
Dear Karamjit, What an honor to have earned the title of one of the best resorts! We are glad that your stay at JW Marriott, Anaheim Resort, was well-balanced, with enriching experiences around every corner. Thank you for letting us know that we exceeded your expectations and your excitement about returning; we look forward to your next visit.All the best,Jovani Guzman,Director

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director on 26 Mar 2024
Dear Yan, We are thrilled you had an excellent stay at JW Marriott Anaheim Resort, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.All the best,Jovani GuzmanDirector

10/10 Excellent

Drew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 2 nights in Feb 2024
Response from Director on 22 Mar 2024
Dear Drew, Thank you for the outstanding review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott, Anaheim Resort; we hope to have the opportunity to accommodate you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Xin

Stayed 2 nights in Mar 2024
Response from Director on 16 Mar 2024
Dear Xin, Thank you for your exceptional rating. At JW Marriott, Anaheim Resort, your well-being is our highest mission, and we are delighted to have been a part of your journey. We warmly invite you back to continue enjoying all that Anaheim has to offer.All the best,Jovani GuzmanDirector

8/10 Good

MARIA

Stayed 2 nights in Mar 2024
Response from Director on 3 Apr 2024
Dear Maria, Thank you for sharing the nice rating about your experience at JW Marriott, Anaheim Resort. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Iulia Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Director on 11 Mar 2024
Dear Ms. Diana, Thank you for choosing to stay with us and for taking the time to post a generous rating. We enjoy learning when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we look forward to your next visit to JW Marriott, Anaheim.All the best,Jovani Guzman,Director

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a well oiled machine. The bar in the lobby is excellent.
Stayed 5 nights in Feb 2024
Response from Director on 11 Mar 2024
Dear Lindsay, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We are glad you enjoyed our resort, and especially our lobby bar. Our property is designed to uplift the soul and enrich the body, spirit, and mind, and so your comments are a pleasure to read. We loved hosting you, and we hope to see you again soon.All the best,Jovani Guzman,Director

10/10 Excellent

Tyler

Stayed 6 nights in Mar 2024
Response from Director on 30 Mar 2024
Dear Tyler, Thank you for your exceptional rating. Your recognition is a testament to our commitment to nurturing environments and elevated moments. At JW Marriott, Anaheim Resort, your well-being is our highest mission, and we are delighted to have been a part of your journey. We warmly invite you back to continue enjoying all that we have to offer.All the best,Jovani Guzman,Director

10/10 Excellent

Gustaaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Director on 11 Mar 2024
Dear Gustaaf, Thank you for the outstanding rating. We are glad that your stay was well-balanced, with enriching experiences around every corner. It was our pleasure hosting you at JW Marriott, Anaheim Resort, and we hope to have the opportunity to accommodate you again soon.All the best,Jovani Guzman,Director

8/10 Good

Dian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 4 nights in Mar 2024
Response from Director on 9 Mar 2024
Dear Dian, Thank you for being our guest at JW Marriott, Anaheim Resort. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.All the best,Jovani GuzmanDirector

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet resort. Only thing that would have made it better would have been a hot tub!
Stayed 5 nights in Mar 2024
Response from Director on 9 Mar 2024
Dear Douglas, Thank you for sharing your experience with other travelers. We are absolutely thrilled to receive your thoughtful review and are delighted to learn you found our resort to be so comfortable and completely spotless. We have also taken note of your additional comments about the hot tub and will share them appropriately. It would be an honor to host you again at JW Marriott, Anaheim Resort when you return to Anaheim. Have a wonderful day, and travel safely.All the best,Jovani GuzmanDirector

2/10 Terrible

namgyal

Stayed 3 nights in Jan 2024
Response from Director on 28 Mar 2024
Dear Namgyal, Thank you for choosing us for your visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to give each guest an enriching experience, so we are disappointed to know we did not meet these expectations. We want to regain your trust and hope you will give us another chance in the future.All the best,Jovani GuzmanDirector

10/10 Excellent

Purvis, Rockville

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Director on 2 Mar 2024
Dear Purvis, Thank you for choosing JW Marriott, Anaheim Resort. We were pleased that we exceeded your expectations during your visit to Anaheim. We look forward to having another opportunity to provide you with an exceptional stay.All the best,Jovani GuzmanDirector

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine but we had just terrible room service issues. It was really bad. Took 3 hours.
Stayed 1 night in Feb 2024
Response from Director on 1 Mar 2024
Dear Sarah, Thank you for staying with us during your visit to Anaheim. We are pleased our resort exceeded your expectations in most areas, but we regret the issues you had with our in-room dining service. We are grateful for your comments, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest at JW Marriott, Anaheim Resort, and we hope you will consider us again the next time you are in the area.All the best,Jovani GuzmanDirector

6/10 Okay

Kurran

Stayed 4 nights in Feb 2024
Response from Director on 21 Mar 2024
Dear Kurran, Thank you for being our guest and for taking the time to share your rating. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences that will leave you with replenished spirits.All the best,Jovani Guzman,Director

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 minute walk to Disney. Very well kept and the staff were awesome! Would definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Director on 28 Feb 2024
Dear Ryan, Thank you for choosing JW Marriott, Anaheim Resort, for your visit. We are delighted to hear you loved the convenience of our location and our devoted associates and are happy we provided you with inspiring, modern luxury during your visit to Disneyland. We look forward to welcoming you again on your next trip to the area.All the best,Jovani Guzman,Director

10/10 Excellent

Jennifer, Brossard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option while visiting Disneyland!
Stayed 2 nights in Feb 2024
Response from Director on 25 Feb 2024
Dear Jennifer, Thank you for sharing about your stay at JW Marriott, Anaheim Resort. We appreciate the generous remarks and are glad you enjoyed our resort. We understand the importance of details that make up a significant visit and are happy knowing our convenient location enhanced your time with us. We look forward to seeing you again soon.All the best,Jovani GuzmanDirector

8/10 Good

Kira

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay. Please ensure that rooms are properly cleaned behind and under beds in particular.
Stayed 2 nights in Feb 2024
Response from Director on 25 Feb 2024
Dear Kira, Thank you for your review of JW Marriott, Anaheim Resort. We were pleased to read that you enjoyed your overall stay at our resort. However, we want to extend our apologies for the cleanliness oversights you had with your room. We have shared your comments with our team and will take proper action to ensure it is not repeated. Thank you also for choosing us for your visit to Anaheim, and we hope you will consider us whenever you return to the area.All the best,Jovani GuzmanDirector

10/10 Excellent

Folasade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Walking distance to Disneyland. Lots of restaurants around.
Stayed 4 nights in Feb 2024
Response from Director on 24 Feb 2024
Dear Folasade, Thank you for choosing JW Marriott, Anaheim Resort, for your recent stay. We are delighted to hear you enjoyed our excellent location and that we provided you with inspiring, modern luxury during your visit to Disneyland. We look forward to welcoming you again the next time you return to the area.All the best,Jovani GuzmanDirector