All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This place was awful. Didn’t refund our deposit despite us leaving a day early it was that bad.
The Tv didn’t work either and the staff couldn’t fix it.
The property was okay, although there was a terrible loud noise coming from the bathroom toilet in room 127. NEEDS TO BE FIXED!The breakfast was not good it was very plain and needs some improvement .
Maria
Stayed 2 nights in May 2024
8/10 Good
Magesh
Travelled with family and small children
20 May 2024
Liked: Cleanliness, staff & service, amenities
Place was old… bed is smaller than queen size. Decent breakfast..
Magesh
Stayed 1 night in May 2024
8/10 Good
Titik
20 May 2024
Titik
Stayed 1 night in May 2024
10/10 Excellent
Sergio
19 May 2024
Liked: Cleanliness, staff & service
Toilet problem
Sergio
Stayed 4 nights in May 2024
6/10 Okay
Janice
Travelled with family and small children
15 May 2024
Basic room with basic breakfast. Only cereal and breads with muffins and instant oatmeal. Coffee and juice.
The place is run down, the floor was click in tiles that came apart and were chipped, so if you walked bare feet you pinched your feet. Paper thin walls you can hear the next room talking. They say they have washing machines, they do, but they did not work. The beds were comfortable, breakfast was ok, no fruit.
Donna
Stayed 5 nights in May 2024
Response from Tony on 13 May 2024
Thank you for the valuable feedback. We will talk to maintenance about about the tiles and washing machines.
They are really strict on check-in time. Not understanding of our needs when there were clearly rooms available at time of arrival.
Eric
Stayed 1 night in May 2024
Response from Tony on 13 May 2024
Thank you for the valuable feedback. Unfortunately we do have to stick to a strict check-in time to allow our housekeeping staff ample time to clean our rooms.
I happened to glance up at the ceiling near my bed and it seemed like a coke bottle exploded and was never cleaned up. Wallpaper was peeling, furniture was chipped and it just seemed gross
Meghan
Stayed 2 nights in Apr 2024
Response from Tony on 20 Apr 2024
We're sorry you experienced this, we will talk to our housekeeping about this. This is not the standard we try to set for our property.
The property and staff itself were very nice. The rooms are newly renovated. The property has a good pool and the hot tub was actually hot. They have onsite laundry which was nice, but the hours where not family/theme park hour doable. I’m sure this was for everyone’s safety.
The properties/area surrounding the hotel was full of ladies of the night and homeless people. There was no “let’s go for a stroll after dinner,” the area was too full of prostitution and druggies. They would be standing on the street and slowly lingering by half naked at night(the rest of us were practically in snow suites the weather was so cold.
Older building, but the room was clean and frah smelling. Alot of tourist stayed here. There are some sketchy looking hotels near by. But i wpuld stay here again.
While the room was updated and the bed was comfortable and sheets were clean.. the bathroom needed a more thorough cleaning!! The building itself was very run down. Breakfast options were very limited for variety. It was a just a bunch of carb options and no proteins. Danish, bread, cereal, frozen waffles.. no yogurt or eggs or even peanut butter. It was on a busy street and you could hear your neighbors at all times.
Samantha
Stayed 2 nights in Mar 2024
Response from Tony on 18 Mar 2024
Thank you for the valuable feedback.
8/10 Good
Alejandro
Travelled with family and small children
8 Mar 2024
Little dirty
Alejandro
Stayed 1 night in Mar 2024
Response from Tony on 14 Mar 2024
Thank you for the feedback.
6/10 Okay
Sharia
Travelled with family and small children
27 Feb 2024
It’s an older property that they seem to be updating in some areas. The gentleman at the front desk was extremely helpful!
Sharia
Stayed 1 night in Feb 2024
Response from Tony on 29 Feb 2024
Thank you for the valuable feedback. Yes! We are doing renovations to the property and hope you can visit us again when they are complete.
6/10 Okay
Lucyed
Travelled with family and small children
13 Feb 2024
Disliked: Staff & service
breakfast option were really poor
Lucyed
Stayed 4 nights in Feb 2024
Response from Tony on 18 Feb 2024
We're sorry you did not enjoy our offerings we will look into more options for breakfast.
8/10 Good
Verified traveller
Travelled with family, Travelled with group
8 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Our first room was okay at first but when we checked the bathroom it was full of ants, however front desk quickly arranged us with another room that was very clean. Some of the fixtures should be updated but everything worked well enough.
Verified traveller
Stayed 3 nights in Feb 2024
Response from Tony on 12 Feb 2024
Thank you for your valuable feedback. We're sorry you experienced the issue in the first place, we will make sure our pest management is aware of this. We are in the process of room renovations and will look into update fixtures.
I had a very bad experience with their customer service. People who on the front desk are so rude and not polite at all. And it’s been over seven business days and I didn’t get back my security deposit that they asked me it will be back to my card within 2 to 3 days. When I try to talk to them after that the guy who answered me, he yelled at me, and after that, he refused to transfer me to his manager, it was a very terrible place to stay. Don’t recommend it to anybody. Nobody should be treated like that.
This property was very nice and clean ,but there's some homeless walked around on the balcony around 20:30 WHICH WE DIDN'T felt safe she walked around and stay by the elevator !
Everything was ok overall but morning when i was chexking out cleaning ladies were already trying ti come in while my wife and kids were finishing getting ready. Tried going in wven though my daughter ioened the door to let them know we were almost done
Only issue was we were on The third floor and had some water pressure issues with the toilet but it was still working 👍 just low pressure, shower ran fine stayed here before never had any issues with safety or anything crazy room was clean friendly staff close to the parks affordable