Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Anaheim Majestic Garden Hotel

3.5 out of 5
Anaheim Majestic Garden Hotel
900 S Disneyland Dr, Anaheim, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 2170 out of 4248 reviews" "
Rating 8 - Good. 990 out of 4248 reviews" "
Rating 6 - Okay. 532 out of 4248 reviews" "
Rating 4 - Poor. 336 out of 4248 reviews" "
Rating 2 - Terrible. 220 out of 4248 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Danay

Travelled with group
Liked: Cleanliness, amenities
Place felt outdated
Stayed 1 night in Feb 2024

2/10 Terrible

Melody

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could take off the one star I would. I had the worst experience. I booked the Turret Suite while traveling with my 8 month old. I was sitting on the chair holding my baby when I barely touched the stick to close the curtain it fell on us, then the top of the ceiling got all over our heads and clothes as well as the top of the table. We were just resting a little as we had drove for hours and were going to Disneyland the same day. We had to catch the shuttle therefore I did go tell the manager but did not have time to do a full complaint, however as the day continued my 8 month old was red all over and I was so itchy. I don’t know what the ceiling contains but that powder that fell on us made us miserable the rest of that day until we were able to shower. One of the staff told us there’s fiberglass in it which would make the most sense.Worst customer service ever
Stayed 4 nights in Apr 2024

2/10 Terrible

Melody

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could take off the one star I would. I had the worst experience. I booked the Turret Suite while traveling with my 8 month old. I was sitting on the chair holding my baby when I barely touched the stick to close the curtain it fell on us, then the top of the ceiling got all over our heads and clothes as well as the top of the table. We were just resting a little as we had drove for hours and were going to Disneyland the same day. We had to catch the shuttle therefore I did go tell the manager but did not have time to do a full complaint, however as the day continued my 8 month old was red all over and I was so itchy. I don’t know what the ceiling contains but that powder that fell on us made us miserable the rest of that day until we were able to shower. One of the staff told us there’s fiberglass in it which would make the most sense. The manager Frank reached out to me and offered to cover one night parking after he did an investigation on the ceiling. LOL worst customer service ever. I will not be staying here anymore.
Stayed 2 nights in Apr 2024

2/10 Terrible

Bany

The worst thing about the place is that on the website they do not inform that the Hotel is closed on Wednesdays and Thursdays. I found the key in the main door and I see that there is no type of restaurant service or any other type of food.
Stayed 1 night in Mar 2024
Response from Matt on 2 May 2024
I believe that you may have reviewed the wrong hotel here. We are not closed any days during the week, we operate 7 days a week, 365 days a year. Thank you and sorry for your experience with another property.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome transportation to Disney.
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cindy on 2 May 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities and free shuttle to Disneyland. We look forward to seeing you again soon.

8/10 Good

charles, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for Disneyland
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

8/10 Good

Juanita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great and I like that they provide a shuttle service.
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that’s is confusing is payment for parking. When you leave and they tell you not to pay at the gait for parking. Well they don’t give instructions prior to exiting. We ended up paying twice at check out and at the gait. Hotel doesn’t do refunds.
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We will work hard to clarify parking charges...they will always be posted to your guestroom. We hope to see you again soon.

2/10 Terrible

Alfonso, Bakersfield

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is too old. The rooms looked not very cleaned. The furniture is old and not well kept. We did. Or like the fact that there was no cleaning service during our stay there. The room/hotel al in all is not worth the price we paid.
Stayed 2 nights in Apr 2024
Response from Cindy on 2 May 2024
We are sorry you did not have a perfect stay. Our guest service team is always happy to assist with any issues to ensure your happiness. Your feedback is appreciated and shared with our team for improvement. We hope you will give another opportunity to impress.

6/10 Okay

Alison

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property definitely needs updating. The lobby is lovely, the rooms are subpar, with thin walls where you can hear EVERYTHING next door—including early morning vacuuming, crying babies, and full conversations. It’s not the worst place I’ve stayed, but don’t anticipate going back.
Stayed 2 nights in Apr 2024
Response from Cindy on 2 May 2024
We are sorry you did not have a perfect stay. Our guest service team is always happy to assist with any issues to ensure your happiness. Your feedback is appreciated and shared with our team for improvement. We hope you will give another opportunity to impress.

4/10 Poor

Eliseo

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room did not look clean, yes the beds were made but shower looked dirty, when I turned on the shower brown water came out for a few seconds. Outlets did not work properly. AC wasn’t functioning correctly, Thankfully I was only there for one night.
Stayed 1 night in Apr 2024
Response from Cindy on 2 May 2024
We are sorry you did not have a perfect stay. Our guest service team is always happy to assist with any issues to ensure your happiness. Your feedback is appreciated and shared with our team for improvement. We hope you will give another opportunity to impress.

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The staff member when arriving was nice and polite, the staff leaving was very short and not personable. The room itself was okay, but you can tell the mattress are super old as they have no support. The drain in our shower did not drain well enough so we ended up in a pool of water up to our ankles when showering. You could also tell that the shower heads have not been cleaned. Overall the room just needs an update on the wall paint, furniture, and linens. The hotel itself has some nice looking areas, but is quite outdated.
Stayed 2 nights in Apr 2024
Response from Cindy on 2 May 2024
We are sorry you did not have a perfect stay. Our guest service team is always happy to assist with any issues to ensure your happiness. Your feedback is appreciated and shared with our team for improvement. We hope you will give another opportunity to impress.

8/10 Good

Joshua

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

10/10 Excellent

Jesus

Good
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, felt welcome. Atmosphere was great. Pillows for too soft for me. We had a great time there.
Stayed 1 night in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

4/10 Poor

Joey, pomona

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
Love the fact that they have a shuttle to Disney. Didn’t love the fact that the staff members were incredibly rude. Customer service should be their top priority but they didn’t care to show that.
Stayed 1 night in Apr 2024
Response from Cindy on 30 Apr 2024
We are very sorry you did not have a perfect stay. Your feedback is important to us and your comments have been shared with our team for improvement. We hope you will us another opportunity to impress.

10/10 Excellent

Ezequiel

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

4/10 Poor

Lisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel requires a $200 deposit to stay in their hotel. I’ve never been charged this before at any other hotel. We frequently stay at hotels and I found this inconvenient and excessive. I should have been warned in advance.
Stayed 1 night in Apr 2024
Response from Cindy on 30 Apr 2024
We are very sorry you did not have a perfect stay. Your feedback is important to us. We do post this information on the Expedia site as well as our own as it is it important information to have. In addition, we send a pre-arrival message to all guests to include detailed information about the hotel services, amenities and shuttle to Disneyland. We will work hard to make sure this is captured on the Expedia platform. We hope you will us another opportunity to impress.

4/10 Poor

Joey, pomona

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff members were super rude, very short and not helpful. All staff gave us attitude, not friendly.
Stayed 3 nights in Apr 2024
Response from Cindy on 30 Apr 2024
We are very sorry you did not have a perfect stay. Your feedback is important to us and your comments have been shared with our team for improvement. We hope you will us another opportunity to impress.

10/10 Excellent

Susannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place. We loved the ambiance and charm of this hotel. The staff was incredibly friendly and helpful, everyone we passed or interacted with greeted us with a smile and hello. We were only there for one night but would love to stay longer next time.
Stayed 1 night in Apr 2024
Response from Cindy on 25 Apr 2024
Thank you for the great review! We are happy to see you enjoyed your stay and made some wonderful family memories with us. We look forward to seeing you again soon.

10/10 Excellent

Rigo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024
Response from Cindy on 25 Apr 2024
Thank you for the great review! We are happy to see you enjoyed your stay and made some wonderful family memories with us. We look forward to seeing you again soon.

8/10 Good

Isbia

Liked: Cleanliness, property conditions & facilities
Clean safe gated
Stayed 1 night in Apr 2024
Response from Matt on 23 Apr 2024
Thank you for your review we appreciate your feedback and hope that you'll come and see us again

6/10 Okay

Stefan

Travelled with group
Disliked: Cleanliness, staff & service
We had a nice stay overall, because we were off site like the whole time. But, our room had a trash on the floor when we walked in, and they make borrowing a cart to load/unload your car quite a hassle. The place is a maze, so finding our room each time was an adventure itself. The parking was $25 a night, kinda steep when you think about all the hotels where you can park free.
Stayed 2 nights in Apr 2024
Response from Matt on 23 Apr 2024
Thank you for your review we appreciate your feedback I will make sure that our management team is aware of your concerns and we hope you'll come back and see us again soon

10/10 Excellent

edwin leonel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Okey
Stayed 2 nights in Apr 2024
Response from Cindy on 22 Apr 2024
Thank you for the great review! We are happy to see you enjoyed the hotel amenities, services and our free shuttle to Disneyland! We look forward to your return again soon.

2/10 Terrible

Patrick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible business and workers. Electricty when out an I was unable use my oxygen machine. They were unwilling to give a discount since it was out the whole night. Manager is a joke an did not handle the situation good at all. His know it all attitude will not have me come back ever again.
Stayed 2 nights in Apr 2024
Response from Matt on 23 Apr 2024
Thank you for your review and we're very sorry that you feel this way unfortunately the hotel had no control over the power outage it was a city grid that went out and we had no control over it I'm sorry about the experience that you had thank you

2/10 Terrible

James

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was treated unfair told them i was a disabled veteran and they didnt care and did not accommodate me and i even talked to manager on duty and she said the same thing the hotel employee said being a disabled veteran they did not care because i booked thru Expedia and not them
Stayed 1 night in Apr 2024
Response from Cindy on 22 Apr 2024
We are sorry you did not have a perfect stay. Please let us share we have the utmost respect for our veterans and first responders. Your service is greatly appreciated. Our parking fees are posted on the Expedia web site as well as our own. Your location from where you live has no bearing on parking fees. All guests pay parking as clearly noted on the Expedia web site.

6/10 Okay

Francisco

Stayed 1 night in Apr 2024
Response from Matt on 23 Apr 2024
Thank you for your review we appreciate your feedback

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here :)
Stayed 2 nights in Apr 2024
Response from Matt on 22 Apr 2024
Thank you for the review, we appreciate your feedback. And we love having you as a guest...

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times. I like the shuttle, the property and everyone is very nice.
Stayed 1 night in Apr 2024
Response from Matt on 22 Apr 2024
Thank you for the review, we appreciate your feedback.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We often stay at the Anaheim Majestic Gardens Hotel due to its proximity to Disneyland, shuttle, amenities, and great customer service.
Stayed 1 night in Apr 2024
Response from Matt on 22 Apr 2024
Thank you for the review, we appreciate your feedback.

6/10 Okay

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stay here every time we come to Disneyland, but the last 2 times, the front desk staff seems short, irritated, when there's a question you can tell they get annoyed. This time was kinda my last straw. We arrived back to our room on Monday 4/15, the power was out, when we asked if we would be compensated the girl cut us off and told us to enjoy some chips, water and soda on them. The items were on the couch in a box, like really?? No I'm sorry this happened here's your deposit back or complimentary breakfast. We couldn't charge our phones which we needed to. Power was out for about 10-12hrs. In the morning, there was still no acknowledgment to the power being out. We also had food and drinks in our fridge that went bad and we woke up to the room being warm. Another thing that the other guests were venting about on the shuttle ride to and from the parks, were the $200 deposit they hold when you check in. Do you guys ever stop and think that that money is part of our vacation?? Also, don't advertise free parking when you charge $30 to park each night. From now on, we will be staying at other properties. I want to give my thanks to the restaurant staff that helps with the buffet, they are excellent, as well as the shuttle drivers, I know they have a rough job as well, but they are ALWAYS on time and wait a few mins each way to pick up as many people as possible.
Stayed 2 nights in Apr 2024
Response from Cindy on 30 Apr 2024
We are very sorry you did not have a perfect stay. The power outage was completely out of our control and affected a great part of the Anaheim Resort District. As you know as a frequent guest, this was not the norm of our usual hospitality. Your comments have been shared with our team for improvement. We hope you will us another opportunity to impress.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming
Stayed 1 night in Apr 2024
Response from Matt on 17 Apr 2024
Thank you for this review, we appreciate your feedback and hope you'll stay with us again. Thank you.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute family hotel
Stayed 2 nights in Apr 2024
Response from Matt on 17 Apr 2024
Thank you for this review, we appreciate your feedback and hope you'll stay with us again. Thank you, we think so too!

6/10 Okay

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
The bus to and from hotel to Disney was what interested us to this hotel, it was an excellent service. Hotel took a while to find reservations - were odd and said oh you didn't book direct you booked through a third party like Expedia? Our room was at back of hotel, I am 74 years old and after walking all day at Disney and then once to hotel to walk down 3 long hallways which was longer than walk from entrance of Disney to bus. when I mentioned the room was not only hard to find and a long walk front entrance person at desk just smiled??? not concerned. I will stay there again and recommend to others just will ask for room not so far from front entrance.
Stayed 2 nights in Apr 2024
Response from Matt on 17 Apr 2024
Thank you for this review, we appreciate your feedback and hope you'll stay with us again. Thank you and I will share your concerns with the management team.

4/10 Poor

Heather

Travelled with group
Liked: Staff & service, amenities
Shower was luke warm, the room was stuffy and was too warm. The shuttle service was nice to have.
Stayed 3 nights in Apr 2024
Response from Matt on 15 Apr 2024
Thank you for your review, we appreciate your feedback.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 15 Apr 2024
Thank you for your review, we appreciate your feedback.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic noise and no room service. But the place is a good stay over all.
Stayed 2 nights in Apr 2024
Response from Matt on 12 Apr 2024
Thank you for your positive review we appreciate your comments and we'll make sure that the hotel management is aware of your concerns thank you

6/10 Okay

Adam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I like having the shuttle service to and from Disneyland, but all the other hotels have shuttles too. The gift shop and food store are incredibly OVERPRICED. They charged me extra for napkins and utensils, I was shocked. The rooms and the entire hotel need to be fixed up and thoroughly cleaned.
Stayed 3 nights in Apr 2024
Response from Matt on 10 Apr 2024
Thank you for providing this review we appreciate your response .We're sorry that you did not enjoy your stay with us hopefully you'll give us another chance of the future

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness
The grounds were absolutely beautiful. The shuttle to the park was very convenient. The deli just seemed to be closed at odd times during the day.
Stayed 3 nights in Apr 2024
Response from Matt on 10 Apr 2024
Thank you for your review and your kind words about our grounds we happen to enjoy them too we appreciate your feedback and hope you'll come back and see us again soon

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on 10 Apr 2024
Thank you for your review we hope you enjoyed your stay and we'll come back and see us again soon thank you

10/10 Excellent

Jessie

Stayed 1 night in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

10/10 Excellent

Cheryl A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel and the staff was very friendly. The free shuttle to Disneyland and California Adventure is a huge bonus.
Stayed 2 nights in Apr 2024
Response from Matt on 10 Apr 2024
Thank you for your wonderful review we are glad you enjoyed your time with us and enjoyed the free shuttle to the parks please come back and stay with us again soon thank you

10/10 Excellent

Tara

Stayed 3 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

6/10 Okay

Katherine

Liked: Staff & service, amenities
Disliked: Cleanliness
Everything was wonderful as far as getting to and from the park. Drivers are helpful and friendly. Our room was dirty. The bathroom clearly had not been sanitized, there were no trash can liners, and one of the beds did not have a fitted sheet on it. The grounds are beautiful and staff is helpful. Just the room was gross.
Stayed 4 nights in Apr 2024
Response from Matt on 12 Apr 2024
Thank you for your review we appreciate your comments it sounds like we did not meet your needs for this day and we are sorry about that please do give us another chance in the future and I will ensure that your comments are passed on to our management team thank you

4/10 Poor

Christian

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
No AC in room, old, smells, needs update.
Stayed 3 nights in Apr 2024
Response from Matt on 10 Apr 2024
We're sorry you did not enjoy your stay with us and we hope they will give us another try in the future thank you

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Majestic! The staff are on point❤️
Stayed 3 nights in Apr 2024
Response from Matt on 10 Apr 2024
For this review and we appreciate you being a repeat guest please keep coming back and seeing us and tell all your friends and family thank you

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2024
Response from Cindy on 30 Apr 2024
Thank you for the great review! We are happy to see you enjoyed our hotel amenities including our Dream Machine Shuttle to Disneyland. We hope to see you again soon.

10/10 Excellent

James, Murrieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked grounds and garden and transportation other than the religious music the bus driver chose to play during the drive to and from Disney
Stayed 1 night in Apr 2024
Response from Matt on 15 Apr 2024
Thank you for your review, we appreciate your feedback.

6/10 Okay

Donna

Travelled with partner
Rooms run down for the price. Needs upgrade
Stayed 1 night in Apr 2024
Response from Matt on 10 Apr 2024
It looks like we didn't meet all of your needs and we are sorry about that but I will pass your information on to the proper management and hope you'll give us another try in the future