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Reviews of Knights Inn Amsterdam

1.5 out of 5
Knights Inn Amsterdam
1351 State Highway 5S, Amsterdam, NY

Reviews

5.2
Rating 10 - Excellent. 14 out of 170 reviews" "
Rating 8 - Good. 27 out of 170 reviews" "
Rating 6 - Okay. 48 out of 170 reviews" "
Rating 4 - Poor. 37 out of 170 reviews" "
Rating 2 - Terrible. 44 out of 170 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from sue on 13 Jan 2024
Thank you for staying with us. Your feedback is important.

10/10 Excellent

Victor, New York

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a low-end motel. There is incessant traffic noise from the highway. The only nearby eating establishment is Star Cafe, a typical greasy spoon with minimal fare. The only saving graces are the adjacent laundromat and the price. There is also a minimart by the gas station for survival needs.
Stayed 1 night in Sep 2023
Response from Knights Inn Staff on 12 Sept 2023
Thank you for staying with us.Your feedback is important.

2/10 Terrible

stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we paid top dollar for the Jacuzzi suite. Room was out dated and smelled like mold and cat urine. They offered a regular suite. But after seeing the expensive room we were afraid to see the low end room. They did not want to refund any money. Because we used a 3rd party booking. We did not stay we drove the 3 hours home
Stayed 1 night in Aug 2023
Response from Guest Relations on 16 Sept 2023
Dear Stephen,It's unfortunate to hear that you didn't have a good experience with us. Our housekeeping team will be sure to look into all your comments further and make improvements for the future. Please come back and join us again soon.

4/10 Poor

René

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Anthony on 1 Aug 2023
“Thank you for your review. Rene I'm sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. Thanks, Knights Inn

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service
This property was fairly clean but shabby and run down. A new bathtub is sorely needed. The bed was comfortable and there was a small refrigerator with a freezer which we needed. The person at the desk was friendly and helpful. We have stayed places for the same cost that were much nicer
Stayed 1 night in Jul 2023
Response from sue on 27 July 2023
Thanks for your feedback.

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from sue on 18 July 2023
Thank you for staying with us.Your feedback is important to us.

6/10 Okay

John

Stayed 2 nights in Jul 2023
Response from Anthony on 7 Aug 2023
We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations Thanks, Knights Inn

2/10 Terrible

Vidya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from sue on 9 June 2023
Thank you for staying with us.We apperciate your feedback.

4/10 Poor

Darlyne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was economical but deferred maintenance probably accounts for that. Outside is trash-free. Front desk young man was efficient. Room smelled musty. Couldn’t stay there more than one night.
Stayed 1 night in May 2023
Response from sue on 23 May 2023
Thank you for staying with us.We appericiate your feedback.

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities
Property run down and out of the way
Stayed 1 night in May 2023
Response from Guest Relations on 13 May 2023
Dear Deborah,We're sorry to hear about any lack of upkeep during your visit and we'll keep your comments in mind for the future. Thank you, and we hope you'll join us again soon.

8/10 Good

William Scott

Travelled with partner
Liked: Staff & service
In spite of all the negative reviews we read .. some of which portray this hotel as seedy .. and "dangerous" this was not our experience and I was glad I booked before I read them. The staff was fantastic, friendly and accommodating - and we arrived late.. so they could have been not nice. yes the building is tired and aging . and needs an update ..very much so .. but for the cost - was well worth it. and when paired with Star's Cafe - a small independent 6am to 2pm breakfast lunch cafe.. which for less that $20.00 we got 2 "everything omelettes" that filled a platter with, toast and coffee -- who needs the "included" stock breakfasts you get at most discount motels like Super 8 .. in Canada those omelettes would have been $20 ea. .. so worth the stay for a quick stop .. while travelling I90
Stayed 1 night in May 2023
Response from sue on 23 May 2023
Thank you for staying with us.We apperciate your feedback.

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Property conditions & facilities
I do not recommend this hotel! Very dated, not close to very many restaurants, undesirable people there. We were worried about theft.
Stayed 1 night in Aug 2022

8/10 Good

Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick service. Friendly staff
Stayed 1 night in Jul 2022

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old soap on the tub shelf and there the second day also. no tea or even hot water. I filled a cup of water in the laundry room -the sink was filthy. I only stayed the second night because of the price. I am on limited income and no senior discounts, etc.
Stayed 2 nights in Jun 2022
Response from Guest Relations on 28 June 2022
Dear Sheila, In reading your review, it is clear that we failed to meet your needs, and for that, we are very sorry. Guest feedback is our foremost catalyst for effective change, so know that we will use yours to seize all opportunities for improvement. If there is any chance to welcome you back and change your perceptions, we'd be grateful for it.

4/10 Poor

Martin

Stayed 2 nights in May 2022

2/10 Terrible

Jeff

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room on expedia.ca and upon arriving at the hotel I was informed the room was not supposed to be listed for online booking. The desk clerk tried to upsell me into the the same room for more money. I took a standard room. The room condition was pathetic to say the least. The bed was broken, the desk chair was not able to be sat in for fear of falling apart, the bathroom was from late 70's or early 80's. Five days later I am still waiting for a refund from expedia due to the manager never being at work.
Stayed 1 night in Mar 2022
Response from General Manager on 11 Mar 2022
Dear Jeff, We are so sorry to hear about your experience, as it is in no way reflective of our values. Providing comfortable and well-maintained accommodations is crucial to us, so rest assured that we will use your feedback to seize all opportunities for improvement. Thank you for your time, and we wish you well.

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities
Actual large section of mildew on the bathroom ceiling. Very loud environment with folks roaming around at 2am. However, sheets and towels were at least clean.
Stayed 2 nights in Sep 2021
Response from Guest Relations on 3 Oct 2021
Dear Donna, We appreciate you reaching out, and while we're happy you enjoyed our fresh towels/sheets, we apologize if your overall stay left something to be desired. Rest assured that your concerns have been noted and shared with our team. This isn't how we want you to remember us, so please consider giving us another chance to impress you next time you're in town.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from S.Rizvi on 11 Nov 2021
Dear Michael Thank you for taking time to review our hotel. We are happy to hear we met your expectations. Thank you again for your feedback and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Was a great sleeping place
Stayed 2 nights in Aug 2021
Response from Sue, Manager on 21 Aug 2021
We are glad you enjoyed you stay, we hope to see you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice
Stayed 1 night in Jul 2021
Response from S.Rizvi on 20 July 2021
Dear Valued Guest Thank you for taking time to share your experience. I am glad to hear that you found our staff friendly. Wo hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay, but beware of mold
There was some significant mold in the bathroom that set off my asthma. The bathrooms weren’t quite what was in the pictures. It was okay enough for just crashing for the night, but I wouldn’t have stayed longer.
Stayed 1 night in Jul 2021
Response from S.Rizvi on 21 July 2021
Dear guest Thank you for taking time to share your experience with us. I apologize for any inconvenience you may have during your stay. Thank you for bringing issues to our attention i will definitely forward this to our maintenance department to take a look. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

angel j.

Liked: Staff & service
Disliked: Property conditions & facilities
Mr.
OK
Stayed 1 night in Jul 2021
Response from Sue, Manager on 15 July 2021
Thank you for your positive review and we hope you will stay again!

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Sue, Manager on 11 July 2021
Thank you for your positive feedback and we hope you stay again!

2/10 Terrible

German

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was dirty, bed had holes and stains the bed itched all night. Staff where not the best bathroom disgusting and shower was clogged and stunk the whole time and a big sticky stain on the floor.
Stayed 1 night in Jun 2021
Response from Sue, Manager on 1 July 2021
We are sorry-you were not happy and we did not meet your expectations. We will work very hard to fix the issue you experienced. Thanks for Your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the negative reviews were people over reacting until my visit. There is an additional charge (deposit) when you get there that was not on the website. Check-in lady told me she needed a deposit (even though my room was paid in full) first she said $200 then $300 (a handwritten sign taped to the register read $100. You get it back once you checked-out instead of waiting 14 days back on your credit card. When I checked out another lady gave me a hard time. I had a receipt and told her I'm not leaving without the deposit. The rug was not cleaned at all and was wet, go barefoot in the room and your feet ended up black/dirty. Locks you had to push your door shut to actually lock it. They have no extra rolls of toilet paper and forget about having the bedsheets cleaned/dry or extra pillows Towels they had to take to wash/dry and return as well. The maids that came around was the only thing positive I can say about this place. They were polite to us, apologetic, they did deserve the tips.
Stayed 3 nights in Jun 2021
Response from Sue, Manager on 1 July 2021
We are sorry-you were not happy and we did not meet your expectations. We will work very hard to fix the issue you experienced.

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Good service basic room
Arrived early and could not check in immediately. Attendant went out of her way to come find me waiting nearby to give me my key. Room was basic and in need of update but clean. Lots of noise outside. Great cafe across the parking lot for a great breakfast.
Stayed 1 night in May 2021
Response from S.Rizvi on 28 May 2021
Dear Charles Thank you for taking time to post your review. I am glad that we didn't disappoint you. I apologize that you had to wait to check in as we are busy everyday and rooms are not ready till 3pm in most of the days. We hope to see you again in future. Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Cheap and easy. Nothing fancy, in fact expected slightly nicer but it got the job done
Stayed 1 night in May 2021
Response from S.Rizvi on 28 May 2021
Dear guest Thank you for taking time to post your review. I am glad to hear that we didn't disappoint you. We look forward to welcoming you soon.

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The area was peaceful. However, what I didn't like were the carpets in the room. They were dirty to the touch.
Stayed 3 nights in May 2021
Response from S.Rizvi on 28 May 2021
Dear guest Thank you for taking time to post your review, I apologize that the carpet in your room was dirty but please rest assured that we are taking appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2021
Response from S.Rizvi on 28 May 2021
Dear guest Thank you for your stay. We look forward to seeing you in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Book somewhere else. Trust me. Too much to explain.
Stayed 1 night in Mar 2021
Response from Management on 23 Mar 2021
Thankyou for sharing your experience with us. . We are consistently working with our staff to improve and appreciate your feedback.

2/10 Terrible

Jackie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off .
So I’m an essential working for hospital and clinics. I travel from Texas to Maine installing medical equipment. I paid for a 5 night stay . I had to leave on the 3rd day to head to another job . I was only here until another Lead Boss showed up to take over. I check out on the 3rd day. I ask the manager if she can give me 2 days of hotels fee back . She told me she could give me a voucher . I explained to her I wanted two days of stay put back on my card that I paid for at her front desk . I explained I sure I’d never be back here to stay . She refused to give me money back . Again only stayed 3 days but paid for 5. I have been trying to contact her since I left. She has ignored me and not called me back . So guess I have to take her to court . Also will be reporting her to BBB . Cause she is ripping people off. She should not be running the hotel or any hotel at that .
Stayed 5 nights in Mar 2021

2/10 Terrible

Jesus

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Stay was ok. Jacuzzi was nice. Convenient Location.
Stayed 1 night in Mar 2021

8/10 Good

tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and pleasant
Stayed 1 night in Nov 2020

6/10 Okay

Marianne

Liked: Cleanliness, staff & service, room comfort
A Convenient Location
A clean and well maintained motel but not the most glamorous.
Stayed 3 nights in Oct 2020
Response from Management on 31 Oct 2020
Thankyou for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
WHAT TO EXPECT!?
Greeting was good the attendant was very nice. But once We arrive to the room it had a old mold smell, once I walk to the bathroom I notice the problem was indeed the bathroom. The tub look like it haven't been clean in months and there was mold around the edges, shower curtain was stained with mold as well. I just did not use the tub, and ended washing up with was clothes to fresh up. I did not expect a 5 star MOTEL but ive been in some witch are decent to shower in and feel comfortable.... I hope there able to Upgrade soon so Us guess can feel safe. SPECIALLY WITH COV-19 around. KEEP US SAFE AND YOURSELF...........WE WONT BE STAYING HERE AGAIN GOOD LUCK TO WHO DUE STAY HERE.... I DON'T RECOMMEND BRINGING CHILDREN NOT EVEN FOR A NIGHT STAY...
Stayed 1 night in Oct 2020
Response from Management on 6 Oct 2020
We apologies for your experience here at the knights inn. We will work very hard to fix the issue you experienced. We have been sanitizing our rooms on daily basis and taking all precautions . But we will still take this seriously and take each step to keep our rooms clean. Thanks for your feedback.

2/10 Terrible

leticia

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Management on 20 Sept 2020
We would like to thank you for coming to stay with us. We hope you come again. Thank you for your feedback.

6/10 Okay

Lisa

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
When we arrived we had to wait about 20 minutes before the front desk clerk showed up. The air conditioner was not on when we arrived, the room took a long time to cool. The room is very dated. They painted everything beige including the baseboards. Only one bedside table lamp in a room that has two tables. The heat lamp switch is exposed and a hazard, the lightbulbs in the bathroom does not match, the knobs on the bathtub is dated as well as the floor and wall tile. On the upside, even though the bed is dated, it was very comfortable and we slept very well.
Stayed 1 night in Aug 2020
Response from Sue, Manager on 19 Aug 2020
We are sorry you were. unhappy.We will work hard to fix the issue you experienced. Thanks for yur feedback.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Check in was seamless since we had a reservation through Expedia. The water pressure was low, and water temperature fluctuated constantly. Our room did lose power for a few moments but the staff were quick to respond and fix the issue. There is a small gas station about 50 steps from the rooms which is great when you want a late night snack. The room had a distinct odor that we could not get rid of with air fresheners.
Stayed 2 nights in Aug 2020
Response from Sue, Manager on 19 Aug 2020
Thankyou for your feedback.We will work hard to fix the issue you experienced.Thankyou

6/10 Okay

Rebecca

2 stars for sure
It’s a low budget hotel. Kind of warn down and needs some updating. The nozzle in the tub was lose, bed was old, carpet was nasty, outlets were horrible. For the price I paid I was definitely hoping for something nicer. When I walked in the room it stunk. Probably won’t go back. The pictures on the internet are not exactly what it looks like. Be ware!
Stayed 1 night in Aug 2020
Response from Sue, Manager on 9 Aug 2020
Dear Rebecca, We would like to thank you for coming to stay with us.We do apologize you were less than satisfied. We are in the process of updating our rooms. We hope you come stay with us again for a better experience. Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy and the staff was very professional and friendly
Stayed 1 night in Jun 2020
Response from Sue, Manager on 1 July 2020
Hello, We would like to thank you for the positive feedback. We appreciate your kind words and hope you come to stay again. Thank you for your feedback.

2/10 Terrible

Franklin

Stayed 1 night in May 2020
Response from Sue - Manager on 19 May 2020
Hello Franklin, Firstly, I would like to take the time to thank you fro coming and staying with us. It is our primary goal to make sure our guests are comfortable while staying here. We would like to apologize if you were less than satisfied during your stay,. We do hope you come and stay with us again. Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sue, Manager on 24 Feb 2020
Dear Traveler, We would like to hank you for coming and staying with us. It is our job to make sure our guests have a comfortable stay. Thank you for your feedback.

4/10 Poor

Meghan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sue, Manager on 21 Feb 2020
Dear Meghan, We would like to thank you for coming and staying with us. It is our goal to make sure all of our guests have a comfortable stay. We hope you come stay again. Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Sue, Manager on 15 Feb 2020
We would like to thank you for coming to stay with us. We hope you come again. Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Sue, Manager on 13 Feb 2020
We would like to thank you for coming to stay with us. We hope to see you again. Thank you for your feedback.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Sue, Manager on 4 Feb 2020
Hello, We are sorry that you were less than satisfied during your recent stay with us. We work hard for our guests comfort and apologize again. We hope you come stay and give us another chance. Thank you for your feedback.

6/10 Okay

Steven

Business traveller
could have been better
Television control was broken. No clock in room no heat control in room
Stayed 1 night in Jan 2020
Response from Sue, Manager on 4 Feb 2020
Dear Steven, We are sorry you were unhappy. We will work harder to fix the issue that you had experienced. Thank you for letting us know.

10/10 Excellent

Mary Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sue, Manager on 28 Dec 2019
Thank you for your feedback.