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Reviews of Regenta Central - Amritsar Hotel

3.5 out of 5
Regenta Central - Amritsar Hotel
A - 275, East Mohan Nagar, Amritsar, Punjab

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 5 out of 42 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ramesh Singh Hakam

Travelled with family
Liked: Amenities
Disliked: Staff & service
If you are looking for a quite place to rest, this is NOT a place to go. They have loud music at night at function rooms. Despite moving room to higher floor you can hear the loud music and vibration. I requested room to be moved on first night if there was function next day to 3 staff and all said no function tomorrow sir but latter that next night there was function and loud music again. Worst nightmare for us at this place .
Stayed 3 nights in Apr 2024

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, property conditions & facilities
They thing was perfect.....the only suggestion i could make is that the room could provide small packets of butter biscuits to compliment the otherwise fantastic service....well done
Stayed 1 night in Mar 2024

8/10 Good

Kavnit

Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Apr 2024
Dear Kavnit, Thank you very much for taking the time to leave a review. We're delighted to hear that you had a positive experience, and we truly appreciate your feedback. If there's anything more we can do for you, please don't hesitate to let us know. Thanks & Regards Shashi Kant GhoshalHotel ManagerM:- 8558822990

8/10 Good

Naresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine and in a very good central location. It was clean and the room was spacious. Would definitely recommend this hotel
Stayed 2 nights in Jan 2024
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Mr. Naresh,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards

4/10 Poor

Yash

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathrooms were not clean
Stayed 3 nights in Jan 2024
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Mr Yash,Namaste !!Warm greetings from all the team at Regenta Central, Amritsar.On behalf of the management of Regenta Central, Amritsar, I would like to thank you for staying with us.At Regenta Central, Amritsar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central, Amritsar.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,

10/10 Excellent

Ravikumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Mr. Ravikumar,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

2/10 Terrible

Tanu

Travelled with family and small children
Extremely poor service and it take ages to get something done here.
Stayed 2 nights in Jan 2024
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Ms. Tanu,Namaste !!Warm greetings from all the team at Regenta Central, Amritsar.On behalf of the management of Regenta Central, Amritsar, I would like to thank you for staying with us.At Regenta Central, Amritsar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central, Amritsar.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,

10/10 Excellent

SEEMA, Woodbridge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful quick excellent carpet need to change asap from the alley
Stayed 1 night in Dec 2023
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Ms. Seema,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

Navdeep

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Ms. Seema,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

Narinder, Fords

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Sir/Mam,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

8/10 Good

sp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent
Stayed 1 night in Nov 2023
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

8/10 Good

Mohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 5 rooms with the property for a group of 16 folks including children. Our check-in process was really smooth and we got early check-ins for all of our rooms even though their check-in time is 2 PM. That was a big help as we had to cover the Wagah border the same day and we need to be ready for the same after our overnight journey. All the staff was really cooperative and especially Mr Niyamat Ali who helped arranging for transport quickly to wagah border and other places. The rooms were good and spacious. The breakfast was really good and one of the key things that we thoroughly enjoyed their. The staff at restaurant was also very courteous and accommodated all our requests. Only minor thing is about showers and cold and hot water. Sometimes water gets too hot and sometimes it is too cold. Also location is relatively bit far from Golden temple area though still manageable with local transport there but if you have to go to golden temple area more than once then one has to think. The Traffic is also bad so we need to account for the same if one has have to catch their trains etc.
Stayed 1 night in Oct 2023

6/10 Okay

Sanjay

Travelled with family
Liked: Cleanliness
Regenta central amritsar trip
Stay was okay. Only issue was housekeeping as we had to ask them for soaps everyday because they dont provide you bath soap other then one for handwash. Not enough towels for each guest. Bar fridge in the room wasn't working. Made us uncomfortable when we had to ask for soap,towel everyday. Food was awesome. Staff was very friendly and welcoming. Ambience was perfect.
Stayed 2 nights in Oct 2023

8/10 Good

Preeti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sumeet

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Navdeep Singh on 4 Sept 2023
Dear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Ravindra, Purley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location - fab staff and most helpful.
Stayed 1 night in Mar 2023
Response from Navdeep Singh on 4 Sept 2023
Dear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

2/10 Terrible

Pushpinder

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot was available for bath whole day it was terrible experience
Stayed 1 night in Feb 2023

2/10 Terrible

Jashan Deep, montreal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Navdeep Singh (Front Office Manager) on 10 Mar 2024
Dear Mr Bhatia,Namaste!!!Warm greetings from all the team at Regenta Central, Amritsar.On behalf of the management of Regenta Central, Amritsar, I would like to thank you for staying with us.At Regenta Central, Amritsar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced was not good.We request you to please share your feedback in details to overcome with the short comings.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central, Amritsar.Thank you,

10/10 Excellent

NAVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Near Golden temple and Jaliana wala bagh. Hotel cleanliness and facilities excellent. I loved the stay there.Nice restaurant too though expensive.
Stayed 1 night in Sep 2022
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room
Stayed 1 night in Nov 2020
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Seema, NY MANHATTAN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

8/10 Good

HAJHIR

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Anonymous

Travelled with family
Disliked: Amenities
We extended our stay as our flight was late in the evening. It was scorching hot outside. What was disappointing was a 5 star had a power failure and my mum who had hurt a knee couldn’t use the lifts instead had to climb down the stairs.
Stayed 1 night in Jun 2019

10/10 Excellent

Rochak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Very nice hotel and great location
Stayed 1 night in Feb 2019
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Navdeep Singh on 4 Sept 2023
ear Guest,Namaste !!It was a pleasure having you stay with us at Regenta Central, Amritsar.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Navdeep Singh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Very neat with modern amenities. Very accessible to the major attractions in Amritsar. Staff is very warm indeed.
Stayed 1 night in Dec 2018
Response from Sujan Ganguly on 26 Dec 2018
Dear Guest, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and we would like to see you again at Regenta Central Amritsar. Regards, Team Regenta Central Amritsar

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Only issue was that the "business center" doesn't actually exist...otherwise, a pretty comfortable stay.
Stayed 2 nights in Dec 2018
Response from Sujan Ganguly on 26 Dec 2018
Dear Guest, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and we would like to see you again at Regenta Central Amritsar. Regards, Team Regenta Central Amritsar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beyond my expectations!
Amazing, everytime!
Stayed 1 night in Oct 2018
Response from Sujan Ganguly on 8 Nov 2018
Dear Guest, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and we would like to see you again at Regenta Central Amritsar. Regards, Sujan Ganguly GM Regenta Central amritsar.

8/10 Good

Susan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its value for money. Service was good. Suggestion-Should replenish toiletries every day.
Stayed 4 nights in Oct 2018
Response from Sujan Ganguly on 29 Oct 2018
Dear Mr. Susan, Namaste !!! Greetings from Regenta Central, Amritsar !!! Thank you so much for your valuable feedback here and noted your suggestion and we would like to see you again at Regenta Central Amritsar. Regards, Sujan Ganguly GM Regenta Central amritsar.

8/10 Good

Ankit, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
can be improved a little bit
Stayed 1 night in Mar 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2017

4/10 Poor

D, UK

Disliked: Property conditions & facilities
Hotel needs improvement
Lots of improvements needed. When I arrived at the hotel in an autorickshaw, the security guard, for no apparent reason, advised the driver that he was not allowed into the hotel car park. Hence I had to get out on the road, at night, & take my luggage out & then take this to the hotel. There appeared to be no apparent reason for this & the reception staff confirmed that the security guard should have let us inside. My key card stopped working for three days - despite several attempts for staff to fix this. There was a small leak of water from the shower and the surrounds from the power sockets fell off. Room service was substandard: Soap was not replaced - the same bar of soap was in the bathroom for 7 days. Also the floor was not cleaned on at least 2 occasions. The multigym machine in the gym appears to have parts missing & on one occasion, the AC was switched off. I informed management but it was not fixed by the time I had completed my workout 20 minutes later. Keeping fit in 38 degrees was a challenge. Checkout took far too long- I was the only person at reception. Also the reception staff advised my taxi had not arrived. 10 minutes later they stated it had arrived - the driver then advised me he had been waiting for 20 minutes. This of course lead to a lot of stress as I thought I was going to miss my train - I made it by about 1.5 minutes. Due to the above problems, I would not stay here again and would certainly not recommend anyone else stay here.
Stayed 7 nights in May 2017

10/10 Excellent

SIDDHAARTH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay & Service

4/10 Poor

Yongwoo, Seoul, Korea

Disliked: Staff & service, property conditions & facilities, room comfort
Location. Any one of taxi or tuktuk driver did not know this hotel. Distance to main places(Golden Temple, Railway Station) is too far to walk. Service Most staff was like being trained to do well for customers but not knowing how to do. Table lamp was broken, bath towel was not clean... May be all these cons dur to just my bad luck.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained. Friendly and professional staff. The room allotted to me was very spacious and exceeded expectations.

10/10 Excellent

Jackie, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
居心地のよい施設とサービス
部屋の設備もよく朝食も美味しい。有線LANを使うとインターネットも調子よい。タクシー手配は遠くのベンダータクシーを使い長時間待たされるので、自分で手配した方がよい。
Stayed 1 night in Dec 2017