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Reviews of Ramada by Wyndham Alleppey

4.5 out of 5
Ramada by Wyndham Alleppey
Nehru Trophy Finishing Point, Punnamada, Ambalapuzha

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 96 reviews" "
Rating 8 - Good. 31 out of 96 reviews" "
Rating 6 - Okay. 15 out of 96 reviews" "
Rating 4 - Poor. 8 out of 96 reviews" "
Rating 2 - Terrible. 12 out of 96 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Chandrakantbhai

Travelled with family
Disliked: Property conditions & facilities
Hotel deco looking tired, corridor carpets dirty, doesn't supply 2 room entry cards per couple, bathrooms towels are old & frayed. The duty manager appeared to be cold and unwelcoming. Generally we got the impression the management was not investing enough into the hotel. some of the dining room staff gave good service and the chef accommodated our special requests.
Stayed 5 nights in Feb 2024
Response from Chinchu M on 5 Apr 2024
Dear Guest,NamaskaramWe are extremely concerned to know that you did not have a pleasant experience at Ramada by Wyndham Alleppey.We regret to learn of the issues that marred your stay with us. This is not how we would want you to remember your holiday with us. We have raised your feedback with our management team. The team has already started a process to investigate the matter. We request you not to take this as a norm and allow us one more opportunity to host you as per Ramada's usual repute.Thanks & regardsChinchu MManager - Reservations

2/10 Terrible

ALBIN

Stayed 2 nights in Nov 2023

4/10 Poor

Richie

Stayed 2 nights in May 2023
Response from Chinchu M on 20 June 2023
Thank you for holidaying at Ramada by Wyndham Alleppey and sharing your valuable feedback. We are extremely concerned of the issues, which you have highlighted. This is not how we would want you to remember your vacation. The resort management has taken a note of your concerns and is doing all that it takes to ensure that the deviations are corrected at the earliest.

8/10 Good

Bradley, EDMONTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Chinchu M on 5 Apr 2023
At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us.Thank you for rating us as your favorite hotel .It is indeed a strong message which will encourage our team to keep up their good work.Once again we thank you for sharing your valuable feedback and look forward to welcome you back soon

4/10 Poor

Antony Paulson

Stayed 1 night in Mar 2023
Response from Chinchu M on 5 Apr 2023
Thank you for holidaying at Ramada by Wyndham Alleppey and sharing your valuable feedback.We are extremely concerned of the issues, which you have highlighted. This is not how we would want you to remember your vacation.The resort management has taken a note of your concerns and is doing all that it takes to ensure that the deviations are corrected at the earliest.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need upgrades
Stayed 2 nights in Jun 2022

8/10 Good

Dhruv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Kyle

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2021
Response from For Ramada by Wyndham Alleppey on 5 Jan 2022
Dear Guest, Many thanks for taking out time to share your experience. Trust, you are keeping safe & healthy with your loved ones. It is only because of guest like you we have come many miles and feel still there is way to go. Your words are very motivating for the team. very Trust to serve you again. Take care

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The travel is during Covid pandemic times and probably expecting all facilities to be opened is a higher expectation as the common facilities had to be kept shut. The basic requirements were all taken care of.
Stayed 2 nights in Feb 2021
Response from FOM on 5 Apr 2021
Dear Guest, It is a pleasure to know that you had a wonderful experience with us and We do understand that you had very high expectations from us and we failed to meet your expectation.. We at Ramada Alleppey are delighted to read your feedback and your comments help in motivating the team to keep the service at par excellence. We are glad that you enjoyed your stay.. It will be our distinct privilege to serve you in near future. With Best Regards, Vidhyalekshmi , Front Office Manager.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location and back water great. Hotel property is good . Rooms are very dirty and broke wall , furniture are very dirty With stains .
Stayed 2 nights in Feb 2020
Response from Vidhyalekshmi on 6 Mar 2020
Dear Guest, At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We do understand that you had very high expectations from us and we failed to meet your expectation. We have noted your valuable feedback and assure you that corrective actions has been immediately taken to avoid the same in future as we promise to deliver exemplary services at Ramada Alleppey. However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again. With Best Regards, Vidhyalekshmi Front Office Manager

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Vidhyalekshmi on 27 Feb 2020
Dear Guest. Thank you for reviewing us on Expedia. We are glad you liked the facility . It will be our distinct privilege to serve you in near future. With Best Regards, Vidhyalekshmi Front Office Manager

6/10 Okay

Tajinder

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Very conveniently located but a very tired hotel
Check in experience was fine. I booked a triple room, for errr three people. But upon arrival there were only two bath towels and no hand nor face towels. Once requested however, they did turn up. The room was a river facing room and overlooked the pool and river. The pool however was under maintenance, so we were extremely disappointed, this was one of the reasons for choosing this hotel. There wasn't much of an apology either. So if the pool is a must for you, then check ahead - we were the in Nov and it was definitely not finished. The room also spelt of smoke so back in the day must have been a smoking room. The rooms, and hotel seemed very tired though. I can't compare it to other Wyndhams, but it was stuck in the late 70s/80's. The room was very large with dark and cracked flooring. There were also only two electrical sockets by the desk and not the bed. I remember having to unplug the lamp to access one too. Breakfast was ample with a good selection. Service was very slow for tea/coffee. We did have dinner there too. Again service was slow and the chicken biriyani was under-cooked. It was immediately replaced however, and staff were apologetic but this marred the whole experience. The omelette in the morning was also a little too underdone. I think the hotel could do with a refresh. The restaurant seems to be offering too much to provide a great standard in food. Whenever something wasn't right the staff were extremely helpful however.
Stayed 1 night in Nov 2019
Response from Vidhya on 14 Jan 2020
Dear Guest, At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We have Noted your valuable feedback regarding towels and swimming pool. Swimming pool is functional now, and it was closed for the periodical maintenance. However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again. Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit. With Best Regards, Vidhyalekshmi Front Office Manager

6/10 Okay

Uthup

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Need refurbishment, old rooms
Stayed 2 nights in Dec 2019
Response from VIDHYA on 4 Jan 2020
Dear Guest, At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We do understand that you had very high expectations from us and we failed to meet your expectation. However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again. Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit. With Best Regards, Vidhyalekshmi Front Office Manager

8/10 Good

Shilpa

Stayed 3 nights in Dec 2019

2/10 Terrible

RONIT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever...stay away...not even 2 stars...
Bad service ,bad facilities , dirty, old ,outdated hotel. Do yourself a favor and stay away! Dont go there!!! Ichsss
Stayed 2 nights in Oct 2019
Response from Vidhya on 15 Oct 2019
Dear Guest, At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.Actually your booking for Superior Room and we have given a complimentary up gradation to the next Higher category called Premium. We do understand that you had very high expectations from us and we failed to meet your expectation.As service recovery we have offered you 50% Discount on your extras.However please take this as a one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit. With Best Regards, Vidhyalekshmi Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Alleppey!
Great service, wonderful, and friendly staff!
Stayed 1 night in Sep 2019
Response from Front Office Manager on 1 Oct 2019
Dear Guest. Thank you for reviewing us on Expedia We are glad you liked the facility . It will be our distinct privilege to serve you in near future. With Best Regards, Team Ramada Alleppey

10/10 Excellent

Verified traveller

Liked: Staff & service
Excellent location,great customer service. Did not care about morning cold shower each day. No hot water for shower. Stayed at Ramada four nights Thanks
Stayed 4 nights in Sep 2019
Response from Front Office Manager on 12 Sept 2019
Dear Guest, It is a pleasure to know that you had a wonderful experience with us and would like to thank you for taking time out to review us on Expedia We at Ramada Alleppey are delighted to read your feedback and your comments help in motivating the team to keep the service at par excellence. It will be our distinct privilege to serve you in near future. With Best Regards, Vidhyalekshmi , Front Office Manager

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great room, a bit slow for customer service
The room was great! It was comfortable and large. The breakfast buffet was okay. It wasn't the greatest tasting one, but you will definitely find something to eat there. Also, the service is a bit slow. We ended up calling the reception desk three times, trying to get a third code for wifi (we had three people in our group). The first two calls had the reception desk respond by "we'll call you back." We finally got a different person for the third call who understood what we wanted and said it would activate in five minutes. Our other group of friends (in a different room) called for water and they never arrived. When we called for some extra water, it did take a while, but they did get it.
Stayed 1 night in Sep 2019
Response from Front Office Manager on 13 Sept 2019
Dear Guest, At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We do understand that you had very high expectations from us and we failed to meet your expectation. We have noted your valuable feedback as well and assure you that corrective actions has been immediately taken to avoid the same in future as we promise to deliver exemplary services at Ramada Alleppey. However please take this as a one off incident and hope you will not let this mar the overall experience . and give us an opportunity to serve you again. Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit. With Best Regards, Vidhyalekshmi Front Office Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Manager on 19 Apr 2019
Dear Guest, NAMASKARAM!!! Thank you for your valuable feedback. Your feedback will be shared with the team to ensure that corrective measures are undertaken.

6/10 Okay

Verified traveller

Disliked: Room comfort
Overall okay (but only for one night)
We stayed only one night and overall the stay was okay. The only thing that was important and it wasn’t good was the AC unit in the room as it was very noisy. That made it hard for me to fall asleep and have a restful night. The view from the room was over the backwaters and it was very pretty.
Stayed 1 night in Mar 2019
Response from Manager on 27 Mar 2019
Dear Guest, NAMASKARAM!!! Thank you for your feedback, will check on the low scored parameters to ensure great service to our guests. Regards

10/10 Excellent

Vijandran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Mar 2019
Response from Manager on 19 Mar 2019
Dear Mr Vijandran, NAMASKARAM!! Thank you for your valuable feedback. We are happy to hear that you had a memorable stay. We hope to serve you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad location, rooms are outdated, very very small, not worth the amount I paid. Un-cooked food. Pathetic experience
Stayed 1 night in Mar 2019
Response from Manager on 15 Mar 2019
Dear Guest, NAMASKARAM!! Thank you for your feedback, will check on the low scored parameters to ensure great service to our guests. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is a perfect location for a Indian romantic getaway. The houseboat station is right outside.
Stayed 1 night in Feb 2019
Response from Manager on 27 Feb 2019
Dear Guest, Namaskaram !!! We are delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with us at Ramada. Thank you..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Manager on 12 Feb 2019
Dear Guest, NAMASKARAM!!! Thank you for your valuable review online. We hope to see you again at Ramada Alleppey.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel, Great Service
This hotel is nice and service was excellent. However, the bathrooms in our room were a bit dirty and looked like they had not been fully cleaned. There were many little bugs in our room but I think that is because the hotel is right on the water.
Stayed 1 night in Jan 2019
Response from Sanjukta B,Front Office Manager on 2 Feb 2019
Dear Guest, It is a pleasure to know that you had a wonderful experience with us and would like to thank you for taking time out to review us . We at Ramada Alleppey are delighted to read your feedback and have noted the ocncern raised by you on cleanliness and have taken the necessary corrective measures to rectify the same. Thank you for your kind appreciation of the team for their service and assure you of our best hospitality on your next visit. With Best Regards, Sanjukta B Front Office Manager

8/10 Good

Pratibha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sanjukta B-Front Office Manager on 2 Feb 2019
Dear Ms.Pratibha, Thank you for reviewing us. We are glad that you liked the facility and services on offer. It will be our distinct priviledge to serve you in near future. With Best Regards, Sanjukta B Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most horrible day we had here. The rooms were not ready even at 4pm where the check-in time starts at 2. Post that the rooms were not checked before allocation. AC not working No hot water Room lock was an issue The sink water clogging Basic things like hair dryer also not available The hotel staff was much careless and wasted our holiday time till 6pm They were so pathetic,taking things casually Staff doesn't know meaning of 5* property
Stayed 1 night in Dec 2018
Response from Sanjukta B-Front Office Manager on 4 Feb 2019
Dear Guest, At the onset we would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We do understand that you had very high expectations from us and we failed to meet your expectation. Unfortunately during your stay we had an unforeseen situation where there was an issue with the heating system for which we duly regret.Hairdryer for the rooms other than suite is on request.We have noted your concerns and have taken the necessary measures to ensure the same in future. However please take this as a one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. hospitality on your next visit. With Best Regards, Sanjukta B Front Office Manager

2/10 Terrible

Richard

Horrid
Stayed 14 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambience, courteous staff, very professional. Ajo did a very good job meeting our needs.
Stayed 1 night in Aug 2018

10/10 Excellent

Ramesh Krishnamurthy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was very good and stay at Ramadaa was excellent. Food was very good at the hotel
Response from Chinchu M on 3 June 2018
Thank You very much for choosing to stay at Ramada Alleppey and taking time to share your experiences on expedia We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence. Ramada Alleppey Team looks forward to the pleasure of welcoming you back again.

8/10 Good

vernon

Liked: Cleanliness, staff & service, room comfort
Happy
Pool good and lifegaurds. Front desk , restaurant food good . Had a massage which was amazing .
Response from Chinchu M on 4 June 2018
Dear Valued Guest, Namaskaram!! Thank you for your feedback regarding your visit to Ramada Alleppey . May I apologize for not meeting some of your expectations during your stay. I have recorded your perceived feedback, it will help us to add on values to our services. Every feedback is important to us.

6/10 Okay

GF, essex

Liked: Staff & service
Disliked: Cleanliness
A bit tired
We stayed here to explore the back waters, the central location meant we could walk ,cycle and hire a boat for the day.
Stayed 4 nights in Feb 2018

10/10 Excellent

Melanie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel on the Backwaters
The staff at this hotel are extremely helpful and kind! Our room was comfortable and clean, and breakfast had many selections (both Indian and Western). The hotel also helped us book a car from Alleppey to Munnar, and their driver was extremely knowledgeable of the mountain roads. We will be back to the Ramada soon!
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good hotel. But, flies and mosquitoes in the lobby, restaurant and rooms.

10/10 Excellent

subha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Had a very good time at Ramada . They had people singing karaoke in the evening . Very nice

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
An average hotel
Excellent reception staff, Unfortunately the room we had was dirty with hair on the floor and we had to get them to change the sheets on the bed which were also dirty, Nice pool and average breakfast.

10/10 Excellent

Sanz, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Spacious room Good breakfast selection Friendly and helpful staff Great location Amazing views from room
Stayed 3 nights in Feb 2018

8/10 Good

Mital

Disliked: Cleanliness, property conditions & facilities
Good location. Hotel rooms need upgrading.
Stayed 2 nights in Jan 2018

2/10 Terrible

joe, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Hotel conditions
Horrible disgusting and unsanitary. Will never stay at a Ramada ever again. The rooms had mold. The furniture had blood stains, hallways were dirty, hair balls on the carpet, the entire Hotel had a dingy smell, The Hotel is old and dirty. Look at my pictures below. Orbitz should be ashamed for even putting this property on its site.
Stayed 1 night in Jan 2018

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Pravesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in took very long.
Stayed 1 night in Dec 2017

2/10 Terrible

TD, Australia

Expected more
Customer service staff need to be trained in customer services skills - assist one customer completed and then attend to other customers not 4 or 5 at the same time. Water tons of water before hot water is released in shower.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to water front. Good view
Nice hotel and close to water front. Good view from all rooms. we where around 20 pax. enjoyed thanks.
Stayed 2 nights in Dec 2017

6/10 Okay

Ranjana Sharma, Canberra, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in Alleppey with good location
Staff are very nice and helpful, Breakfast is good with lots of choices, staff ready to prepare extra preps, internet is very slow. The hotel is supposed to be 5 years old, has been kept clean, but looks like its 20 plus years old, very run down, needs major refurbishing, facilities need attention, rooms are OK, but bed very hard, pillows hard as well,...only hotel which did nor reply us back our emails for confirming booking. Travel section is good with helpful staff, very affortable rates for boat cruises, safer than outside companies. Alleppey is also very full of rubbish everywhere, unlike Venice. Overall, the hotel is now more concentrating on local customers than overseas visitors, thus the affortable rates....so if the hotel is refurbished. then its a fantastic hotel with a good location.
Stayed 1 night in Dec 2017

6/10 Okay

Kanishk, Bangalore

Disliked: Property conditions & facilities, room comfort
Very old and worn out hotel
The property is old, worn out and smelly in some places. Food tastes bad especially the Indian delicacies. The backwaters near the swimming pool smells foul.
Stayed 1 night in Dec 2017

2/10 Terrible

H Kumar, Delhi

Disliked: Staff & service, property conditions & facilities, room comfort
Poorly maintained
strangely sloping floor, wooden partitions with peeling off wallpaper and tiles, cracks in floor and tiles. AC shut automatically at 2 am in night felt suffocated and woke up.Calked maintenance .He said it was on timer and he has reset it .Strange ! .Why they keep it on timer. Swimming pool broken tiles replaced with cement. Poorly maintained old property.They should not offer such strange rooms to guests. Total waste of money with hefty price for such an odd room.
Stayed 1 night in Dec 2017

6/10 Okay

raj , uk

Liked: Staff & service
Nice hotel with excellent restaurant staff
Very good restaurant staff Special mention of Raj Kumar who looked after us very well Poor housekeeping and lack of service in the room
Stayed 2 nights in Nov 2017

4/10 Poor

Rengaswamy

Liked: Room comfort
Disliked: Staff & service
Ramada Alappuzha does not measure up.
If you rise up early and want to have a hot shower, you are out of luck in this hotel. They use solar power to heat water in order to save energy, but there is no hot water in the early morning. I called house keeping about the absence of hot water and they sent a guy to take a look. All that he could tell me is that there is hot water during the day. He had no answer when I asked him what about a guest who wants a hot shower at 5:00AM. He said let the the water run for 20 minutes and there will be hot water. I let it run for about 45 minutes, yet there was no hot water after that. This hotels tries to save money by using solar energy for heating water, but if the guests are running the water for 45 minutes, they are wasting another precious resource, namely water. Does it make any sense? At the time of check out I encountered an unfriendly lady front office associate. I had to remind her that they had not included a bill for about INR 1900 for meals we had taken the previous day. She had to check with the restaurant and then finally charged my credit card for it. When I asked for my bill, she said she will only give it to me after the mini-bar is checked and confirmed that we did not consume anything from it. Also, she insisted that all card keys must be surrendered to the front desk before a bill is issued. I have used many hotels during this trip in different countries, but none of the cared about card keys. It looks like Ramada Inn, Alappuzha is something special.
Stayed 1 night in Sep 2017

8/10 Good

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Business like Hotel.
Back side of hotel was not too clean. At back there was a room below the activity area where so many people create noises. While coming out from ferry, the passage was dirty and very noisy. Room was good, staff was very friendly and courteous. It's worth to stay at Ramada. Lack of too much activity makes it a business hotel. Hari Aum
Stayed 1 night in May 2017