Top Hotels Near Alpine Mountain Coaster in Vernon from AU$108

"If you're booking a special room through a third-party platform, be sure! Definitely call the hotel staff.Since I was traveling with my baby, I booked a large bed accessible room a month in advance. We got there a bit late that night and the front desk didn't tell us anything and just assigned us a regular room. Because the smoke alarm went off that night, everyone had to go outside and wait. When it was over, I asked about my room type and whether I could get a different room the next day. Unfortunately, the room type information wasn't shown on the order, so I couldn't show it to the front desk staff. The girl told me I only booked a standard room and couldn't switch rooms for me.Later that night, I contacted the platform customer service again to confirm my room type, and they also helped me call the front desk to ask.It's just that the girl said even if we book a disability-accessible room, we might still get a regular room, and regular room guests might get a disability-accessible room. That doesn't sit well with me - what's the point of booking my specific room type in advance then? Is the management that chaotic?Luckily, another front desk lady was working the next day and explained to me that they can't see the room types on third-party platforms, so you definitely need to book through their official website.Finally they helped me get a wheelchair-accessible double bed and added a small bed so we could make a bunk bed.I'm so grateful for their help and effort"

"The breakfast was great and my kids enjoyed the pool. Room had some wear and tear (broken fan in the bathroom, rips in the carpet by the door) but everything seemed clean. Staff were helpful and courteous. Would definitely stay there again. "

"Staff friendly old hotel but well maintained "

"Nice clean hotel !"

"Parking in under the building, very tight to move cars in and out. Be careful and go the recommended 5mph. Room and service were amazing!! "

"Check was great. Mahesh was nice, quick and efficient. Hallway to my room smelled like perhaps they had sewage leak. Industrial floor fan in hallway. Room was lovely and large. Luckily, the smell wasn’t there. The bed was perfect. Shower was nice and hot. Lots of parking. I didn’t have any breakfast, so can’t rate it."

"The AC didn't work. It was a terrible night!"

"Sufficient"

"Everything was good. It would have been great if the male front desk had been more polite and in a better mood, perhaps. Other than that, very good. They even made our beds without us requesting it."