Verified
10/10 Excellent
Kian Siong
1 June 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kian Siong
Stayed 2 nights in May 2025
Frazel Heritage Hotel
3.0 star property
Guests enjoy seamless convenience at this vibrant hotel with conference space, concierge services, and thoughtful amenities from arrival through departure
Choose dates to view prices
Photo gallery for Frazel Heritage Hotel
Frazel Heritage Hotel welcomes travelers in the city center with practical comforts like to-go breakfast and laundry facilities. Enjoy WiFi throughout, meeting rooms, and a banquet hall for events. Guests appreciate the attentive 24-hour front desk and multilingual staff.
Reviews
6.46.4 out of 10
Popular amenities
- Breakfast included
- Parking included
- Free Wi-Fi
- Air-conditioning
- Business services
- Laundry room
The current price is AU$118
AU$118
includes taxes & fees
3 June - 4 June
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About this property
Frazel Heritage Hotel
- Hotel in the city centre
- You can look forward to free on-the-go breakfast, laundry facilities and conference space at Frazel Heritage Hotel. Guests can connect to free in-room WiFi.
- You'll also enjoy perks such as:
- Free self-parking
- A 24-hour front desk, a banquet hall and concierge services
- 1 meeting room, a water dispenser and multilingual staff
- Room features
- All guest rooms at Frazel Heritage Hotel boast thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
- Other amenities include:
- Bathrooms with rainfall showers and bidets
- 53-inch Smart TVs with cable channels
- Wardrobes/cupboards, electric kettles and housekeeping
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash deposit: MYR 100 per accommodation, per stay
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
We should mention
This property does not have any lifts
Frequently asked questions
Is Frazel Heritage Hotel pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Frazel Heritage Hotel?
As of 21 May 2026, prices found for a 1-night stay for 2 adults at Frazel Heritage Hotel on 3 June 2026 start from AU$118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Frazel Heritage Hotel?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Frazel Heritage Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Frazel Heritage Hotel?
Checkout is at noon.
Where is Frazel Heritage Hotel located?
Located in the heart of Alor Setar, this hotel is steps away from Aman Central, Menara Alor Star and Galeri Sultan Abdul Halim. Clock Tower and Balai Nobat are also within 5 minutes.
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Reviews
Reviews
6.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.4
Cleanliness
7.4
Amenities
5.2
Staff & service
6.0
Property conditions & facilities
Rating 10 - Excellent. 3 out of 8 reviews
10 - Excellent
3
Rating 8 - Good. 1 out of 8 reviews
8 - Good
1
Rating 6 - Okay. 1 out of 8 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 8 reviews
4 - Poor
0
Rating 2 - Terrible. 3 out of 8 reviews
2 - Terrible
3
Reviews
Verified
10/10 Excellent
Ivor
18 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy although my room was kinda small but sufficient.
Ivor
Stayed 1 night in Nov 2024
Verified
8/10 Good
MOHD FAHAMI
5 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
MOHD FAHAMI
Stayed 1 night in Nov 2024
Verified
2/10 Terrible
Stephanie
29 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service, must check in at 3pm , no allowance even though a different by 40minutes
Breakfast only provide Nasik Lemak and two types local kuih
Stephanie
Stayed 1 night in Sep 2025
Verified
2/10 Terrible
Stephanie
29 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible management attitude
Not friendly environment
Stephanie
Stayed 1 night in Sep 2025
Verified
2/10 Terrible
Stephanie
29 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service provided
No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Stephanie
Stayed 1 night in Sep 2025
Verified
6/10 Okay
Jacob
28 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention.
1. Repeated Tax Payment Request
Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable.
2. Poor Breakfast Quality
The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay.
These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Jacob
Stayed 1 night in Dec 2024
Verified
10/10 Excellent
Muhammad
30 May 2025
Muhammad
Stayed 2 nights in May 2025