Search Best Resorts in Alor Gajah

"My booking included breakfast. I needed to check out by 6am (the breakfast opened at 6:30am) the last day, so asked the front desk the day before to pack a breakfast bag for me, and the front desk confirmed that I could pick up my breakfast at the front desk when checking out. Surprisingly, the lady at the front desk could not find my breakfast at the time of checkout. She then asked me to confirm I had requested a breakfast, and checked their system to further confirm it. She then told me they would have to start to prepare it now. After more than 10 minutes since I started to speak with her, the breakfast was still not ready. I had no option but to leave the hotel to catch my booked bus to KLIA without my breakfast. Why does the hotel charge for breakfast if it cannot fulfill it?"

"Everything is fine as usual except the Aircon fan rattling."

"Had the best 2 night 3day stay at this amazing resort with my family, loved everything about it, the stuff were super amazing and the resort was perfect will be back "

"**Below Expectation for a 5-Star Hotel** The price of RM1200 per night did not reflect the experience expected from a 5-star hotel. **Pros:** 1. The room was spacious and surprisingly very cold, even without the air conditioning switched on (around 18°C). The tiled floor was also very cold. 2. We made a last-minute request for an anniversary room decoration. Although the hotel required a 3-day notice, they still managed to provide a simple setup—thank you for the effort. 3. Kids were given a “mystery activity” to complete, with an ice cream reward, which was a nice touch. 4. The check-in process was smooth and quick, with welcome drinks provided. **Areas for Improvement:** 1. No room slippers were provided, which was uncomfortable given the very cold floor. 2. The table lamp was not functioning, and it took more than 30 minutes for the technical team to respond. 3. All TV channels were lagging badly. Even calls to the operator had delays. The technical team mentioned this was “normal,” which is quite unacceptable. 4. Parking was limited and located far away. The buggy/trem service was not readily available and had to be requested each time, which was inconvenient. 5. There was no lifeguard at the swimming pool. We witnessed a concerning incident where a young child nearly drowned after jumping into the adult pool area near the kids’ slide. This raises serious safety concerns. 6. Breakfast was expected at the coffee house, but it was instead held in the ballroom."

"Nice Hotel. Would consider visiting again."

"Generally it’s good in terms of amenities and location. but if you prefer a quiet room, make sure to ask for non connecting room. Somehow we were assigned connecting room though we had a baby with us. Baby court was requested but was forgotten. Hopefully they can improve to be more aware on each guest needs."

"Breakfast was good "

"All good but breakfast no variety "

"The property is historic and in a great location near Jonker Street. While the lobby and outdoor areas look well maintained, the room could use a little TLC. It was clean enough but just dated. Wallpaper was peeling off the walls, floor tiles were tripping hazards, and the shower continuously leaked, wasting water. On a positive, the spa is a must book as it is truly relaxing. Thank you Angie for ensuring my treatments were booked as requested. "