Skip to main content

Grand Hotel Eurasia

4.0 star property
Unwind with breathtaking views from the hotel's scenic terrace. Indulge in retail therapy or rejuvenate at our luxurious spa.

Choose dates to view prices

In the heart of Medeu District, Grand Hotel Eurasia invites you to unwind on the scenic terrace, indulge in shopping on site, or treat yourself to a spa day. With amenities like a coffee shop/cafe and an on-site restaurant serving lunch and dinner, this hotel has something for everyone.

Reviews

5.2 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services
The current price is AU$112
includes taxes & fees
26 May - 27 May
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

Reception
Hotel Kazakhstan
Medeu District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.4 out of 10, Very good, 337 reviews
The price is AU$188
includes taxes & fees
18 June - 19 June
Hotel Kazakhstan
Compare similar properties

Policies

Check-in

Check-in time starts at noon

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 3500 per vehicle (one-way)
  • Airport shuttle fee per child: KZT 3500.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Is Grand Hotel Eurasia pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Grand Hotel Eurasia?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Eurasia on 26 May 2026 start from AU$112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Grand Hotel Eurasia?

Self-parking is free at this property.

What time is check-in at Grand Hotel Eurasia?

Check-in begins at noon.

What time is check-out at Grand Hotel Eurasia?

Checkout is at noon.

Does Grand Hotel Eurasia provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 3500 per vehicle applies.

Where is Grand Hotel Eurasia located?

Located near the slopes, this Medeu District hotel is situated in the city centre and within 1 mile (2 km) of Dostyk Plaza, Colibri and Central State Museum. National Museum of Kazakhstan and Presidential Palace are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

5.2

5.4

Cleanliness

9.6

Location

6.2

Staff & service

4.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 34 reviews
Rating 8 - Good. 2 out of 34 reviews
Rating 6 - Okay. 9 out of 34 reviews
Rating 4 - Poor. 6 out of 34 reviews
Rating 2 - Terrible. 11 out of 34 reviews

Reviews

Verified

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Verified

6/10 Okay

Maryam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was helpful and room was relatively clean and comfortable. The hotel is close to food and stores. The room did not have a window though and the transport from the airport mentioned in the description of the hotel does not exist.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Liya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimal location, worth for the price
Stayed 7 nights in Apr 2024
Verified

6/10 Okay

Nika

Liked: Staff & service
Disliked: Property conditions & facilities
Location is perfect- near everything and anything you need. 24 hours front desk is a lifesaver. Very friendly and knowledgeable staff. Rooms spacious with nice size comfortable beds. Strong WiFi. The only negative are bathrooms: everything was broken: toilet, sink, shower, plumbing. I also would prefer more soundproofing of the rooms.
Stayed 3 nights in May 2025
Verified

4/10 Poor

Yiu Wah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It Doesn't Worth the Price

In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.
Stayed 3 nights in Apr 2024
Verified

2/10 Terrible

Sergey

Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didn’t work, and we chose not to complain about it. Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.
Stayed 9 nights in Dec 2024
Verified

2/10 Terrible

Aftab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hospitality

It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored. Zero recommendations
Stayed 3 nights in Apr 2024
Verified

2/10 Terrible

AYDIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

Davron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. I’ve never had a funny situation like this. They have not refunded my money until now.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

NOBUO

Disliked: Staff & service, amenities, property conditions & facilities
モールが近くなので予約しました。雑居ビルの5階がホテルの様です。宿泊部屋の直ぐ上がクラブで、音楽の騒音が一晩中気になります。冷蔵庫が壊れていたので、交換してもらうが持って来た冷蔵庫が衛生的にアウト。食品を入れられない程の中の汚れで結局、使用しませんでした。。テレビは最初から最後まで何故か使えませんでした。
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Hoyoung

Disliked: Cleanliness, amenities, property conditions & facilities
너무 지저분하고 방음이 안됨. 옆방에서 말하는 소리와 수도물 트는 소리가 시끄러움. 침대가 오래되서 자고 일어나면 허리가 아픔. 샤워실 배수가 안되 물이 고임. 복도의 벽지는 찢어져 있고, 기본적인 생수도 달라고 해야 줌. 내 인생 최악의 호텔.
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

masera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horreur

Chambre nettoyer 1 fois sur la semaine pas de petit déjeuner pas d eau en chambre douche cassé horrible
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

Verified traveller

Disliked: Amenities
“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
Stayed 4 nights in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was right across the street from a mall with lots of food choices.
Stayed 1 night in Feb 2019
Verified

4/10 Poor

티무르

Disliked: Cleanliness, property conditions & facilities
도심 중심부에 있어, 주변편의시설 이용은 편안함 객실은 좀 오래되어서 쾌적성이 떨어짐 객실과 연회장 같은 층으로 프라이버시 좋지 않음 조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Sangho

Disliked: Cleanliness, property conditions & facilities, room comfort

normal

the hotel is not clean. and breakfast was not good.
Stayed 2 nights in Apr 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor premises with a good location

The hotel has a good location between Dostyk & Nazarbayeva streets and 50m walk to Dostyk Plaza mall. The rooms are out-dated, allmost without maintenance and during our stay we saw a major water damage in one of their suites. Hotel breakfast is very weak. This hotel could work for someone who just needs a decent room (warm water works normally) for a cheap price in a very convenient location and is ready to eat somewhere else.
Stayed 4 nights in Sep 2018
Verified

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

A hotel remodel in progress

It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Great convenient location!

The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel in terrible condition.

Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.
Verified

2/10 Terrible

Y

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

冷房が故障していて、お湯も出ませんでした。

部屋の冷房が故障していて、スタッフを呼びましたが、「たまたま、一時的に冷風が出ないだけだから、部屋でしばらく待っていれば大丈夫。」だと言われて部屋を代えてもらえませんでした。　また、お湯も出ませんでした。　翌朝、朝食会場で、他の部屋の顧客もお湯が出なかったと言っていました。
Verified

6/10 Okay

ARISAN

Liked: Room comfort
Disliked: Property conditions & facilities

ショッピングセンターのあるホテル

街の中心からは離れているが、 DOSTYK PLAZA の近くで、タクシースタンドも近い。 無料で WiFi が使える。 コクトベのゴンドラ駅までは歩くと距離がある。
Verified

6/10 Okay

Orhan

Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Orhan

Stayed 3 nights in Dec 2025