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Grand Erbil Hotel

4.0 star property
Experience family-friendly hospitality in an upscale setting. Dive into fun with the playground or discover relaxation by indulging in fine dining.

Choose dates to view prices

In the heart of Turksib District, Grand Erbil Hotel is a haven for families and travelers alike. Enjoy a delicious breakfast buffet, unwind at the poolside bar or indoor pool, treat yourself to a rejuvenating spa massage, and explore two on-site restaurants.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$62
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Economy Double Room, No Windows

Economy Double Room, No Windows

Economy Double Room, No Windows

Highlights

Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
Bathrobes
Hairdryer
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Bathrobes
Hairdryer
Microwave
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
Bathrobes
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Bathrobes
Hairdryer
Microwave
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
Bathrobes
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Bathrobes
Hairdryer
Microwave
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub

Highlights

Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Bathrobes
Jetted bath
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom

Highlights

Separate dining area
Air conditioning
Fridge
Flat-screen TV
Renovated in 2023
Separate bedroom
Bathrobes
Hairdryer
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 3 Single Bunk Beds
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About the area

Located in Turksib District, a neighbourhood in Almaty, Grand Erbil Hotel is near the airport and near a train station. Central Park of Culture and Leisure and Kok Tobe Cable Car are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit MEGA Park and Green Bazaar. Travelling with kids? Consider Museum of Kazakh Musical Instruments, or check out an event or a game at Hippodrome. Visit our Almaty travel guide
Map
Sauranbaeva Str. 5, Almaty, 050-0011

What's nearby

  • Almaty is a frozen land in the winter. This cathedral is one of the main sites in the center of the city.
    28 Panfilov Heroes Memorial Park
    11 min drive - 9.6 km
  • Central Park of Culture and Leisure
    11 min drive - 9.2 km
  • Panfilov Park
    11 min drive - 9.6 km
  • MEGA Park
    11 min drive - 10.0 km
  • Zenkov Cathedral
    12 min drive - 10.3 km

Getting around

  • Almaty Station
    22 min drive
  • Almaly
    29 min drive
  • Almaty (ALA-Almaty Intl.)
    16 min drive

Restaurants

  • Лаффа
    19 min walk
  • Шалахо
    2 min drive
  • Hotel Altyn Kol
    5 min drive
  • Отан
    19 min walk
  • Манам
    3 min drive

About this property

Grand Erbil Hotel

Upscale family-friendly hotel remodelled in 2023 and located in Turksib District
At Grand Erbil Hotel, you can look forward to a free breakfast buffet, a poolside bar and a terrace. Treat yourself to a massage at the on-site spa. Make sure that you enjoy breakfast, lunch, dinner and light fare at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a playground.
Other perks include:
  • An indoor pool
  • A round-trip airport shuttle (surcharge), a 24-hour front desk and a lift
  • A TV in reception, tour/ticket information and a banquet hall
  • A front desk safe, 1 meeting room and luggage storage
Room features
All 67 rooms offer comforts such as air conditioning and separate dining areas, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Baths or showers and hairdryers
  • 70-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, separate dining areas and fridges

Similar properties

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Five Seasons Almaty
  • Parking included
  • Free Wi-Fi
  • Business services
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8.8 out of 10, Excellent, 43 reviews
The price is AU$41
includes taxes & fees
9 Mar - 10 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Erbil

Things to do

  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-inch flat-screen TV with satellite channels

Food and drink

  • Kitchen island
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: KZT 5000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: KZT 3000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Frequently asked questions

Does Grand Erbil Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Erbil Hotel?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Erbil Hotel on 8 Mar 2026 start from AU$62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Erbil Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Erbil Hotel?

Limited spots are available.

What time is check-in at Grand Erbil Hotel?

Check-in start time: 2:00 PM; check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Erbil Hotel?

Checkout is at noon.

Does Grand Erbil Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 3000 per vehicle applies.

Where is Grand Erbil Hotel located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of MEGA Park, Museum of Kazakh Musical Instruments, and Green Bazaar. 28 Panfilov Heroes Memorial Park and Gabit Musrepov Kazakh Theatre for Children and Youth are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Erbil Hotel Reviews

6.2

6.2

Cleanliness

6.0

Location

6.8

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 78 reviews
Rating 8 - Good. 24 out of 78 reviews
Rating 6 - Okay. 13 out of 78 reviews
Rating 4 - Poor. 12 out of 78 reviews
Rating 2 - Terrible. 17 out of 78 reviews

Reviews

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel with lots of amenities & good breakfast
Stayed 3 nights in Oct 2025

10/10 Excellent

ILIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice people
Stayed 4 nights in Nov 2024

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant was good and the personnel polite. The club was good too. The hotel reception and the room was horrible.
Stayed 1 night in Oct 2023

8/10 Good

Jumpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.
Stayed 1 night in Aug 2024

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel and I would like to come back!
Stayed 1 night in Oct 2025

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for one night

Good hotel for one night
Stayed 1 night in Jul 2024

10/10 Excellent

Muzaffar

Liked: Staff & service, property conditions & facilities
Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.
Stayed 1 night in Feb 2025

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.

6/10 Okay

Leon

Liked: Cleanliness, staff & service, amenities
Wifi didn't work well Wouldn't print a boarding pass Spa is closed Noisy next to room
Stayed 1 night in Apr 2025

2/10 Terrible

Puneet

Disliked: Property conditions & facilities
Filthy old property
Stayed 1 night in Oct 2024

8/10 Good

SEKAR

Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely not

Worst hotel I've ever been to. Weird fines, unclean rooms, everything was broken or halfbroken. It was loud and unbearably hot at night. No idea how this could possibly be rated as a 4 star hotel. I don’t recommend.
Stayed 1 night in Mar 2025

2/10 Terrible

Sameer

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost impossible to not spill water on the bathroom floor, yet they have a sign saying they’ll charge you 50,000 tenge for spilling water on the floor. The WiFi was so bad. Imagine after a long day hiking, you can hardly keep a phone call going with your family back home. The street seems a little sketchy, the view from window in our room was just some garbage dump below us. Not sure if it was staff or some local but always smoking outside and staring. The staff didn’t seem friendly either, not like the staff at other hotels who are very endearing.
Stayed 3 nights in Aug 2025

2/10 Terrible

Ekaterina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
Stayed 1 night in Aug 2024

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023

2/10 Terrible

Gregory

Disliked: Staff & service
Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.
Stayed 22 nights in Oct 2024

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022

2/10 Terrible

Arseniy

Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felt scammed by the hotel

We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam. We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said "yea you paid too much". The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.

6/10 Okay

Shibahara

Disliked: Cleanliness, property conditions & facilities
ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。
Stayed 11 nights in Sep 2025

10/10 Excellent

Takeharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適でした。
Stayed 2 nights in Aug 2025

4/10 Poor

Bilquis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very friendly
Stayed 4 nights in May 2025

6/10 Okay

WON IN

Liked: Cleanliness, property conditions & facilities, room comfort
아침 식사가 먹을 것이 별로 없었다. 특히, 식빵을 발라먹을 흔한 과일쨈도 없었다.
Stayed 3 nights in Aug 2024