4/10 Poor
Marlarae
Travelled with family, Travelled with pets
21 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This was the second night we stayed in a Comfort Inn. The night before we stayed in one in a pet friendly room. It was disgusting and smelled of urine badly. When we said something we were informed it would be a $250 cleaning fee to have a different room. Because we had a 10lb poodle with us. It was late we had no choice. The following night we went to a different comfort inn and got a pet room again. This one didnt smell as bad but it still smelled. The chair was stained and tattered. The bathroom stand was filthy as well as the skirt on the bed. When we brought it up we were told the same thing as the previous hotel. Again it was late and we had no choice. We only stayed again after an email from Comfort Inn offering apologies and asking us to try again. No compensation just nice words. We tried a second time and the same results. I think they save room 210 for dog people, which is fine but they make no effort to clean it and or deodorize the rooms even though there is an extra charge for pets. While I appreciate being able to being my dog I dont think we should have to sleep in a urine smelling, old furniture, dirty room. Not again...sorry. Ill do research for rooms or air bnbs that have good clean pet friendly rooms and rules.
Marlarae
Stayed 1 night in May 2024