Search Palaces in Alkmaar

"I can honestly say that I last night had the worst experience with any hotel staff across the hundreds of hotels I’ve stayed at. I simple request early in the evening for a few more pillows to our room completely blew up after the staff ignored us until around midnight. After three attempts I went to the “reception” and Hamid was gaslighting and lying to me saying that it was against hotel policy to issue more then one (1) pillow per guest. And there were no more pillows in the hotel. And what would I or my wife even need more pillows for. I became justifiably irritated and called him out on his obvious untruths, which he then denied effectively claiming that I lied. It was so undignified and unnecessary. Any other hotel would have just have given us the pillows so we could sleep comfortably. The unhelpful reception staff and Hamid in particular have fully deserved this review. And after the exchange we got our pillows delivered to our room within 15’ showing that he was lying about everything to begin with."

"Great breakfast with helpful nature of staff even at busy hours"

"The hotel is perfect and the hotel Manager was so helpful and friendly Nacho was very friendly thanks will be back again ⭐️⭐️⭐️⭐️⭐️"

"This hotel has a great location within walking distance to much of what I wanted to see. Most importantly, I could walk to the central train station to catch trains to other countries. The hotel is clean and well maintained, and the staff is very courteous and helpful. I wouldn't call the breakfast fabulous, but it is certainly well done and met my needs nicely. I was upgraded from a single to a double, and, unfortunately, even the double is pretty small. Two tiny beds in a very small room. The bathroom is functional, but that's the best I can say about it. One of the nicest things was that I could open the windows. I was there in April, and the heat was on, so the fresh air helped a lot. Rooms were cleaned daily without even asking. Very quiet. Only one elevator, which did not turn out to be a problem for me. I'm glad I made this choice, rather than the other options I had in mind, primarily because of the location."

"I was shocked to be charged 10 euros per day for internet in the room. There was no mention of this on Expedia. I was not told of this charge until check-out, so there was no option. One concierge was nice and helpful, another we dealt with was not. Her response to our question on how to get to a train station was just take a taxi. Not helpful."

"Great location. Excellent price when booked far enough in advance. Staff extremely friendly and knowledgeable and helpful"

"Matelas confortable. Quelques taches sur les rideaux et le tapis. Le bruit des trains n'est pas dérangeant. Hôtel très bien situé à quelques pas de la gare centrale. Buffet déjeuner très bon et beaucoup de tables."

"Amazing, helpful and friendly staff, unfortunately let down by the hotel itself. Bathrooms need updating, the sealant and shower floors were all yellow, while the cleaners have done their best, it needs a whole freshen up. Just didn't feel clean after using the bathrooms. Rooms were comfortable enough, but again could do with a freshen. Location is just outside the tourist areas, easy to park too. The restaurant menu could be a bit bigger too if I was being super critical, but the food itself was cooked well."

"Very nice hotel but … keep in mind that bathroom is tiny!! If you are a big person maybe reconsider this option. Also is a little far from city center so will need taxi/uber to move around. Other than that it was very clean and a nice stay. They have a microwave in lobby just in case. Staff was friendly!"