Happy with flight comfort and puncta
Good flight but disappointed we didn't get our seats I had requested and secured. They said the flight was full but there was space!!
Baggage handling was very rough - our bags are all scrapped, scuffed and dirty with black marks.
A little expensive for budget flying
Check in staff were fantastic
Was unhappy that I i was to be bumped to Later flight but then it was agreed I’d remain on same flight - I wasn’t told until After I’d checked in that my bid for an upgrade was accepted so I’d paid for baggage I’d already paid for - would like a refund of baggage costs if possible
A massive negative was that I bought the ticket that allowed 1 x checked bag yet when I got their they could find that on the record. Therefore I was out of pocket an additional €45
Even though the flight was an hour and a half taking off the Aliitalia service onboard was excellent- especially the glass of limoncello to finish off the business class service.
The bad thing about Alitalia's light fares is that they do not clarify that you have to CALL a number to pre-pay check-in luggage, we had to pay at the airport twice for check-in luggage which was double the amount. Make sure you get a number and pre-pay then to save about 15-25euros.
Alitalia business class needs a few tweaks in service.
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