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Reviews of Hampton Inn Alice

2.5 out of 5
Hampton Inn Alice
3135 E Main St, Alice, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 269 out of 498 reviews" "
Rating 8 - Good. 136 out of 498 reviews" "
Rating 6 - Okay. 51 out of 498 reviews" "
Rating 4 - Poor. 28 out of 498 reviews" "
Rating 2 - Terrible. 14 out of 498 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at Hampton Inn four times with several other couples. In the evening, we like to visit in the dining area. I appreciate that the staff is always accommodating.
Stayed 1 night in May 2024

10/10 Excellent

ARMANDO, Riverview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend…
Stayed 4 nights in May 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 50th wedding anniversary to attend but we needed to check in early so we could get ready and not be late for the ceremony. We arrived early and we were able to check in early and make it to the anniversary on time. Thank you.
Stayed 1 night in Apr 2024

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ARMANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and friendly staff..
Stayed 4 nights in Apr 2024

8/10 Good

Gineva

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of renovations being done I believe but that didn’t really bother us much. The dryer didn’t seem to work in the guest laundry area. But Makayla was very nice to use since day 1. She was so helpful and just the sweetest!!! The one thing I will point out is that we noticed the cafeteria lady would put up the strawberries for the waffles at breakfast time when she saw my daughters and husband walking in. I’m not really sure why since we didn’t utilize the strawberries excessively. But other than that along with the Expedia representative that was quite rude and wanted to cancel my entire stay after thinking we had upgraded to a suite after paying an extra fee, our stay was overall pleasant.
Stayed 3 nights in Mar 2024

8/10 Good

Salvador A., Mission

Stayed 1 night in Mar 2024

4/10 Poor

Bertha

Travelled with family
Liked: Staff & service
The room was very small , Carpet was sticky The staff was very helpful and professional Friendly
Stayed 1 night in Mar 2024

8/10 Good

Leticia

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Stayed 1 night in Feb 2024

6/10 Okay

Veronica

Liked: Staff & service, property conditions & facilities
The furniture in the rooms are comfortable and nicely updated. However, I found the bed a little too hard. The only complaint I have is the smell on in the rooms on the first floor. I requested to be moved to a different room due to the overwhelming smell of smoke or something similar in the first room i was in. the second room was a little better but, still had a slight smell of smoke.
Stayed 1 night in Feb 2024

10/10 Excellent

Mario, Raymondville

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Roy, South Bend

Stayed 2 nights in Jan 2024

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Stayed 3 nights in Jan 2024

10/10 Excellent

Janet

Stayed 1 night in Dec 2023

4/10 Poor

Albert

Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but staff was excellent and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Stayed 2 nights in Dec 2023

4/10 Poor

Jesus V

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Elevator out of service. For Seniors it was an incomvenience
Stayed 2 nights in Nov 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when we travel but the only thing wrong is the BEDS....their aren't comfortable
Stayed 2 nights in Sep 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
love staying there when we go see our family down that area ones a month
Stayed 1 night in Oct 2023

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
We were pleasantly surprised at the cleanliness and comfort of this hotel. The area was nice and staff was too.
Stayed 1 night in Oct 2023

6/10 Okay

Dustin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to everything!
Stayed 1 night in Sep 2023

4/10 Poor

Hersh

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty & there was no staff to bring or clean items. The front desk attendant was doing everything they could but the facilities were just dirty. The room we had was damaged everywhere, doors furniture and dark stains on the walls and carpets. I had family staying in the holiday in next door and it was SO MUCH BETTER than the Hampton Inn. I really want my pet fee back since we left the room cleaner when we found it.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023

10/10 Excellent

Illianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the building and niceness of the staff :)
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel seems to have been updated a bit since my last stay. My room was clean, all lights and ac worked perfectly, updated bathroom and shower. Very nice employees.
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Thank you
Stayed 1 night in Sep 2023

10/10 Excellent

Adriana

Liked: Staff & service, property conditions & facilities
Everything was perfect.
Stayed 1 night in Sep 2023

4/10 Poor

Lori

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We've stayed in this hotel many times and never had a problem, but this time the front desk staff was rude. At check in the man seemed irritated with us being there. We had to ask for an extra blanket and that really seemed like it was an inconvenience to get it for us. I am allergic to most indoor pets, never had a problem at this hotel before, but Monday morning when I woke up my eyes were almost swollen shut due to pet dander in the room. When we checked out I asked the lady at the front desk if they allowed pets in the rooms, she replied "oh yes we are pet friendly now." I told her about my allergic reaction and her reply was "oh well we are pet friendly now." If my allergic reaction had been any worse we would have had to go to the ER. So apparently at this hotel now being pet friendly is more important than making sure guests with allergy problems don't have an allergic reaction from pet dander in a room.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This Hampton Inn was easy access and easy to find. Which I appreciated. It was clean. The people were friendly. What I didn’t like was the huge fans in the hallways running continuously on high to help with humidity. IT SOUNDED LIKE I WAS ON A RUNWAY!!! Somehow I managed to sleep through it.
Stayed 3 nights in Aug 2023

8/10 Good

Gregory

Stayed 1 night in Aug 2023

4/10 Poor

Toni

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioning wasn’t properly working. Housekeeping did not clean the room even though we requested it. The sheets were torn.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dulcinea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean! good breakfast with healthy options like eggs and oatmeal. Friendly front desk and nice pool. Enjoyed our stay!
Stayed 2 nights in Jul 2023

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Raul

Business traveller
Liked: Cleanliness, property conditions & facilities
Beware if you travel with a legit service animal
Let me start by saying that my wife and I come to Alice a few times per year for business. We have stayed at other hotels, but generally, we like this one the best. Until this trip on June 8, I liked this hotel a lot. Unfortunately, the check-in person has made me re-think this opinion. I am blind, and I travel with a guide dog. The person checking me in, suddenly asked me during the check-in process, what my dog's name was. At first, I thought it was genuine curiosity since I get this question asked many times. Since I don't want my dog distracted by people who might say his name, I gave the person my dog's pseudo name, or street name. Then, I found out he was filling out a pet form. I asked him to tell me more about this form, and he said it was required for everyone who stayed with them if they had a pet. I reminded him my dog was not a pet and he himself even asked about my service animal. He said that regardless of what it was, they were still required to fill out this form. Although I was not okay with this, considering that the Americans with Disabilities Act doesn't require this, I was willing to let it go. However, adding insult to injury, he hands my sighted driver a door sign that warns people that there is a dog in the room. Considering that my dog will be with me at all times, I see this as labeling me and separating me from the general public. I am happy to say that I did not put the sign up. This person needs to be educated.
Stayed 1 night in Jun 2023

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, nice place to stay.
You have to request maid serve, had to gather towels, and exchange for clean ones. Had to request for food during breakfast, and find the attendant.
Stayed 3 nights in Jun 2023

8/10 Good

Renaie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hampton Inns generally are expensive for us to stay at given our retirement budget. When we do stay at them it is a treat. That being said, our room smelled musty. It was an initial smell everyone you walked in the room, but not so bad that you couldn’t stay in the room. The first day we had a cold shower and sink. But the second day we miraculously had heated water for our showers. I gave the rating I did because their attention to detail could have been better for our room in particular. Otherwise, our room was clean and comfortable and the breakfast was good.
Stayed 2 nights in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Friendly staff but in need of a refresher.
Great location with friendly staff however this hotel could definitely use a refresh!
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Excellent hotel would definitely stay here again.
Stayed 2 nights in May 2023

8/10 Good

Rosita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice people at front desk and breakfast area.Unfortunately the cleaning room wasn’t not provided during the staying.
Stayed 2 nights in May 2023

10/10 Excellent

Byanka

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Front desk was great, the property is outdated needs renovations. No hot water the only reason I didn’t complain was that I didn’t want to go trough the hassle of changing rooms with two kids and our luggage already had been unpacked. The room smelled musty since the ac was not on upon entering.
Stayed 1 night in May 2023