"We had an unforgettable stay at Tivoli Resort, thanks to the incredible customer service. I especially want to thank Mariana and Luminita at the guest service desk.
During our stay, I had a sudden health issue that required an emergency visit. Since we don’t speak Portuguese, Luminita immediately called multiple hospitals on my behalf, spending over an hour until she found a private hospital in Faro that could see me. She even lent me her personal phone so I could reach my insurance company in Canada.
The next day, when I needed a follow-up appointment, Mariana kindly helped me again by contacting the insurance company to make sure everything was approved. Later, when we checked out, we realized there was a mistake on our flight ticket. Mariana patiently contacted the airline and airport until the issue was solved.
The service here was beyond exceptional—every staff member we met was professional, patient, and truly guest-oriented. The resort itself is stunning, with the most beautiful views I’ve ever seen at a hotel. The breakfast buffet was excellent, with high-quality food and even champagne to enjoy.
We had such a wonderful experience and will definitely come back again. Highly recommended!"
