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Reviews of TownePlace Suites by Marriott Alexandria

2.5 out of 5
TownePlace Suites by Marriott Alexandria
3810 Alexandria Mall Drive, Alexandria, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 205 out of 310 reviews" "
Rating 8 - Good. 61 out of 310 reviews" "
Rating 6 - Okay. 13 out of 310 reviews" "
Rating 4 - Poor. 16 out of 310 reviews" "
Rating 2 - Terrible. 15 out of 310 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great service
Stayed 5 nights in Dec 2023
Response from Hotel Management on 14 Feb 2024
Dear Felix, Thank you for staying with us in Alexandria and sharing your review!

2/10 Terrible

Emanuel

Disliked: Staff & service, property conditions & facilities
Our room loss power at 10:30 pm room was dark hotel employee couldn’t help said I would have to move my things into another room I repacked clothing and move to another room. After changing rooms, there was second power outage. Later in new room. Asked for wake up call to go to funeral. After wake call room lost power again they had no one to help. Late for funeral home family pick up. They flipped switch in room did not fix problem . We experienced 3 power outages. I have insulin in refrigerator. Had to leave grave sight to come pack to hotel. Power outage/tripped switch still not fixed. They said since we paid through a 3rd party Expedia would need to deal with refund for room payment.
Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Disliked: Cleanliness
Found someone else’s socks in my bed. For $200 a night, change the sheets!
Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Nov 2023
Dear Amy, We sincerely apologize for the issue you experienced. The socks must have been washed in our laundry as we change all linens in between each guest's stay. We will make a note with our team to keep a better eye out so this does not happen again.

6/10 Okay

Annmarie

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel is newer and I have stayed there 3 times. The house keeping needs help. The bathroom was sticky, the toilet had a dark ring around the top of the bowl. It looks like they just wiped everything down with a dirty cloth.
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Oct 2023
Dear Annmarie, Thank you for taking the time to share your feedback. We will share your comments with our team as cleanliness is a key priority.

4/10 Poor

Wilhelmina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was disappointing. The staff was nice enough but looks like they are understaffed. Breakfast was mediocre, you can get better free breakfast at a lower end hotel. Oatmeal was uncooked, only two items for hot food and no fruit other than a couple of sad bananas. Room had carpet stains. No access to gym with room key and no staff to be found for help to access. We only stayed one night thank goodness.
Stayed 1 night in Jun 2023
Response from Hotel Management on 5 July 2023
Dear Wilhelmina, On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Thomas

Stayed 1 night in Jun 2023
Response from Hotel Management on 5 July 2023
Dear Thomas, We are sorry to see that you did not enjoy your stay with us. We hope to see you again for the opportunity to provide you with a 10/10 experience.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Management on 19 June 2023
Dear Vera, Thank you for staying with us and sharing your five star rating!

10/10 Excellent

John, Metairie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff
Stayed 1 night in May 2023
Response from Hotel Management on 12 May 2023
Dear John, Thank you for staying with us and sharing your review! We hope to see you again next time travel brings you to Alexandria.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Hotel Management on 3 Apr 2023
Dear Teresa, Thank you for staying with us and taking the time to share your 5/5 rating!

10/10 Excellent

Alisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Stayed 1 night in Feb 2023
Response from Hotel Management on 17 Feb 2023
Dear Alisa, Thank you for staying with us at TownePlace Suites and sharing your review! We hope to see you again next time travel brings you to Alexandria.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Hotel Management on 30 Nov 2022
Dear Roman, Thank you for staying with us in Alexandria and sharing your 10/10 rating!

10/10 Excellent

Jay

Stayed 7 nights in Oct 2022
Response from Hotel Management on 24 Oct 2022
Dear Jay, Thank you for staying at TownePlace Suites Alexandria and sharing your 10/10 rating!

4/10 Poor

John

Liked: Staff & service, room comfort
Disliked: Cleanliness
Okay stay!
My first room had several mosquitoes and I had to change rooms. I only found one in the second room, however, there was unidentifiable items in the tub, therefore, I did not use the shower. I've always had great luck with this hotel, however this experience wasn't the normal.
Stayed 1 night in Oct 2022
Response from Hotel Management on 17 Oct 2022
Dear John, Thank you for staying with us and taking the time to share your experience. We appreciate you bringing your concerns to our attention. These matters will be further reviewed as we strive to provide quality accommodations to all our guests.

10/10 Excellent

Tamela

Stayed 1 night in Sep 2022
Response from Hotel Management on 27 Sept 2022
Dear Tamela, Thank you for staying with us in Alexandria and sharing your 10/10 rating!

10/10 Excellent

Jennfer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a new hotel & it’s clean. Near grocery restaurants & shopping mall. Very nice stay we have!
Stayed 3 nights in Sep 2022
Response from Hotel Management on 9 Sept 2022
Dear Jennifer, Thank you for staying with us and sharing your review! We are glad you enjoyed your experience and hope to see you again next time travel brings you to Alexandria.

8/10 Good

Tamela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We have stayed at Towneplace multiple times over the last few years. The hotel has changed ownership and it shows. I was presented with this page full of “new” upon check in. I was made to come to the front desk to get my own towels during the day shift. I’ve never experienced that. I was told that I couldn’t get a late checkout (which I ALWAYS get) because I booked with a 3rd party company. There were ants in our room. That may be because we’re on the first floor (maybe). Next trip I will probably go back to one of the other hotels across the parking lot from the mall.
Stayed 3 nights in Jul 2022
Response from Hotel Management on 18 July 2022
Dear Tamela, Thank you for staying with us and taking the time to share your review. I am happy to report that we are under the same ownership as always. We have had to make adjustments to our housekeeping availability and amenities until we can become full staffed, but we look forward to returning to the regular services very soon!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hotel Management on 6 July 2022
Dear Elaine, Thank you for staying with us and sharing your 10/10 rating!

10/10 Excellent

Tracie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe location and comfy.
Clean. Comfy bed. Nice staff. Easy check in. Safe location.
Stayed 1 night in Jun 2022
Response from Hotel Management on 24 June 2022
Dear Tracie, Thank you for staying with us and taking the time to share your review. We are glad you enjoyed your experience and hope to see you again next time travel brings you to Alexandria.

8/10 Good

katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice up to date rooms. I’d totally go back when I’m in town.
Stayed 1 night in Jun 2022
Response from Hotel Management on 20 June 2022
Dear Katie, We are delighted to hear about your recent stay with us and really appreciate your feedback. Feedback such as yours is reviewed with our entire team to continue to improve our service and amenities for our future guests. We look forward to seeing you again next time travel brings you to Alexandria.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a family death and this was close to the funeral. Staff was so nice and helpful, hotel was new and room was clean.
Stayed 1 night in Jun 2022
Response from Hotel Management on 10 June 2022
Hi Charles, Thank you for staying with us and taking the time to share your experience. We are sorry for your loss and are glad we could be helpful during this difficult time for your family.

8/10 Good

Glinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 3 nights in May 2022
Response from Hotel Management on 12 May 2022
Dear Glinda, We appreciate you staying with us at TownePlace Suites Alexandria and sharing your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Mother’s Day, Ever!
Ah, finally some peace and quiet. The bed? Comfortable. The shower? Surprisingly incredible water pressure. The front desk staff? As friendly and patient as I am with my children (which is very). 10/10 will be staying here again next Mother’s Day. Best simple escape from my family, ever. Thanks Marriott!
Stayed 1 night in May 2022
Response from Hotel Management on 10 May 2022
Thank you for choosing to stay with us at TownePlace Suites Alexandria for Mother's Day and sharing your review. We are so glad to hear you enjoyed your escape, and we look forward to seeing you again next year!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Hotel Management on 26 Apr 2022
Dear Denise, Thank you for staying with us and taking the time to share your rating!

10/10 Excellent

Laura

Stayed 2 nights in Jun 2020

10/10 Excellent

Tamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great value. Very friendly staff. Location convenient to shopping.
Stayed 1 night in Mar 2022
Response from Hotel Management on 1 Apr 2022
Dear Tamela, We appreciate you staying with us and taking the time to share your review!

8/10 Good

Menia

Stayed 3 nights in Mar 2022

4/10 Poor

ARMANDO, Fort Worth

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The internet reception was virtually non existent. The quemicals utilized for cleaning the sheets made us sick.
Stayed 4 nights in Feb 2022
Response from Hotel Management on 22 Feb 2022
Dear Armando, Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Hotel Management on 1 Feb 2022
We appreciate you staying with us and sharing your 10/10 rating!

10/10 Excellent

LaShawndra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Hotel Management on 6 Jan 2022
Dear LaShawndra, Thank you for staying with us and sharing your 10/10 rating!

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Hotel Management on 3 Jan 2022
Dear Felix, We appreciate you staying with us and sharing this 10/10 rating!

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad breakfast!
All good except for the breakfast and the coffee service in the room. The breakfast rates as one of my all time worsts. Sorry sorry sorry, and the breakfast sandwiches were tasteless. I’ve never had sausage that had no taste at all. It was unbelievable. They would have done better in my overall review if they had not offered breakfast.
Stayed 2 nights in Nov 2021
Response from Kathryn on 30 Nov 2021
Good afternoon Marlene, Thank you for your honest feed back. Marriott is implementing a new breakfast program starting in the new year. As the world adjust to life after Covid, I hope we will be able to see you again once we are back up to standard.

2/10 Terrible

Jason

Stayed 2 nights in Nov 2021

10/10 Excellent

Tameka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean.
Stayed 1 night in Nov 2021
Response from Hotel Management on 16 Nov 2021
Dear Tameka, Thank you for staying with us at TownePlace Suites Alexandria and sharing your review. We are glad you enjoyed your visit and hope to see you again.

2/10 Terrible

Devonte

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021
Response from Hotel Management on 19 Oct 2021
Dear Devonte, Thank you for staying with us and taking the time to leave a rating. We hope to see you again next time you are in the area for the opportunity to provide you with a 10/10 stay.

10/10 Excellent

Tamela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Awesome stay
The overall stay was amazing. The appliances in the room weren’t very clean. The fridge and microwave weren’t clean. We also didn’t have a full set of dishes to use.
Stayed 3 nights in Sep 2021
Response from Hotel Management on 30 Sept 2021
Dear Tamela, Thank you for staying with us and sharing your review! We are glad you had an amazing stay but apologize for the issues you mentioned. We will be addressing your concerns with our team. We hope to see you again next time travel brings you to the area!

2/10 Terrible

ELIZABETH, Marietta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Got a king suite, the pull out bed was covered in pee dripping off the mattress finally got them to give us a new room. It was now queen beds, there was nasty dirty underwear under one of the beds , and the toilet backed up and overflowed and flooded the bathroom! Nobody cared or did anything to make it right. Not even am I’m sorry that happened. Horrible!
Stayed 1 night in Sep 2021
Response from Hotel Management on 28 Sept 2021
Dear Elizabeth, Thank you for taking the time to share your feedback. Cleanliness is one of our top priorities, and I apologize for the issues you mentioned in your review. I will be addressing them and am sorry for falling short of not only your expectations but ours as well.

10/10 Excellent

Dasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 1 night in Sep 2021
Response from Hotel Management on 28 Sept 2021
Dear Dasha, We appreciate you staying with us at TownePlace Suites Alexandria and sharing your experience. Thank you for mentioning our clean and updated accommodations! We hope to see you again next time travel brings you to the area.

8/10 Good

Peter

Liked: Cleanliness, staff & service
Clean and roomy.
Stayed 3 nights in Sep 2021
Response from Hotel Management on 28 Sept 2021
Dear Peter, We appreciate you staying with us and taking the time to share your review. Thank you for mentioning our clean and roomy accommodations, and we hope to see you again!

8/10 Good

ALVARETTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2021
Response from Hotel Management on 28 Sept 2021
Dear Alvaretta, We appreciate you staying with us and mentioning our cleanliness. We hope to see you again next time you are in Alexandria.

10/10 Excellent

Mary

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 2 nights in Aug 2021
Response from Hotel Management on 28 Sept 2021
Dear Mary, Thank you for staying at TownePlace Suites Alexandria and sharing your review!

10/10 Excellent

Nathan

Stayed 1 night in Aug 2021

10/10 Excellent

uvette

Stayed 1 night in Aug 2021

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Jul 2021
Response from Hotel Management on 28 Sept 2021
Dear Lisa, Thank you for staying with us and taking the time to share your rating!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water 😭 long day of driving. Advised by friends that Alexandria is not super safe. We ran got Schlotskys and ate in the room. Room size was excellent. Nice table. borrowed a game at front desk.
Stayed 1 night in Jul 2021
Response from Ben Martinez on 23 July 2021
Dear Anonymous, We are so happy to hear that you enjoyed our nice sized suite and table. Thank you for the nice comments about our hotel. We look forward ti having you back as our guest very soon.

10/10 Excellent

J.J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ben Martinez on 13 July 2021
Dear J.J., We appreciate the great ranking you gave us fir your visit to TownePlace Suites by Marriott Alexandria. We hope to have you back as our guest in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Ben Martinez on 23 July 2021
Dear Anonymous, We are pleased to see that you had a great time at the TownePlace Suites. We look forward to having you back as our guest

6/10 Okay

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Mediocre
There was nothing particularly wrong with this hotel but nothing great. Water pressure was low in the shower. Room keys didn't work on outside doors. Felt like overall cleanliness could have been improved.
Stayed 2 nights in Jul 2021
Response from Ben Martinez on 13 July 2021
Dear Amanda, Thank you for letting us know about the great time you had at TownePlace Suites by Marriott Alexandria. We appreciate you letting us know about the water pressure in the shower. Our Engineer takes care of these issues by changing the pressure balancing unit and shower head in the room during his inspections. We have also updated the locks on the outside doors to make sure they work properly. Thanks again for being our guest. we look forward to having you back soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Have stayed at cleaned and better Towne Suites
Stayed 1 night in Jul 2021
Response from Ben Martinez on 13 July 2021
Dear Anonymous, Thank you for letting us know about your visit at TownePlace Suites by Marriott Alexandria Louisiana. It is good to see that you had a great time with us. We look forward to having you back as our guest in the future.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Just ok. Paid $1000 for 6 nights. Facilities could’ve been better. There was NO BREAKFAST when majority hotels are providing proper hot breakfasts (I travel often). Couch was old. Soap bars were too small and with my 6 day stay, had to go back twice since management was pretty cheap here and would leave one bar at one time
Stayed 6 nights in Jun 2021
Response from Ben Martinez on 4 July 2021
Dear Anonymous, Thank you for your kind comments regarding your stay. I apologize for you not getting the amenities you need during your stay. We are in the process of serving our hot breakfast very soon. Please keep us in mind the next time you visit Alexandria. Sincerely,

4/10 Poor

Damon

Stayed 1 night in Jun 2021
Response from Ben Martinez on 4 July 2021
Dear Damon, Thank you fro being our guest. We apologize for not being able to give you a warm greeting at check in. We hope that you will give us another chance by being our guest again. Sincerely,