2/10 Terrible
Lyle
Travelled with partner
15 June 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
checked in approximately at 5:30 Friday afternoon June 14th 2024 got a room key the employee at the counter a female gave us a room key had to ride on a sticky note with the room number was approximately 11:00 Friday night our room door opens with somebody standing there cuz they got the same room as we did once we went to the office the lady said oh I did not realize there was anybody in that room that was a big mistake for them to do and then we went to check out it approximately 3:30 this morning Saturday June 15th 2024 the same employee was working and she informed us that it was a computer glitch so she contradict her story from just this earlier a few hours before that I had found two live cockroaches crawling on the floor one dead there was one left in the room underneath of a cup so they would be able to see it did not get no apology for anything still have not got my deposit back on the room there was smeared dried blood at the check-in desk right by the sign machine that you have customers sign the faucet you go to turn the water on in about come off underneath of the the cabinet toilet did not flush unless you stood there for a good minute holding the handle down the swimming pool had children's floaties swimming in what look like a river moat it was completely green algae field pretty nasty so I would appreciate if I would get someone to return my phone call at the earliest convenient at 423 973-3702 I'm requesting a full refund of the purchase that I had made an
Lyle
Stayed 1 night in Jun 2024
