Alcala Del Rio Holidays from AU$552

I found that there was not much comfort in the room during my stay. The service in the dining restaurant was disappointing, and I felt that there was a lack of respect for customers. I ordered dinner, and although I requested water, it was never brought to me until after I finished my meal and left.

The personnel at the reception as well as at the restaurant were excellent. El personal tanto en la carpeta del hotel como en el comedor han sido excelentes.

Very clean and centrally located. Very quiet.

I arrived at the property early and was shown a Café where I could wait, which was only a short walk away. The staff were quite accommodating at first, but when they showed me my room, I was shocked to see that a large double bed completely covered the living area. I asked the staff person showing me the room if she could do something about it but she remained non-committal. I thin examined the bed to find that it was two single beds put together so I went and asked the staff if they could remove one of these, once again they we non-committal even though on a notice they put under my door it said, ‘Our staff will be happy to help you with whatever you need to make your experience even more comfortable.’ The next day I took action myself and put the second mattress on its side against the wall, together with the metal frame. I then had room to live in.

The description of the room we booked indicated city view but there is not even a single window. When we asked, no one could help us or answer why or offer a different room. Will think twice before staying here again.