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Reviews of Holiday Inn Express & Suites Albermarle, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Albermarle, an IHG Hotel
500 Leonard Ave, Albemarle, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 325 reviews" "
Rating 8 - Good. 90 out of 325 reviews" "
Rating 6 - Okay. 30 out of 325 reviews" "
Rating 4 - Poor. 18 out of 325 reviews" "
Rating 2 - Terrible. 9 out of 325 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vickie H, Henderson

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great staff and very helpful pool wasn’t open yet so the grandchildren were disappointed otherwise we enjoyed our stay
Stayed 1 night in May 2024

8/10 Good

Michael, Flat Rock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use updated beds for my preference.
Stayed 1 night in May 2024

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was quiet, clean and overall a good place to stay. The only thing is the night shift front desk lady was visibly sick, when checking me in she was coughing sneezing, and using her hand to wipe her boogers and then proceeded to try and hand me a pen to sign my receipt..
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff and very clean. Designed nicely.
Stayed 2 nights in Apr 2024

8/10 Good

Amanda

Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and modern. Bathroom especially nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vicki

Business traveller
Convenient
Was in the area on business the room was close to restaurants and not too far from my office. Clean and friendly.
Stayed 4 nights in Feb 2024

10/10 Excellent

PAMELA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to dining options, immaculate, staff extremely friendly and helpful, quiet and peaceful location..only wish there was an indoor pool and it would've been perfect!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Maridee J.

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was excellent. Very clean, quick, and easy to access. Staff was friendly and rules are strictly enforced about the no smoking policy. Would definitely recommend staying here.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redeemed
Much better this visit. Room was warm and clean. There was hot water in the shower.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not as good as usual
I usually give high marks for this hotel, as I visit frequently. But upon this check in, I found a window cracked open with temperatures below 40 degrees. I was able to properly close and secure the window but there continued be a draft. In the bathroom. The toilet seat was left up as though it had been used perhaps after the room had been cleaned for the next guest. Then the next morning, the water temperature in the shower never reached lukewarm. I am not a fan of cool showers. I was disappointed in this stay. I do hope it was just a fluke.
Stayed 2 nights in Jan 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, friendly staff
Stayed 1 night in Jan 2024

8/10 Good

maheen

Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Laura

Stayed 3 nights in Dec 2023

8/10 Good

Cindy

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to town.

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Amenities
It is a lovely property. When the renovation is completed it will be 5 stars all around.
Stayed 1 night in Oct 2023

10/10 Excellent

tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eventhough there's renovation going on, our room was very spacious and clean, the only bad part was we were only staying one night...... will certainly be my go to when in town. The parking was a bit of a challenge as the night went on buut thats almost every hotel. Check in was a breeze and the gentleman checking us in was very nice.
Stayed 1 night in Oct 2023

4/10 Poor

Vonda

Liked: Cleanliness
Disliked: Staff & service
The room was great and clean however getting the room was a nightmare. Staff did not seem to know how to handle my reservation of 5 rooms.
Stayed 1 night in Oct 2023

6/10 Okay

Karen

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice employees
Stayed 2 nights in Jul 2023

10/10 Excellent

Kristie, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is under renovation but our room was completed and very nice and clean. I so appreciated that they use DOVE soap and lotion instead some off brand!
Stayed 2 nights in Oct 2023

8/10 Good

Ken and Rosemarie

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Very clean room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jaye, New York

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Great stay for our family reunion. Convenient, clean, quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Being remolded right now.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation. Completed rooms are clean. Quiet facility and the breakfast staff is phenomenal
Stayed 1 night in Sep 2023

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Information on website says indoor and outdoor pool. does not and has never had an indoor pool ! breakfast was good and staff very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night sleep
Stayed 1 night in Sep 2023

10/10 Excellent

Angla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

chelsie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
There’s mold in bathroom. Plus there was wet floor near the A/C machine by window. Not sure if it’s mold too. It’s on 1st floor. No idea where it came from. I was not impressed. However the staff were friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though the hotel was going through renovations, the hotel was clean. The breakfast provided a variety of things to eat. The staff was very kind and friendly.
Stayed 4 nights in Jun 2023

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated
Stayed 1 night in Jun 2023

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Henry

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever!
It was the absolutely the best experience I've ever had. The staff was so warm, friendly and welcoming. My room was beautiful and it was just what I needed for a weekend getaway!! My girlfriend and Iv are coming back and we will definitely stay in the beautiful and clean hotel!
Stayed 2 nights in May 2023

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The hotel is under renovation and theyvatarted working at 7:00 AM on Saturday morning.
Stayed 2 nights in Apr 2023